AT&T
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Category: Home & Garden
Contact Information
North Carolina, United States
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AT&T Reviews
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August 15, 2008
Bait & Switch International Rates
On 3/27/08 I ordered a land line from AT&T and agreed to pay a monthly fee of $5.00 for their International Calling Plan/Long Distance Plan. The rate to call Trinidad and Tobago on this plan is .34 cents. On or around April 7th 2008 I attempted to place a long distance all and got a recorded message that the service has been disabled. I received a notice subsequently from AT&T's Fraud Department indicating that there appears to be unauthorized use of my telephone because their records indicate a significant increase in the calls placed from my phone and therefore in an attempt to protect me, they disabled the service. On the same day of receiving their notice I recieved my phone bill and after reviewing same I found the problem. AT&T charged me $4.29 per min to Trinidad in lieu of the agreed .34 cents rate. I immediatly phoned their Security Investigator and told them there was no unauthorized use, instead a mistake was made with the rate . I was told to call their Customer Service line and they will rectifiy the error. I did so the next morning and was treated without regard and the Customer Service Supervisor was very rude and inappropriate. I urged him to check AT&T's recorded coversation of 3/27/08 when I initiated the service and agreed to the .34 cents rate. He said well, we can adjust your bill at a dollar something rate. I disagreed and told him AT&T must honor their agreement and that I am not willing to accept that. In the meantime, I tried resolving the issue by writing to AT&T but was ignored. They instead forwarded the case to a Collection Agency that has been sending me notices threating to file a judgement against me. The amount in question is $469.27. As far as I am concerned, I owe nothing because I calculated my usage based on the .34 cents and remitted payment to AT&T in a timely manner. Please let me know if you can help me resolve this successfully or advice which agency I can contact for a resolution. I have all the evidence in the event you need to see same.
Respectfully,
Michelle A. Chin
201.820.5918
EMail: [email protected] |
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August 14, 2008
ETECH
some putz from ETECH claims to be from AT&T ...
and he knows I have DSL and wanted to GIVE ME faster DSL service ...
I told him I am not interested
he keeps talking
I tell him if AT&T wants to give me something they can put it in writing
... he continue to claim he was FROM AT&T ...
like I'm an idiot ... hello --- caller ID ... jacka$$ ...
he called multiple times ... I stopped answering the phone.
when I say I'm not interested and HANG UP that should be that.
I don't care if AT&T paid you a billion dollars to call me.
this is harassment.
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August 14, 2008
AT&T provides the worst service ever
I am done dealing with AT&T and their horrible service. They are a scam as far as I'm concerned. We had AT&T landline and DSL service in our old house so when we moved I mistakenly thought it would be easiest to continue with them. Boy was that a huge mistake! I should have remembered that our DSL service often stopped working in the evenings during peak hours right when I was rushing to meet a work deadline and working from home. The DSL service was never reliable. I should have remembered that when I called to inquire about transferring our services to our new home I was told I was spending $30-$40 more than I needed to monthly because I was still under an "old" plan and that I needed to check in periodically to make sure I got the best prices. What a scam. I should have remembered that every time I called in for service it was more than 2-hours wasted on the phone with people that usually were no help at all. I should have remembered how much I HATE that automated thing that picks up when you try to call AT&T that takes you forever to get to a real human being. Instead, I trusted AT&T and I will never make that mistake again.
I called two months in advance to make sure our home phone and Internet service would be set up on time because I work out of my home and it's critical. 14-days later, we not only have NO service, but I keep being told that due to a backlog, they haven't even sent a technician out to look at the problem. When I asked for a credit to my account for the services I paid for which I am not receiving, they basically told me I would not be credited for the full amount I am due. They also will make no guarantees as to when they will fix the problem. Furthermore, they promised to call to give me an update on my issue and have not done so at all. I think it's a shame that in this day and age people can't get simple things like phone and internet service at home in San Jose, CA. I think it's a shame that AT&T can treat customers this way and still be in business. I think it's a shame that AT&T even has any customers at all.
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August 13, 2008
Scams, rebates & fraud...oh my!!!!
