Have been signed up for Lifeline landline phone rate as I make under $22, 000 as stated in AT&T's guidelines. Including tax and a request to not be listed in phonebook, rate was $7-something. I have never called long distance, never answered my phone unless waiting for a delivery, and never called anyone as I'm hearing impaired and prefer to e-mail. A few months ago started receiving monthly charges of $15.30. AT&T is supposed to be contactable by email but I tried over and over again to try to find out why I was being charged extra. No answer from them whatsoever. I was tired of going around and around with no luck so decided if I had to call them, I would cancel my phone service. But then again I went round and round for minutes because the automated phone answering service could not understand what I wanted. When I finally reached a live human I was told that this charge was for long distance charges. I told him I have never called long distance and did not understand why these charges were added on. I was mad at the runaround I got and the waste of time so said I wanted to cancel the phone service. First I asked if I could get a refund for these unordered charges but was refused. So - why was I charged long distance when I did not request it and was not charged this at first? Why is it so difficult to get hold of someone and get a reply by email when one has a problem or question that is not answerable in the FAQS? Why are the automated phone systems they have so primitive and such a waste of the customer's time? Over and over I had to re-enter my phone number, several times. This is an example of a huge company being very out of touch with a customer who has a question about their bill!

I relocated within San Francisco October, 2007 into subsidized housing that offered ONLY bundled Internet and Dish for television and Internet at prices higher that AT&T offers just a few hundred yards away because they were provided exclusive rights to provied these services to ALL residents in the development. Elsewhere in San Francisco AT&T offers many incentives for customers to switch from the exclusive cable franchise holder to Dish, but they have no motivation when they are guaranteed anyone wanting to watch television in this development can only choose their package. In addition, they offer vitually NO customer service and have many service interruptions that they don't explain, fix quickly or waive charges for. How can those many hundreds of us in this lousy situation get equitable pricing and decent dervice?

Disconnected our U-verse account 0n May 26, AT&T required to send boxes for the return of receivers and gateway but these boxes were not received until late July. The equipment was sent via UPS with tracking number on July 26. Received a bill for missing euipment for a total of $648. Have talked to just about every department at AT&T and they have the record of equipment being received in Laredo however we still have outstanding bill. Don't know what it will take for this correction. Waiting on yet another call back from them telling me what the problem is (August 22).

I have been recieving text messages in relation to my funmobile subscription being renewed and I have never applied for this feature for my telephone. Please discountinue this feature on my phone I am not Interested since the very beginning that I have been recieving these messages needlessmto say I am not aware of how it is being payed for because I never authorized such matter fr my telephone.

I checked with at&t a year ago, when I began to get everything together to open a new business. They quoted pricing for a business phone. I could get a 1 year contract (because of not knowing how successful this venture would be), rather than a 3 year contract. Then at the end of that year, of course, I could continue with another year, if I was making it o.k. When I received my first bill, it was larger than we discussed, so I called the co. and was told that the person that I set my account up with, did not tell me all I needed to know about the charges, but this new person would give me a rebate, plus a discount each month, to help me out as a new business. They sent me a new contract to sign and everything was good.
About 8 months later I had reason to call the co. and asked them when my contract was up. The rep. told me it was not up for over 2 more years.??? I explained the past conversations, and he said fine, but you should know that if you make this a 1 year contract, we will charge you an ending contract fee, plus charge you back the discount you have been getting.!!!

Well needless to say I was upset, and said, "I know you can't be for real, when your office is the one that set all of this up?" "Well m'am, I just want you to know before hand, that you will be charged, if you end this contract before the 3 years is up". Well guess what? I received a bill the next month for over $400.00.
I called and asked for a supervisor, and they told me they would return my call within 48 hrs. 3 weeks later I have heard from no-one.

I called again, and was told that the super. would have to call me back. "No I'll just hold on while you get her", I told them, after my past experience with supervisors calling back. An hour later, I'm told by the super., that there is nothing they can do, even though she agreed that it was their office's fault. I told them I could not pay the bill, nor did I think it was my place to have to pay the bill. And I didn't. When I received my next bill, with the charges still on there, I finally got another super. and after telling my story for the 5th time, she said she would remove the charges, except for a small portion, and I would need to call them when I got ready to end the service, before the year's contract was up. Several months later, as we decide our economy will not allow us to stay in business, I call to find out when my contract is up, and they tell me, the following day, and they will see to it, that the contract is stopped. I had the phone disconnected when we closed, at the end of June.

The NEXT month, I receive a bill for $202.00. I have already paid my last phone bill, after having paid my bill every month since I talked to the last supervisor, which helped me out. I call them and they tell me this is because I did not send them in writing, 60 days before I ended the contract, that I was ending it. So they charged me $202.00.

What in the HECK, kind of scam is this. Nearly every person I talked to at at&t, gave me some kind of bologna story, and never panned out what they said they were going to do, except for the supervisor whom took the $300.00 and something, off of my bill. If that office told me something, and they tape every conversation, then why don't they follow through? I was a small business owner, trying to make it (and didn't), and they weren't true to their word right from the start.

My store is closed, I have a large debt for the year that I was in business, I have excellent credit, and can not pay this $202.00, nor do I think, because of the incompetence of these people whom don't know their jobs, that I should have to pay it. Something needs to be done.