I have now been on hold for 164 minutes waiting for an AT&T customer service rep to answer so I could discontinue my dial up internet service. During this time I talked to a customer service rep who was very nice and helpful for about 7 minutes about my phone service, she told me she would have to transfer me to another department that handled dial up internet service and I have been on hold the entire time waiting on someone to answer. Is this not rediculous, how long should a customer have to be on hold? I don't think their dial-up internet service department would be that busy, if it is, someone could at least pick up and let you know they will be with you asap.

This is more in the way of providing info for someone who may have need to do the same thing as I wanted to do with AT&T customer service. I wanted to drop my long distance service with them. So logically I went to the web site and found the number to call for changing or canceling service. I got the number to call and called it. After going through the required list selectives I was put on hold for the next available representative. I listened to their canned music (with frequent breaks telling me a rep would be with me shortly) for perhaps an hour before becoming very agitated. I decided on a new tactic. I went back to the web and got the number for ordering new service. Leaving my landline phone connected to their canceling number, I called their ordering service on my cell phone. Guess what? I got through to a human in less than three minutes. It turns out that this human could also handle canceling service as well as selling new service. The whole process was handled in about five minutes. Just for my own curiosity I left my landline phone connected to their change/cancel service number to see if they would ever answer it. They did - after another two hours! I told them I had already handled the problem and only wanted to know from them where to file a complaint. They said there was no other number to call or email address to do that. I wasn`t surprised. So if anyone wishes to cancel a service with AT&T, I suggest you bypass their canceling number and just go to the order new service instead and cancel there.

Customer Beware!! AVOID AT&T.

Crooks, liars, incompetent bumbling fools...A company so large, one hand doesn't know what the other hand is doing. With the flip of a switch, they turn off your service, then act like there's a technical difficulty too complicated for the outsourced AT&T tech in India to diagnose. After several days of outage, they’ll send an AT&T DSL service tech to your home. He’ll tell you have bad wiring and give you a new modem and leave you with a huge bill.

Want to kill 2 hours? Call AT&T and ask for the phone number to the cancellation department. They will become very confused. They won't have a phone number. You will be passed around to 5 different AT&T customer representatives. They will put you on hold for 15 minutes at a time while they "search for the phone number to the cancellation dept." What they are really doing is while you sit there on hold is talking to other disgruntled customers. Finally you will get through to a customer representative who apologizes for the problems you are having and they will transfer you to another customer service representative who finally gives you to what they call the "retention department". I wonder how many cooperate tools it took to come up with the idea of changing the word "cancellation" to "retention".

This is what customers get when the big communications companies eliminate all of the competition. They pretty much do whatever the hell they want to do while customer service falls to the wayside.

Avoid AT&T!!
*Message sent via neighbors wireles router.

My experience has been horrible. I am to the point of canceling everything. I just recieved my new phone pantec matrix yesterday. Today i spent two and half hours on the phone trying to get helpl. Nothing has been solved. First I tried to come on att.com and email but apparantley the contact us email or chat doesnt work. I registered with media net and then set up my other pop email accts. I then go to my phone and access it thru media net and get into the mailbox. There are no emails being fwd. I then look online, no emails. I send an email from my phone and realize it used my media net user ID as my email address. [email protected] which I DO NOT want as an email address for my phones outgoing email. So i call customer service bc that is what help on the internet tells you do. Someone deletes my acct. I reregister. AND now now login is rachelcrane but my email is [email protected] so i get passed around a few times between data, tech support, and a media net person. They don't know why this is happened. I suggested maybe it takes time for everything to reset. So she deletes my acct again. SO i waited almost 10 hours. Looked on my phone under media net and there was no POP emails set up. I go back to media net which is ask me to reregister. I did so. And everything i entered earlier is still there and it has my email as [email protected]. So email is still wrong, I am still not getting any POP fwd and I guess I will have to spend another two hrs tomorrow on the phone which is extremely difficult during work. I would greatly appreciate it if someone can PLEASE figure this out and email me at [email protected] and call me at 772-360-4500

there is no reward web site to claim theses rewards they tell u a line of--hit and are very misleading.i don't feel big companys should miss lead there customers, i feel there should be a law for this and they (at&t )should have to pay everyone back plus interest.this is fraud