My reponse to 08-11-08 - Harrasment posting by Cesar Martinez
Ok…as I’ve said before…”Welcome to the New AT&T”!!!
1) Not all calls are recorded. They only record calls when they are trying to get rid of an employee so that they can “bust” them on the most minimal of things. Also, if you recorded the employee without telling them AND getting their permission, it illegal. The majority of states are two party states that require both parties permission in order for either of them to be recorded. The employee gives permission by working there and you give permission by staying on the call after this has been informed to you.
2) AT&T charges $5 to pay your bill with a representative. Zero if you use the automated system or the internet. It is very easy to put in a wrong number when entering the routing number and account number of your bank on the automated system. The system gives you a confirmation even though it doesn’t check the entry you’ve made. That gets done after the fact and if it’s wrong, your payment is late AND you get hit with a $25 return check charge AND possibly another $30 to restore your service if it was temporarily disconnected. I always recommended that if the customer doesn’t want to pay the $5 for a live person to take the payment, the best bet would be the internet option cause then you can check your entry.
3) AT&T could care less when you receive your check. Bellsouth was slightly more forgiving, although not by much but the “new AT&T” could care less!! They will disconnect you at the first sight of non-payment just so they can make the extra $30 reconnection fee and even more so, so that YOU WILL have to call in and one of their reps can try to sell you something. As we were told, “customer service calls are your only contact with the customer, so take the opportunity to stick them with whatever they are eligible for…”.
4) Unfortunately…no one is going to “come in and take over” and AT&T knows that. Even if you go to another carrier, unless it’s the cable company, if you go to another phone company, most likely AT&T rents the lines to that carrier and if you switch to them, guess what…AT&T still makes money. CHA CHING!!
5) Lastly you asked “What kind of company is this?” This is a company who’s could care less about the consumer…PERIOD!! Their only concern is their bottom line and anyone that gets in their way, be it employees or customers…what was it the managers use to say…oh yeah…”NEXT”!!! Haven’t you noticed, in a time when the economic situation is devastating most of the country, AT&T has hiked their prices! In the last six months, they have increased their packages, voice mail and maintenance charges by $1 here and $1 there but when you get to the bottom line, in the end, with taxes and all, you’ve been hiked about $5!!! That’s why they’ve done the increases at different time, although they have been planed for well over year. Because when you got the notice in January that a package that you have had for 10, 20, 30 years is going up from $31 to $33 and you call in about it, the reps says…”it’s only$2 per month difference…” and you keep the service AND they try to sell you something that you’ve turned down about 20 times before. Then in March you got a notice saying maintenance is going up $1…again you call…again you keep the service…AGAIN, they try to sell you something. By the time you’re done with 2008, your bill will have gone up $5 to $10 guaranteed and you’ve probably been shafted another $20 in extra services. Now let me ask you…in a recession…when we are looking to maintain some type of enjoyable existence….why would a major corporation increase their rates and try to shove unneeded services down your throat…again, because they don’t care and even if you switch they make money and they know that when you switch, you will eventually be back.
Look, even when you place a complaint on this board, don’t you notice that in the margins there are ads for AT&T packages and services. PEOPLE THEY ADVERTISE ON THIS BOARD!!! Come on, they have someone monitoring these boards. You’ve received comments from the “AT&T rep” telling you that if you have any problems, “always…always call AT&T”…you call in and although, I can guarantee that maybe your problem will only be solved 10% of the time (yes, I’m being generous), I can most definitely guarantee that you will be offered more services 200% of the time…NEXT!!!
Like I’ve said before…this is FREE information that you could have easily attained by doing a little bit of research. Good Luck!!
My response to 08/13/08 - Scam and Fraud posting by Bill Johnson
Ok…why do you sound so surprised? You almost sound shocked! Welcome to the NEW AT&T!!!
As I’ve said before, in their bottom line…they count on the fact that the customer will get the runaround and FINALLY give up on the rebates. I once asked…”why don’t we just give the customer the rebate automatically on their bill after 90 days?” Response: “Because statistically, only 15 to 25 percent of rebates are actually ever paid out on rebates that the customer has to follow-up on themselves.” To add to that, I had a manager tell me…”within the 90 days the customer has already called in and hopefully, has been changed to another package and that new package no longer qualifies them for the rebate…”. Oh yeah…no one ever told you if you change the services during the rebate processing time, you won’t get the rebate!!! Genius isn’t it!!!
