AT&T
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (788) |
|---|
|
Category: Home & Garden
Contact Information
North Carolina, United States
|
AT&T Reviews
|
August 4, 2008
Poor customer service
I added one cell phone to my bundled package of home phone, internet access, satellite TV, and cell phones. When ATT added the extra cell phone, they UN bundled the mobile service and cannot seem to bundle it back again. I was on the phone with ATT for 90 minutes, talked to five people, was transferred again and again, and was finally disconnected. After 90 minutes nobody was on the line to fulfill the promises of "Yes, we can solve this ma'am." This change also disrupted my auto-bill pay, and they suspended my cell phone service.
|
|
|
August 4, 2008
Buyer beware
On July 14, sign up for Elite DSL service from AT&T that was easy right, online no problem. Got my day for activation for the 28th of the same month, still cool. Monday the 28th arrived and connected everything fine, one user play online games, download patches all good. Day after my sons arrived home, we all got online to play online multiplayer games DSL drops unable to recover. Good thing I haven't cancel my cable broadband so we were back online played on. Tried to reconnect dsl unable to. Friday called to cancel, rep 1 sorry sir I don't do Nevada, rep 2 same, rep 3 is probably a problem with your phone line, brand new subdivision I doubt it, cancel I said. About a free month, after what you said no thanks cancel. Well I don't do Nevada again I was transfered. Rep 4 your service been cancel and will receive a credit cool thanks. At&T is playing a bad game with their customer, that is if you want to cancel anything they going to try to irate you and see if your drop the call or just change your mind. I figure I order something and is not working out of the box then I don't need you service. Buyer be aware.
|
|
|
August 3, 2008
selling of internet ads
I am a small business owner who has used AT&T/bellsouth yellow page ads since 1991. About 4 years ago I added an internet ad for one year was disappointed with the response and canceled the internet ad the next year at renewal with no problem. I again tried an internet ad in 2007 and was again disappointed with the response and decided to only renew two of my in column ads for 2008. The sells rep was very insistant about keeping the internet ad and I told him not just once but multible times I do not want the internet ad. He wrote up my contract showing the two incolumn ads and under internet there were two stars. I made an assumption that zeroed out the ad. My new ad and payment starts July 08 and the internet ad was on my bill. I called and told the person at AT&T what had happened. I was deceived by their sell rep into signing for an internet ad I had repeatly told him I did not want. She told me because I signed the contract she could do nothing. I told her he had no intentions of taking off the internet ad and lied to me. She refused to delete the ad from the internet and the charges from my bill. The charge amounts to $98/month. I ask to speak with a manager and she said they had very set rules and they could do nothing for me. I insisted on speaking with a manager and she said she would have someone call me. I was never contacted by a manager. I have only had trouble with my yellow page ad once in the past when they put the wrong address in my ad. I am an excellent customer and have never missed a payment .
|
|
|
July 31, 2008
Interviewers
I just had to get this out it's been bothering me since my interview. I had my interview with AT&T today here in Fresno at the Ramada Inn. I was interviewed by a blond female and a hispanic male, I didn't remeber their name I just remember how I was treated. They were very unprofessional with me. The whole interview the blond was texting someone that they we're trying to tell about the job fair. The guy was asking her to go outside and call him and in between their conversations the gentleman managed to ask me two questions. Two questions and he didn't even take any notes! I felt this was a waist of my and the company time. I stood outside for twenty minutes in the heat and then when I finally get my chance to be interviewed they want to text and talk amongst themselves like I wasn't even there. The male grabbed his phone and started to text then he realized I was siting there so he said thank you for coming. I'm a black unemployed woman trying to get a job and just because I wasn't the same race as them, didn't give them the right to ignore me. I thought this was a fair employment job fair? I was totally ignored. When I was able to speak the blond lady would just interrupt with a question that didn't pertain to the interview, she did'nt ask me not one question. I watched all the others interviewers and they seemed more professional, I was praying that these two wouldn't call me but they did. I'm sure if someone else had interviewed me I would have had a chance to be professionally interviewed. I know this letter will not hurt my chance of getting the job more then that interview did.
Sincerely
Unemployed
|
|
|
July 31, 2008
Credit Scams
Of course...I agree...call ATT so that you can get as much of a runaround as any human being can possibly bare to stand but the best advise is to always...ALWAYS request to speak to a supervisor ON THE SPOT. Make sure you get the full name of anyone you speak to from the moment they get on the line because there are top selling reps that management is fully aware of how they are scamming customers but do nothing about it because they are banking for the company. They will tell you that a supervisor will get back to you within 24-48 hrs but don't take that for an answer because that is what the poor rep on the other end of the line is being told to tell you. Insist to speak to a supervisor...that's why they make the big bucks for sitting around all day!!! Wait on the line till they get you a supervisor and then make sure you get the supervisors name & phone number directly. If they haven't called you back withing 24-48 hrs to tell you they fixed the problem...CALL THEM DIRECTLY UNTIL IT'S FIXED. Also, remember to request your credits back to initial day ATT started the screw up because on many occasion they tell you..."you'll see the credit on your next bill..." but it will just be from the day that you last called because none of these "mistakes" are by accident. The company counts on the fact that although they are going to give you credit for the "mistake" any time frame they don't credit back is $ in their pocket. Remember...if they can keep .01 of due credit to the customer times 1, 000, 000 customers in one month...you do the math...that's $1, 000, 000 times 12 months...$12, 000, 000 a year more for the company just for a "mistake". Add that to all the prorated charges that they won't credit back plus rebates that mysteriously disappear or are no longer valid...boys and girls...we're talking into the hundreds of millions. And what's even sadder is that the elderly clients are the ones being taken most advantage of. Again, any advise I'm giving you here is absolutely free and any of this information can be located by any of you with just a little research. Good Luck!!
