The AT&T Rewards Center has not sent me the $125 for Cut the Cable as promised. I have been trying to get this money for 6 months! I signed-up for new service June 19, 2009. In July I submitted the correct forms for Cut the Cable. I called Sept. 5, 2008 to ask why my money has not arrived. Kaliah told me that they will mail it out and I should get it in 2-4 weeks. October 8, 2008 I spoke to Becky, a supervisor, who promised me they were mailing it out. November 11, 2008, I spoke with another supervisor, Jaysa, who said that she would personally make certain it was sent out. December 8, 2008, I spoke with Jarvin yet another supervisor who claimed he spoke with Jaysa and she's mailing it out. It was a very strange conversation because he would not permit me to talk with Jaysa and he claimed she sat across from him. I told him that I would wait to speak to Jaysa, and Jarvin said that he could not allow that. He also told me that $125 was not a lot of money and I shouldn't worry about it.

I, too, received a flyer in the mail in regards to the agreement that we had discussed over the phone--about rebates on DSL for the internet. Where exactly is this site that you can log on to in order to track your account?????????????? Jill Nelson

company took 79 dollars out of my account for no reason

I had 2 phone lines with AT & T. In May of 2008, I changed one (2378) to another company, with unlimited long distance and cable internet, and use that one for calls. I kept the other line (9744) to use as a computer and fax dedicated line. The fax has no phone, and has been unused for several months.

The dial-up was also removed later. In June, ATT correctly billed 9744 at $13.40. In July, they billed $95.65. I called and challenged the charges, and discovered they were for calls made on the other phone (2378). I was told the porting might not have been completed, contact the other provider, and the billing will be correct the next month.

However, in July, the charges were over $200, and were drafted from my checking account. Again, the calls were ones made on the 2378 phone, and when I complained to my bank, they reversed the draft. I verified that the only device connected to the 9744 line was the dormant fax. (There was no physical way to make calls on the 9744 line.) I just got billed $374.87 for calls made on the 2378 line(in August), and a notice that the current month (October) has a bill for $134.

This is a nightmare! ATT is ripping me off, and I can't even understand how they can achieve this???(I'm a tech, and the inference of fraudulent deviant use of technology seriously frightens me... as well as stealing money needed to pay my bills.)

I relocated within San Francisco October, 2007 into subsidized housing that offered ONLY bundled Internet and Dish for television and Internet at prices higher that AT&T offers just a few hundred yards away because they were provided exclusive rights to provied these services to ALL residents in the development. Elsewhere in San Francisco AT&T offers many incentives for customers to switch from the exclusive cable franchise holder to Dish, but they have no motivation when they are guaranteed anyone wanting to watch television in this development can only choose their package. In addition, they offer vitually NO customer service and have many service interruptions that they don't explain, fix quickly or waive charges for. How can those many hundreds of us in this lousy situation get equitable pricing and decent dervice?