I will never use AT&T again, in fact, I never want to hear their names mentioned in my house. For the past 4 months I have lived with their lies and deceit and now for my patience and loyalty, they have rewarded me with a $2354 phone bill, (my monthly average is always around $160.)
Back in January, we were using a third party dial-up service for our internet. We had 2 lines that were on the AT&T Unlimited Calling Plan. In January we were informed from our third party internet service that as of Feb. 1 we would have to dial to a long-distance number in order to get our dial-up. They went ahead and started using that long-distance number in Jan. and subsequently, we received a letter from AT&T stating that we were in "violation" of the Unlimited Calling Plan. So I called and spoke to woman named Michelle. If by the way, you ever get this Michelle in the AT&T Long Distance Department...RUN! She is a back-stabbing cold, blooded woman who knows not the meaning of Customer Service.
Anyway, I agreed that we were to be finding another source for high speed internet and that we could stop using the long-distance dial-up until the end of the month but after that we would have no choice. We called up AT&T to try to set up for DSL on our internet line and informed them that we needed it by the end of the month. They said no problem, they would have the modem sent out just in time. Guess what...February came and there was no modem. I kept calling and spent hours on the phone with them trying to get the DSL set up and every time I calle, they promised to overnight the modem so that I could get it installed. But the next day...no modem. This went on for 2 more weeks, all the while we are in "violation" of the Unlimited Calling Plan. So finally, we get the modem but we also get a letter from AT&T Stating that this is the 2nd Offense and that the line is no longer eligible for the Unlimited Calling plan. I called back to AT&T and spoked to a woman who was very understanding and said that she was changing the account back to the Unlimited and would make the corrections on the bill. A week later, I received a bill that was quite a bit higher than what it should be so I called into AT&T. I got a not so understanding and not so pleasant woman who told me that because it was a second offense, that when the other woman had changed to account, it went right back. She said that she would have to have a manager call me back.
The next day I did receive a call from another not so freindly person and she called and spoke to Michelle who told her absolutely not, she would not change my account back to the unlimited because she had talked to me and told me not to use it.
I tried calling Michelle personally to speak to her but I kept having to leave messages and she only called me once to leave me a snotty message that she did not care what kind of problems that I had, she was not going to change back the account period and that I needed to get me another long distance plan because as they had it now, there was no plan and I was racking up charges . That was the last I heard of Michell.
I tried contacting the Corporate Offices and they put me in contact with someone else who was useless and simply explained to me that my problem was that AT&T and AT&T Long Distance are two seperate entities and so if I was dealing with AT&T and they told me that it was OK they would take care of it, well they had no right to speak for AT&T long distance and that they would not honor what AT&T told me...WHAT?
Then this woman told me that she would "take care" of my bill to this point if I would call and set up another long distance plan for that line, which I did. Now stupid me, I assumed that by "taking care' of my bill, she was going to honor the unlimited calling plan up to that point since that was what I had been assuming I was under and had never received a call back stating otherwise. I called and the only plan that I could get without being locked into it for a year, and I WAS going to switch companies, was to get .05/min which for what I had now on the one line would not be that much more. Like I said, stupid me. I received my bill this week for the $2, 354 . By taking care of me, she simply went all the way back and figured it by the .05/min and not only did they screw up the line in question, they also took the other, perfectly fine line, the line that my husband works on and talks on ALL day long, and figured it by .05/min.
I called once again to AT&T and was told that the bill was right and that because they are under the same account, they took both lines off the Unlimited Plan and put them together on the .05/min plan. On top of all of this, they charged me $70 for switching plans!!! They so graciously told me that they would give me a credit of some $900 out of "curteousy" to me. Really? They are so sweet to do ME that favor!!!
So the lesson that I learned from all of this...if you are looking to get screwed, go to AT&T. They do a good job of it and then make you out to be the bad guy.

I work from home and the phone is an extremely important part of my business. This weekend I had no phone service.

ATT customer service told me that I should make sure the problem was not my phone. I told the lady I would go buy a new phone as I did not have an extra one. She said I am not telling you to go buy a phone! I said, I understand that. She then recommended I go knock on my neighbour(s) doors and try my phone in their home.

