After 3 phone calls, and roughly 3 weeks, to find out why my at&t internet service had not been installed, they finally sent the modem i had been promised weeks before, i am now receiving bills for a larger monthly amount than agreed to. the customer service i spoke to said she had no record of the first 2 requests for service, no record of the monthly amount i had contracted for, and no record of the lifetime monthly cost i was assured of. they conveniently have no record of the first 2 calls for service, they have no idea when my service was set up, no idea how i could have been told anything from the first 2 calls. They have that recording that says your call will be recorded to your protection, blah, blah, blah. It is the worst connection i've ever made with a corporation that supposedly provides 'customer serve and reliable info'. they absolutely suck and i have no recourse because they don't care about the customer. not at all. it's all about their power and at this point, i am ready to completely discard them for all services. i will use my company provided cell phone and find any other internet provider. i have no power to control their actions with me, no access to any government regulation regarding their practices - just the option to exit all their services and find other, hopefully honest, providers. My mother, who passed in 2004, said that at&t was devil, and i thought she was crazy - and now I fucking agree. AT&T is the devil. Someone please blob me and tell me some truth to keep me from going 'AT&T'. Love to all of you out there who suffer from this malady.

Today I have had 2 phone calls soliciting additional services. (I have AT&T so I know they can contact us even though we are on the DO NOT CALL Registry.) In the last 6 days, we have had 15, yes - 15 phone calls from this number!!! I have repeatedly asked them NOT to call me again, yet we are continually called!!

All I needed is a payment history. I hold for 20 min for customer service to be switch for 7 min to acct. receivable. They can't help me, she said shes going to switch me over to customer service. I explain, they are the ones who gave me to you and I wait 20 already. She said ok hold on. Guess who picks up after 20 min customer service. They switch me to all in one whatever that is. They tell me to get it online. (as if I enjoy being on the phone, and wouldn't have looked there). It shows me my last payment only, I tell him. He says they cant help. I hung up.

A big company like this and the technology we have and I cant get a simple payment history. I am moving my business phone and internet service and home service. To think I was going to get internet at home with them. I cant even find a complaint area for them. They are not interest in making changes.

Waist of my time.

AT&T charges 18 dollars upgrade fee when replacing a broken phone, even though the contract is fulfilled and then renewed for another 2 years when agreeing to purchase the new phone. When I signed the new contract agreement on the electronic pad there is only mention of the 2 year contract extension. No mention is made of this 18 dollars when replacing a phone, and customers that were with Cingular before it became AT&T are not informed of this change in billing practice. It is in new AT&T contracts only.

This is obviously a revenue generating tool for AT&T. Finally got the phone store to remove the charge but the people at the AT&T corporate help desk were no help. Natisha (NS524N) and supervisor Rochelle were my contacts. Sounds like a good class action to me. Many people are being charged that 18 dollars without notice.

Wasted a lot of my time on hold with AT&T just to have them tell me there was nothing they could do for me. I was an AT&T employee for 15 years and have had wireless service since 1995, when AT&T originally bought Cellular One. That is the only contract I ever signed with them, and when they became Cingular they stopped honoring the lifetime contract that I originally signed. Now of course they are back to being AT&T.

The original contract was 15 dollars/month and free nights/weekends with 100 prime minutes. They discontinued the lifetime contract without ever giving the required notice, and I fought that one for many hours and much postage until I gave up.

AT&T is horrible, I ordered phone service for my parents who live at the dead end of a VERY dark road, My father woks out of town alot, leaving my mother home alone. I ordered this service on Friday October the 17th, service was sopposed to be connected on Saturday (but of course it was not) so of course I called. The automated answering service led me on a run around and I could not even get connected to the repair line that is supposed to be 24/7.Monday at 5:00PM FINALLY a dial tone, by 6:00 PM silence, so I called again. 7:00PM service again. Tuesday morning my mother calls me and has to yell over the humming on the line, so you can guess it I CALLED.At noon on tuesday AT&T said that the gates were locked and they could not gain access, now here's the kicker my parents don't have gates. So after 3 hours on the phone and countless rude reps telling me that my DEPOSIT was non refundable, My parents now have a cell phone (not with AT&T) and my deposit is in the mail, we'll see how long that takes to get to me. I strongly urge anyone wanting home phone service to stear clear of AT&T, and if you have them GOOD LUCK.