I switched my internet service to At&T DSL and was to receive a rebate. they now tell me that they could not verify that I have the DSL service, not sure how that is when they are charging me for the service. Also, I changed to dish network from cable and submitted rebate papers as required and they claim they never received the documents. I did not get them back in the mail and can only assume they lost the documents. In short they have denied $375.00 in rebates promised at sign up.

After the customer service rep refused to return my calls about overbilling and reception dissatisfaction, I cancelled my account. AT&T hired three different collection services who each call more than twice a day with harassing collection calls for a debt I do not owe. Beware. They call as Allied Interstate Area code 818 but also from both Nevada and New Jersey. They call every day just after 8 two times. At least twice in the early after noon and every night after 8.

NEVER use At&t for internet service (or any service for that matter!) After everything that happened with my account back in July I had put it on Auto pay so I wouldn't have to worry about it. And I thought everything was fine, no phone calls from them or emails or anything. So the 11th my internet stopped working and I called to find out why. Well they said I owed $145 so I called the bank and they hadn't been taking out the auto pay so on the 12th I paid all that was owed. When it didn't get turned back on then I called back to find out why. They told me "well your internet account has been disconnected for more than 15 days" and I said NO it's not even been disconnected for 24 hours. And then they said "well that must have been a glitch, it shows here its been disconnected since August 18th." I'm like well it should have been on Auto pay and shouldn't have even ever been disconnected. She says well I have no evidence that your account was put on auto pay. So by this time I am REALLY flustered. So I ask, ok so I paid the bill can you please just turn my internet back on. No she tells me "because your account was disconnected for more than 15 days we have to put in a new order for internet service. You won't have internet access until the 16th. Ok let me start putting in the order. I tell her Just forget it! I don't want to deal with this BS month after month after month! It was ALL THEIR FAULT and I am the one that got screwed. So I called Directv because my hubby wanted us to get that tv service for a while and I figured I'd just use their internet service. Well I call them get everything for the tv set up and low and behold guess who is their internet provider? AT&T!!! So I go ahead and place the order through them because it saves me $10 off my directv bill. Then after I place the order thinking it'll be the same date that AT&T gave me, the guy tells me ok it'll be up and running September 22! I was like what? they just told me the 16th! Just like always "well I'm sorry mam there's nothing we can do about it!" So I waited. On the 19th I get a call from some one that was placing the At&t internet order because they were "missing information". I asked what information is missing. She tells me "Your phone number". WHAT? The information that you are missing is the telephone number that YOU JUST CALLED ME ON?!?! So that was "taken care of" and I was assured that my internet would be up and running on Monday(9/22). So I wait until Monday. No internet service. Call up AT&T. Oh well the order wasn't placed until September 19th so you have to wait until the 24th. Sorry nothing I can do about it. This is ALWAYS the case. It is ALWAYS some sort of "glitch" and ALWAYS "Sorry nothing we can do about it". And the "customer service" reps are always so rude! I am in the process of writing a letter to the company, although I probably will NEVER hear anything from them.

I had it set up with my bank to pay my bills electronically when i noticed my new cell provider sadi missed payment I went back in and saw my bank was still set to pay AT&T and not new phone service. So after talking 2 different peole in 2 different departments giving all my information that i had paid them by mistake and told them the amount that wrongfully got sent to them that I would like my money back.

I then was informed that I would have to go to my bank and get PROOF I sent them the money and fax over to them a request to get my money back that would take 3 to 4 weeks to process and get my money back. I asked if they could just send it back to my bank and they told me they need proof it was my money and came from my bank which I had paid them that way for at least a year or more.

What a joke and thats why I told them I left was because of service like that and I would tell any that would listen not to use there cell phone service EVER!!!

Since may of this year Ihave been trying to get my rebates from at&t for a land base, cell phone and the internet, a total of $200, 00. I have not recieved one red cent I am a senior citizen and i pay my bill when it's due my son died in april and that's when I switched to AT&T because of the promotion they sent me in the mail. I have call every one I was told to call to no avail I've just had surgery and I no longer have the strenght to hold on the telephone for hours someone please help me with this problem i'm at my wits end thanking you kindly Maxine Sherfield