i received my phone bill for june for 308.88. my computer service was in and out several times. i called at least 8 times with varying degrees of success. the first time they came out they said it was my surge protector andthat would cost me 85 dollars, but if iwould add the inside wire protection plan they would cut that in half. instead another 12.50 was added to my bill. then they added another 95.00 service charge for a repair they said had to be done. after this the phone line goes down, they come repair it and all is well. notso fast. the phone line goes down a week later and they come back and decide they have to run a new line from the street to my box. a week later they put it in the ground. iasked what the 95.00 charge was for and they said they did not know but stood by it and would not take it off the bill. my complaint is that before they put the outside line in they did not fix my phone service, therefore those two charges are in error and should be credited back. i pay 100.00+ for my services and you have taken 20% of my wages i am truly disappointed that you speak of us as loyal customers and turn around and screw us like that. there are other options and i will be exploring those. sincerely, bill

We signed up with AT&T for their bundle on my voice and dsl internet & dish network (which i already have) around nov/2007. I made international phone calls on Christmas day (cut-off day was dec 28). When the bill came sometime on the second week of january, my bill was over $500. I had forgotten this stupid trick of enrolling yourself and pay $5/month to avail of the discounted rate. I was charged $3.17/min whereas if i enrolled, the rate dramatically drops to less than 20 cents/min.

I paid that bill and called them to set up international long distance. Meanwhile, i have been calling internationally new year's day and several days after 4th of january when a family member died. Needless to say that i talked for hours. I thought that they would retract my rate since I've shown good faith. We had Vonage for a long time before we switched over to AT&T. Vonage is true to their word. They don't have hidden fees - they charged you for your actual minutes used and you don't have to enroll yourself to avail a discounted rate.

When i received my next bill, it was a whopping $1000.00. I called them immediately, but they said that they couldn't do nothing about it. I asked for the manager and they promised me that a supervisor should call me within the next 24 hours. I even gave them my cell phone number. Nobody called me and then the next bill came and I called them again. This time, they said that it is over 60 days. And on top of that, the representative i talked to had the audacity to ask me to switch my cellphone from VERIZON to AT&T... what nerve!! The final bill that i paid was $1500.00 which really made my wifee cry. With 2 kids in a 1 income household, we are really financially tight. We are no longer with ATT, we switched over to COMCAST and bundled everything now. COMCAST cust service is not the greatest, but i would rather deal with them than being conned (I am sorry, but that is how i feel -- that was so dirty -- and a very, very old ploy --- there are a lot of options nowadays as far as communications is concerned --- I will never ever be a part of ATT for as long as i have another option... and i hope those options would still be available. ATT seems to be slowly trying to monopolize the industry. I dread to see the day when i would run out of options/choices.

And when we signed up, we were made to believe that we are to receive a $50.00 cash back. When we called them to claim it, they said that cash back didn't exist. They are just a bunch of scam artists (BIG TIME).

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

AT&T U-verse personnel make numerous repeated unsolicited sales visits door-to-door after being told in person and by e-mail to cease and desist. Personnel have used deceptive sales tactics to attempt to sell fiber optics TV service. Practice of unsolicited cold calls is denied by ATT Corporate yet continues to occur.

I was offered a free ringtone download. When i entered the pin they sent me, i got a message saying 19.99 was billed to my account. I do not want this service. I didn't ask for this service.