After the 2 years of contract at T Mo bile we decided to look for new carrier since we have existing AT&T service at home we decided to try AT&T for our mobile, N connect is their dealer which usually situated in malls, to make the story short we had our phones for $179 each we took the family plan. The manager at the store advice us not to send teh rebates just in case we change our mind. After 2 weeks one of our relatives called at the landline and ask if our mobile are still working, followed by some co-workers and friends, we ner notic etaht because we hardly recieve calls it so timely that its holiday andapproaching chrsitmass makes phones busy for greetings we all knew taht mobile is one of our lifeline, then after we tried to give it at least a few more days to know what i the real problem if its the phone or the network, a few days of observation we found out that ATT has some none working spots at home compared to our previous carried TMobile . on the 25 day we recieved a billing and there were so many charges which is surprising because the ATT manager advice us that as soon as we received the billing we need to come by and see him to adjust the bill, . Since the network is not good for us we decided to return the mobile unit and complain the bill, we end up having a 532 bucks because there were so many hidden charges, i dont know why they are doing this, .That is why there is 30 day trial because when you are not satistfied you can return without any charges on your part and if ever there is any it would not be that much, we expect taht we will be charge by the bill and connection fee, which 153 bucks but it end up $532.00, when we try to call CS OF ATT they said taht they own the number and we should have been informed them taht we re going to transfer the no. why should we have to informed them if we return the phone before 30 days, .i dont see the logic, because informing them that we nee dto transfer the no to other network may jeopardize our existing no, and that no is not from ATT we got that from our previosu carrier TMOBILE, .I hope somebody could help on my appeal, i am sure there were lots of consumer that been victimized by ATT mobile, let us unite and fight fo rthis ATT SCAMS .

Sincerely
Joann and Robert

I've ordered AT&T DSL in order to switch from high priced Road Runner. I already have landline phone service from AT&T.
On Tuesday, December 22, at 7:30 pm the AT&T technician came and did something to let DSL service in my house. The technician left without checking whether the phones or internet via DSL work inside my house. After he left my wife tried to make a phone call and noticed that there is no dial tone. We immediately called back AT&T from a mobile phone and requested a repair of the just broken line. We specifically indicated, that the phone stopped working after AT&T's technician interfered with our phone line and requested the repair AS SOON AS POSSIBLE because next 2 days are the Christmas holidays and we we planning to make and receive many phone calls. The response we've got from AT&T Customer Service representative was: "I'm sorry. The earlier a technician will come is on Friday, December 26. Please, give me a good review when somebody calls you to rate my service." We were absolutely pissed with such response and such service, and my wife called again to speak with the manager: the telephon manager told the exact same line about "he is sorry and please give me a good review" and forwarded my wife to a DSL manager, who repeated the same line and wanted to forward my wife back to the telephone manager.
We find such negligence absolutely unacceptable, especially when it clearly was their very own technician, who caused us all these troubles. We won't be surprised if AT&T tries to charge us if and when they repair their own problem!

I have At&T for a cell service and decided to purchase their internet. Long story short I spent multiple hours on the phone, had to place my order 3 times and wait 1 month to get the product. Then I finally received the product and it did not work. I called in patiently to the tech support and was transfered another 3 times. I spoke with a woman who proceeded to lie to me about their computers being down. She told me there was a water main break and she couldn't help me. I asked her if she valued me as her customer and she laughed and told me she didn't really care. I then asked to speak to a manager, not about her but about my whole situation but I was quickly disconnected. After that I called back to sales and the gentleman told me that there was not trouble with their systems. Overall I spent hours on the phone, had a service that did not work and while trying to become their customer I was told many times that they did not care if I was a customer of theirs and I was hung up on 4 times. My wait times were in the upwards of 44 minutes just to be transfered to another queue. I work at a technology company and have dealt with upset customers. I approached this in a very patient and respectful manner and AT&T has done nothing but be rude and ungrateful towards their customers. I do not have 1 positive thing to say about the company. And I plan on telling everyone I can find how I was treated when I attempted to become their customer...imagine if I had been a customer, how would I have been treated down the road?

Many months ago I was checking my phone bill only to find that two different companies or scammers had sent charges to my phone company and they in turn charged me. I never ordered either of these two services and was lucky enough to get them reversed eventually. The phone company reversed the charges immediately after I called the two companies. Now one of them is showing up again and I again called and gave them an ear full and they told me that I had ordered this service on the Eversave website which I did not. She said it would take a month or so to get the charge reversed and gave me a confirmation number. I don't understand how a charge only takes a few days to show up on your bill, but when it is going to be reversed it takes a month or so. They are listed in one place as ENHANCED SERVICES BILLING, INC., WITH A DIFFERENT PHONE NUMBER OF 1 888-298-3724. Watch your phone bills as the agent Dae in San Diego, Ca. refused to reverse the charge even after I gave him the confirmation number. AT&T is not watching out for their customers nowadays it looks like. They are fast to bill improper charges, but drag their feet when it comes to reversing those charges.

Was sent a notification in the mail, a follow-up to a verbal agreement on the phone with an AT&T representative, that was SUPPOSED to help me get "rewards" (or a rebate of sorts) on my phone bill towards signing up for internet service bundled with my phone service. Went to the site recommended, and the complaint site is the only thing that you can access!!!
I would recommend contacting the Better Business Bureau, I guess, as an alternative to poor/insufficient services provided as agreed to !!!