Also, when you took the service…I can sure as hell guarantee that the rep said “all these services are only going to be $45 per month…plus fee and taxes…”. The customer only hears what they want to hear…and then they pass out when they get the bill for three times more than what they “heard”. Of course, that is IF the rep ever mentioned that last part at all.
1) People…people…people…always…always start with the basic service and go from there. In some states, it cheaper to add to the basic service, in others, the basic service is almost $20 and it’s cheaper to go with a package from the get start.
2) To whatever service you do get, add $8-9 in federal charges and another $10 in taxes and that doesn’t include the taxes that you’re going to pay on your long distance calls.
3) Don’t take a service because of a rebate you may never get and when you do, it’s been so long and such a hassle, that it didn’t make a difference anyway.
4) DSL Lite is crap!! The company knows that but is federally required to offer a cheaper high speed internet service to their customers. Also, you get no rebates with the dsl lite but you need the same equipment for dsl lite that you would need for the other dsl’s. Again, it’s to the company’s benefit that you get dsl lite (no rebate at all to worry about) and realize it crap and then upgrade.
As always, this information I’ve provided is completely FREE and I’ve told you nothing here that you couldn’t have found with a little research. Good Luck!!!
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August 13, 2008
Scam and fraud
I received an advertisement in the mail from AT&T Consumer Services which offered unlimited local and long distance for $45 per month and AT&T High Speed Internet for $19.95 per month. The offer also promised a $50 rebate for local and long distance service and a $50 rebate for internet service. I ordered the phone service plus in-line repair plan and AT&T High Speed Internet Pro which were installed on March 3, 2008.
I called countless times concerning the rewards to no avail and finally wrote them a letter including a copy of the offer. They responded to the letter by leaving a message on my voice mail telling me to call the same reward center I had already been calling! During my last call on July 21 I was promised both rebates in 3-4 weeks. This week I received information in the mail telling me to log on to the reward center. There was a reward of $50 for the Internet Service, which will not be mailed to me until September 12. There is still no information on how to claim my reward for the phone service!
Also, the monthly phone service should be $50 per month is over $65 each month after the addition of all the surcharges, fees and taxes. My bill for phone, internet and wireless services is over $130.00 per month!
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August 11, 2008
Harrarsment
Upon first trying to get AT&T when I placed order, had it recorded, salesman gave me work order, they said they had no record. From the beginning, I have had problems with their services. In August 2007 I paid by electronic check and they said that my bank returned check which my bank has no record of, they have that on my record as a returned check and NOW, they interrupt my services whenever they get ready. I am on disability and I explained to AT&T that my checks come the last week of the month which means I pay late. I have explained it over and over. Yet, now my telephone service has been suspended and they have prompts that they will put you into and never speak with you. It is so unprofessional how people that make so much money treat paying customers that need their services. AT&T will lose out in the end because someone will come along and take over. AT&T and their practices should be investigated. My service was off for three days and now it has been interrupted again and my bill is not even due yet. They do all types of things with your service at their leisure. What kind of company is this?
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August 11, 2008
Bad service
I purchased 3 cell phones that supposedly came with a 1 year warranty.One of the cell phones stopped working properly only a few months after purchase.
So, to take advantage of my phone's "WARRANTY", I contacted the place of purchase. I was given a phone number and told I could participate in the Exchange By Mail Program--sounded simple enough. Before I could send my phone in, I was asked a series of questions about different things on my phone, EX: look under the battery and tell me the color, what does the screen show, etc..The lady told me that she had to check for damage.--After all was cleared by her, I was sent a box to return my phone.
Within a few weeks, I received my "REFURBISHED" replacement phone---and all was well...UNTIL...
