I called AT&T to have my internet service discontinued. They told me it would cost me 900.00, since they renewed ( no contract signed) this service in Feb. of this year. So at 29.00 a month until Feb, 2014, they say I am obligated to them. I got my DSL line when they were still Bellsouth as there were no other services available to me at that time. If I refuse to pay the internet bill then they will probably cut our phone service and right now there is no other phone service available to us. We have been a customer for over 40 years. If I had another phone service available they could come and get all their lines out. I called again today about the internet and told them I wanted a copy of the contract. Supposedly it will be mailed out today. First contract was for 3 years I am sure, but should there be an option for a person to cancel without having to pay an arm and a leg. I can't even make a monthly payment for the disconnect fee (which I don't think I should have to pay), they want the 900.00 up front. Can anyone help with this situation?

WOW!! After reading all these posts on problems with AT&T I think stay as far away from this company as possible. Sounds as if they are a greedy bunch who has no concern for the customer. Hopefully it will catch up with them. Customer service is the name of the game!

I dumped at&t's alleged "services" a year and a half ago. This week out of the blue my parents, who are in their eightie's began receiving collection calls on MY old telephone number. Now I only pay from a paper bill, I do not trust on line bills because at&t triple collected on one month's services and refused to ever acknowledge their error even after sending in copies of the bills, (which was current by the way) and copies of our bank statements. At&t refused to admit their errors, saying that I was confused, although they had nothing to say about the printed evidence in front of their faces. I guess they needed some cash for their coffee and donuts fund, because the person I spoke to recognized what I was saying and said that it must be my mistake, even AFTER admitting I had no past due balance. Now, a full year and a half later, AFTER I dumped their "services" my parents began getting collection call from some outfit called Southwest Credit Systems who claim to be working for at&t, which it weird as I have never been billed for anything from at&t in over a year. First off, why did they contact my parents and upset them so much when it is supposedly MY bill? When I called this SW Credit outfit, they refused to produce any itemized bill. They claimed they did not have it. Sorry, but if you want me to pay a bill, you have to send it to me and not someone else. At&t doesn't even have the basic decency and respect to even contact me, so why bother an elderly couple who are in no way associated with this alleged bill. I've always paid my bills and even ones I have co-signed on, but unless they can a, prove I actually owed at&t one thin dime and b, PROVE to me that they even bothered to mail it to me, then I DO NOT OWE THIS ALLEGED BILL!! and God help you when you try to call at&t for an explanation. I just wasted five and a half hours on the phone trying to find anyone at at&t to explain thier own bill! Since when am I required to pay a bill this late that one, I never got and two, has no explanation! At&t's operators on their dial-a-prayer system refuse to even give their real names, yet these same people DEMAND MY name, MY Social Security number for goodness sakes, MY address and on one call, they even demanded to know my employer, all the while refusing to provide a direct phone number so I could call them back directly and not have to explain events from start again and again and refuse to properly identify themselves! Where is their integrity? I still have no evidence that I owe them one thin dime. This is exactly why I left them and recommend that you do the same. Oh yes, they also wanted my new telephone number. They refuse to properly identify themselves and demand my new number? Their arrogance and rudeness is without equal. They want to ruin MY credit WITHOUT putting forth one iota of evidence of ANY VALID debt, yet they demand payment for something that doesn’t exist. At least they refuse to provide one shred of proof!. I am just out of the hospital after suffering a stroke and heart attack two years ago and my second heart attack three weeks ago. This kind of stress I DO NOT NEED! SO my personal recommensdation is that if you are currently doing business with at&t, change carriers! They have obviously already bought off the county, state and federal attorneys because they "don't have time to deal with something this trivial." Some government, huh? I have no real feel for a good carrier since all of them operate the same way. I see no reason to give them my present number, and they certainly have no reason to badger a nice couple in thier eighties. Would you do this to YOUR parents? I certainly wasn't raised to attack unsuspecting people from the rear, but at&t and sw credit systems have no problem doing it. This is NOT the America I defended in Vietnam. And I didn't even have the choice of buying off a draft board like bill clinton did. But then he had bill fulbright to get HIM out of harm's way while leaving it to the rest of us to do a very unpopular job. Kind of a back stabbing operation like at&t. Good luck finding another carrier. I found one.

AT&T charges customers a Worldwide Occasional Calling amount every month. If they are charging all their customers this they are making millions of dollars a month in this bogus charge that 60% of the customers will never use and most of the customers do not even know they are being charged. Call AT&T and have this bogus charge taken off your account.

On April 5, we had a rain storm in Central Florida (not a heavy duty hurricane, just a rain storm). I was home, sick with a nasty stomach virus. My land line went out. Since I have vision limits, I no longer have a cell phone. I borrowed one from a neighbor to notify AT&T of the outage. Their recording told me it might be fixed by April 11 - 7 days from date of outage. Since I also have AT&T internet, this left me with no way to contact anyone if I needed help. I pay for a security system, but it sends its alarms over the land line. And the AT&T line required me to provide an alternate phone number for them to call before dispatching anyone.I finally made it back to work on April 8. There was no message from AT&T on my work phone asking if a technician could come out to fix the problem. Being without any outside connection when you are sick is dangerous. There is absolutely no way to compel this alleged company to fix a landline. I contacted the FCC; they said I had to talk to Florida' s Public Service Commission. The PSC told me that since I had internet - more than 'basic service' - they couldn't help move AT&T along, and referred me to the misnamed Division of Consumer Services. That great agency told me that since the outage was due to a storm, there was nothing they could do, and besides, the Division's complaint process takes 30 days. So I will be dumping AT&T as soon as I am well enough to spend a full day at work and arrange for my cable carrier to provide a landline. Some of us still need landlines, but apparently regulators only care about wireless service and providers don't care if we die in our homes because we can't call a doctor.