The ATT rep told me if the problem with the line was in my home as opposed to being outside my home I would have to pay them to fix it and for coming.

Someone came today and "fixed" the problem that was outside. I had phone service for approx. 3 hours and then it quit working again. I have spent hours on the phone with ATT over this issue talking to a different service rep each time. ATT sent me 2 confusing emails today. One saying the problem had been fixed and another saying they could not fix the problem because I was not in the home to let them in! What? None of the service reps understood what they emails were about.

For the past 2 weeks I have been on the phone with ATT for hours! Last week the problem was my email quite working completely. Every time they do a "security upgrade" my email is dead and I have to call them (hours) and finally speak to a level 2 tech who can figure out why. This of course is not until after the initial tech has me jump through all kinds of hoops unplugging my modem, turn off my computer, wait 5 minutes etc...

I give up. I switched service providers today. I do not trust ATT anymore. My service has been horrible. I browsed their site and did all sorts of searches to find a way to complain directly to them and there is no customer complaint option.

Goodbye ATT.

It is really pitiful and unfortunate that one of the ex-best telephone companies in the USA has arrived to this point of inefficiency.

My husband and I spent more than 3 [three] hours in the telephone trying to talk to someone who may help us TO TRANSFER our telephone services to a new location. Besides that waste of our time and efforts, when getting to talk to a live person, –after repeated automatic answers-, we have been told that we had to pay for an advance deposit, even that I am a customer for more than 20 years with an excellent record of payment

When we objected that, the operator told us that this was due to a poor credit!! THIS WAS AN INSULT -- AGAIN, INEFFICIENT COMPANY with INEFFICIENT PERSONNEL who ARE NOT TRAINED to LOOK into THE PROPER RECORDS.. –Not only that, but I received an ANONYMOUS-UNDATED letter confirming that Equifax was the informant

As per the above mistreatment and lack of ethics as well as DISREPECT towards us, I AM CANCELLING TELEPHONE LINE 703 370-2569 AS OF APRIL 18, 2008

M.P.Martin-Strader

When we signed up for at&t internet services in august 2007 we were told we would receive a rebate. We filled out form and sent it in, I've called 5 times and have yet to receive it.

I been with Cingular for two years and never had a problem, and this year January 23, 2008 I upgraded our two phones for another 2 year contract. When I upgraded this phones I didn't get the "Internet Service" . last month I called At&t about my bill because I had almost $800.00 bill. We usually have between $90.00 to a $120.00 bill every month for both phones because it's a share plan and which we can only afford it. So, were really both shocked when we got the bill. I spoke to one of the At&t costumer representative right away and asked them what happened. They told me that I used a lot of kilobytes of the Internet. I explained to them and told them as much information as I could so we both understand what happened why I got charged that much. One of the phone that I upgraded was a "SAMSUNG BLACKJACK II". I got the phone because I liked it but I didn't realized that it's very easy access to the Internet by one push of the button and you're there. So, by accident I didn't realized that I was or I could be in the Internet for how long. After couple of day, at&t called me while I'm at worked. They told me that they will gave me a credit but only half of the charges. I wasn't happy with it so I told them I 'll call them back when I get home. But, my wife called them back and spoke to one of the supervisor, and they said "That we will be charged half of the bill because your husband agree with it already. When I got home on that day from work. I told my wife forget about it. I'm tired and I can't be bother to argue with them again, we will pay half of the charges. But, we called them back and asked them to make sure to block the Internet. And they said they will.

This Month of March, we got our bill and we saw another "Internet" charges for $59.00. I called them and asked for a credit but they never gave it. Right away I cancel my contract with AT&T . I'd rather pay $350.00 for cancellation for both phones than be with them for almost 2 years. That"s how I'm upset with this situation.

My complain is that why they should not block the Internet automatically if the costumer sign up a contract without an Internet service?. Or, because they charged to much of Internet it should not be that easy to access by one push of a button without even asking . For instance, when you access Movietv in your cell phone, they usually warned you that you will be charged for it then asked you if you want to proceed "yes or no". And they should not sell this kind of PDA phones to costumer without Internet service.