|
|
|
July 31, 2008
Lies from AT&T
OMG so I am totally getting the run around from AT&T about my refund status. I just got cellphone service with them on 7/14/08. I choose to get 2 Blackberry Pearls from them. The order total came to $175.18. They told me my phones would be here by 7/17/08. 7/17/07 arrives any I am really excited. The UPS guy calls me to get directions to my house and I tell him. No less than 10 minutes later he calls me back to inform me that AT&T has ordered them to stop shipment on the phones and that I need to call them asap. So I am kinda mad and really confused at this point. Keep in mind I bought and paid for these phones. So I call AT&T and get a rep. They connect me with their fraud department who informs me they had a problem with the address on the account and needed it confirmed that's why they stopped the order. I was like omg, you guys had no right stopping a set of phones that I bought and paid for with my bank account. They tell me they are sorry for it and said I had to order a whole new set of phones and replace the order again. I was like I am not gonna pay for these phones again. They said that's fine, however, then you must wait for these other phones to get back to our warehouse then we will send them back. I was like no way. They said ok sir then you have to order a new set of phones. So I asked them what about my first order? They inform me not to worry, that when the first order got back to their warehouse they would refund my bank account the original $175.18. So i was like ok place another order. So I payed another $175.18 and the order was shipped out. I got them the next day and activate dmy phones and everything looked to be going good. NOT! I get a email Monday saying the first order of phones was received back at the warehouse and that I can expect my refund with 5-7 days. 7 days passed and stil nothing. So i called them back and the told me no it usually takes 8-10 days. So I call them back after the 10th day and they tell me No sir it takes 10-14 days. At this point i am frustrated and demand to speak with a supervisor. They say ok please hold while I go get them. So I hold for like 10 secs and she disconnects me. I was really mad now. I called back and got another guy after like being 15 mins on hold. I demand to speak with his supervisor and he says ok let me go get him. He puts me on hold too and came back on like every 2 minutes to tell me wait a minute sir hes coming in just a sec. After the third time he back back on and put me on hold again he hung up on me. I was some kind of mad now. I call them back this time the persons transfers me to their manager. he acts really stupid and keeps avoiding my question of where in the world is my like $175.00 So i demand to speak with his boss, he tells me he will have to make a referral and he should call me back within the next 1-2 days. I was so mad at this point i decided to file a complaint with the BBB. I really didn't know what else to do at this point. this is the highest level of customer disrespect I have ever seen from a company before. i was with T-mobile and my contract was up with them. I should have stayed with them. AT&T got me with their commercials on the fewest dropped calls. Thats true... but at what price we got to pay for this? I want my money back and to be frank with you I only had them about 20 days and i have 10 more to decide if I will stay with them and get locked in at a 2 year contract. I think when I speak to them next time i tell them either help me and stop hanging up on me or I will cancel my service with you guys right now. What else really can I do at this point? What would you guys recommend?
|
|
|
July 30, 2008
Fraud and scam
Any complaint that you plan on throwing at a huge corporation like AT&T that could care less if you you’ve been a customer for 30 yrs, 3 yrs or 3 days... they could care less and it’s time someone was on the consumers side because the customer is calling for help and the company is making millions of your hard earned money and your lack of knowledge to what rights you actually do have. I’m here to give you 100% free advise. don’t want to make a single penny of this just ask that you have a bit of patience with the reps that take your calls... they’re getting beat up by the customers and all they can do if follow policy plus management is constantly on their butts to make overly inflated quotas. I’m here to help the consumer since I’ve spent so many years seeing he consumer get shafted and everyone up the management line of att is fully aware of it. You need answers... ask me... I worked there over six years and have seen everything. It’s time to take back control and don’t just blindly follow what the big corporate guns tell us. Talk to me and I’ll give you 100% free advise on how to fix it. Good Luck!!
|
|
|
July 25, 2008
Customer service stinks
My phone service and DSL internet through AT&T keep getting disconnected for no reason. This is now the second time it has happened in 2 weeks.
Each time, AT&T told me they would restore my phone service within 24 HOURS. How ridiculous is that? I have no phone service and no one seems to care. I can't call the help line because I have no phone and when I did call from a neighbor's line, they told me to report my claim online - but my DSL won't work either.
I'm paying my bill and I have no dial tone. The turn around time to repair this is unacceptable.
|
|
|
July 22, 2008
Scam charges
I'm so sick and tired of ATT billing and the changes they come up with a day to day bases I'm a valued customer with them and spend at 400.00 a month with various services I'm sick of them treating to turn my D*** services off because i cant pay a bill one month, I'm just going to move my services to another carrier I'm sick of the B********...
|
|
|
July 22, 2008
Bill
AT&T has charged A $12.95 on my bill from OAN services.
We do not know what OAN is. There was nothing on the bill saying what the charges are for. We called AT&T, but did'nt get any satisifaction.
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