I then received a letter stating that my account would be charged $115.00--WHAT?! I have contacted the number given and told them what it read.I was told that oh this phone has water damage and I would be charged 115.00 for this REFURBISHED phone.Although no indicators were visible to the lay person, YEP, it was damaged and therefore was not covered by warranty.-MY PHONE ABSOLUTELY WAS NOT EXPOSED TO WATER OR ANY LIQUID.Well, turns out that if you talk outside you might get condensation in your phone and that only an EXPERT could detect this...yeah, yeah.
So, I said I wanted to return the replacement phone since I could purchase the same phone NEW on eBay for $64.00.--Surprisingly, I was informed that they could not tell me how to do that--and that I could not GET OUT of their EXCHANGE program and that I had to PAY the outrageous price for the REFURBISHED phone. WHAT A SCAM !!
SO, IN CONCLUSION, YOUR WARRANTY IS NOT WORTH A HILL OF BEANS ! YOU, MY FRIEND HAVE NO CONTROL--ONLY THE "EXPERTS" HAVE A SAY SO IN DETERMINING WHAT LIABILITY WILL BE PLACED ON YOU !!
IT WOULD BE VERY INTERESTING TO KNOW JUST HOW MANY FOLKS OUT THERE HAVE BEEN "BURNED" BY THE WARRANTY THAT CAME WITH THE PURCHASE OF YOUR AT&T PHONE. --
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August 9, 2008
Att contract violation and overcharge
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I'm not paying for something I didn't ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That's the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn't even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT canceled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP's DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn't in my area even though I moved just two blocks away. I called ATT to ask why and they said DSL is available in my area, that i don't have to pay a $100 deposit anymore and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They're charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN'T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
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August 5, 2008
Liars
AT&T Bundel is/was a joke. ($99.00 For all three services) Try $149.00+ every month. What Liars. I have $50.00 in charges & taxes every month WOW Thats a %50 tax or service fee. That what they offered me.
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August 5, 2008
Bundle scams
I sent this as a comment on some elses complaint but though the rest of you might like a fill in on this info as well...
Welcome to the NEW AT&T!!! You see, a lot of customers have or had bundles thru ole reliable Bellsouth that gave them a lot more discounts than anything that is available through the “new” AT&T today and as long as the customer doesn’t change anything on their package or services, they can keep the grandfathered plan. Through Bellsouth, even if a bundle was “accidentally” removed, it could somehow…miraculously be corrected or substituted. NOT ANYMORE BOYS AND GIRLS!!! Now, the minute you change anything, poof…your prior bundle and any of the perks in discounts it offered are GONE…GONE…GONE and cannot be put back. They are trying to get rid of these bundles at warp speed because the new bundles only offer discounts of $5 or less…total, when some of the old ones offered discounts up to $10 per bundle item in some cases.
They are also doing this with most of their old long distance plans that offered awesome per minute rates. They change the bundle…the old long distance plan is no longer available in the new bundle structure and again…the customer gets shafted paying more and there is absolutely no way to correct it. The rep plays stupid…the supervisors apologize profusely but still don’t fix it and AT&T…well, CHA CHING!!!
Don’t get me wrong…Bellsouth wasn’t much better…they were just smaller so they worried just a tiny bit more about their customer service, employees and competition. AT&T is one of the big guns, so…they definitely and 100% absolutely COULD CARE LESS!!!
Oh…and one more thing…please understand something, when you tell AT&T that you’re going to switch companies if they don’t fix the screw up they made, THEY DON’T CARE!! The company that you “switch” to is renting the lines from AT&T, so whether you get the service from AT&T or the “competitor”, AT&T still makes money!! CHA CHING!!
AT&T rants and raves that they were ranted “#1 in customer satisfaction…” blah…blah…blah (where they get these stats…if you can find out…please let me know) and that they pride themselves on serving the customers needs and not their own, then let me ask you…if customer satisfaction is their main concern, then why when you call for JUST customer service, does that poor rep have to shove 10 different products down your throat? Why does a “customer service” rep that your trying to get to help you reduce your bill have ridiculous monthly quotas that they have to meet at 100% or more every month OR ELSE? Good questions…right!!!
Like I’ve said before…any information I give you here can easily be found with just a little research. This is FREE information I’m providing and if it helps anyone in the slightest…your welcome and GOOD LUCK!!!
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