On November 3rd I thought I had misplaced my cell phone, so I looked for it the rest of that day and on the 4th but could not find the phone so I placed a lost phone entry on November 5th. I received my October bill and it had that I owed $124.00 and I knew this was way to high being that my normal bill has been between $39.00 to $45.00. So I saw on my bill that all these downloads were fraudulently made to all these various game sites and porn sites. I immediately called AT&T to complain and inform them of the problem and they of course told me that I was responsible for any downloads that were made on the cell phone before I reported the phone lost so I had to eat the $124.00 bill. I had just renewed my contract and just got the new phone when it was lost so I had my old cell phone and they told me to go to the nearest AT&T store and have them put in a new sim card and that will take care of the problem. I did that immediately. When I received my November bill I was shocked to see a $299.00 bill and when I looked at how that could be possible it showed that there were downloads made on the phone after the 5th and after I had the sim changed. The rep I got was very nice and the said they would fix the problem and that I would owe $75.00 for that months cell phone bill so I paid that. December when I received my bill it showed I owed $526.00. The bill showed I was past due by $2.89 which should not have been possible being I paid exactly what the rep said. There were no downloads this time but it said that I went over my 450 anytime minutes by 897 minutes that just isn't possible yet when I look at the bill it is my cell phone calls. What I didn't realize was that when these people were downloading on my cell phone they must have used all of my roll over minutes which I usually had 350 roll over minutes. They say I am responsible for this bill but there's something very wrong here cuz it's my usual number of calls for the month. This is a disaster and I need to know if anyone else has had this problem and if they know what actions I can take on this.

I supposedly was mailed my rebate for the purchase of a new cell phone on December 12. I followed up on email, but after not receiving it I call the phone number listed. They said it was in fact mailed and I should receive it in 3 weeks. Well, as of today, I still have not received it. Is this a scam or what? Am I allowed to deduct the rebate amount from my next cell phone payment?

I physically disconnected my AT&T land line in late November, having advised AT&T of my plans about 2 weeks prior, and switched over to a cable service for TV, Internet, and telephone. I got a disconnect confirmation number from AT&T, and I was told that I would not be billed for any services I had not used. A month later, I got my usual AT&T statement, billing me for all the non-used services, just no phone calls. So I called AT&T, and after some time, the customer service person told me not to pay on the bill, just wait, and next month I would receive a "Final Bill" fixing everything. Now another month has passed, and I have yet another AT&T bill just like before, but this time with late fees added. So I called AT&T again and complained, and I was told that in another month, "everything will be corrected" and there will no effect to my credit scores. I wonder why I'm having just a little bit of trouble believing that AT&T has any intention of ever fixing this ?

I am having trouble speaking with someone at AT&T that is not a "customer service rep" to discuss an unresolved early cancellation issue. I just received a Bill collector's letter in the mail threatening me to pay the early cancellation fee for terminating my service early or else they would report my credit.

To update you briefly, I had an iPhone, and about 1 year into the contract started receiving third party billing charges on my account. It took 5 months for AT&T remove these unauthorized charges and credit my account. Getting them removed required me to get on the phone with a "AT&T rep" for about 30 minute to an hour each work day, for a total of about ten-15 times, to explain the situation. These conversations are all recorded on the AT&T system - and yet each time I had to re-explaing the entire situation.

After this, and right around the time of the Apple 3G upgrade I started getting tons of dropped calls on my iPhone. Overall I was unhappy with the iPhone and wanted to get a new phone. I called AT&T to see if there was a free upgrade on any phones. They said I was eligable for a free BlackBerry Curve – if I were to renew my contract for 2 years. So I went to my local AT&T store in Hermosa Beach, CA and inquired about the free BlackBerry Curve phone and contract renewal. Although the AT&T phone rep told me I was eligible for the free upgrade, the sales associated behind the desk said "they" were not offering the phone for free, despite me being eligible for the upgrade. I was receiving two different messages from the same company. I was VERY frustrated at this point, so I walked out of the AT&T store and switched to another carrier.

I have had NUMEROUS follow up calls with AT&T reps to discuss this matter, and I thought is was taken care of. But then I received the bill collector's letter. At this point I am not sure what to do to solve this. I keep reading about how AT&T is trying to improve their customer service, and yet I do not see any evidence of this.

http://news.cnet.com/8301-10784_3-9798350-7.html

Please note that I have been an AT&T customer for over 5 years, until the forementioned incidents. Do I have any options?

I have been receiving calls from AT&T for 5 months about a bill. I do not have service with AT&T. Someone gave them my cell phone number as a back up number for a cell phone services. Now they call me every time this person does not pay his bill. I have called every month and complained. They claim they can not look up the information because of some privacy act. They refuse to remove my number from their system.
They told me to put my number on the do not call list. I did and they are still calling me.
They will call up to 5 times a day. The longer the person is not paying his bill the more phone calls I get.