To anyone who has a choice of telephone company, please... DO NOT use AT&T. All that a person needs is your social security number to get a telephone through you. A family member took my social security and got a phone and did not pay the bill. I was 13 at the time and had no clue. I figured, getting a telephone would be harder than getting a cell phone. NO, they don't need proof of who you are. Ask AT&T. They just need "your" social security number. If that isn't fair I don't know what is. They will not delete the charge off my credit report. I will pay it, but I will NEVER have another AT&T ANYTHING... Cell phone... anything. I work for a business, and for our bundled DSL and telephone... they are charging $22.95 extra for the service. Hopefully I can talk them out of AT&T and get charter or something... ANYTHING. Dial up, I don't care. Anything but AT&T.


Much hate to AT&T,
Beth.

My mother is a senior citizen and does not live with me. I do, however, pay her phone bills and have them sent directly to me. Every year she needs to fill out a form that results in a discount for her. This year she had filled out the form incorrectly and by the time I rec'd it back from her via mail, I only had 2 days for the deadline to get this form to AT&T. At this time I was home recovering from surgery so I called AT&T asking for an extension on the deadline. After being on the phone for over an hour with a representative answering all of the questions they have on file, the rep. assured me he was sending out the new form that day. This was in August/September '07. Well, as of today, 12/22/07, 4 phone calls later, 1 bill later and 3 emails later, I still do not have this form.

What I wasn't told on the very first call is that they were going to charge me a one time fee for a new line set up. This is not a new line and I have stated I would not pay the add'l fee. They then insulted me by saying if you can't afford it we can arrange a payment plan. I have been promised this form 4 times after being on the phone over an hour at work each time. Now, I am being advised if I do not pay the fee I will be turned over to collections and liable for their fees as well.

I did ask them how it's possible that the bills can find my mailbox but this form cannot. I did ask them to waive this fee and they said they cannot. I did ask them why am I being charged a new line fee when this line has been in effect for over 10 yrs. What if I don't want the discount anymore? How does that constitute a new line charge?

I keep getting the same mechanical, robotic answer, that the form has been mailed and that I will be turned over to collections.

AT&T is the worst company out there and now they are Verizon so that's just as bad. The customer service is nothing short of horrible and disgusting. They outsource to other countries (admittedly by them via email) and these people have no idea how to handle any situation that arises. The ping ponging between supervisors is ridiculous.

Not one person knows what to say unless they read it from a script.

Since I moved and started new phone and internet services, I have been billed incorrectly every single month from AT&T. They incorrectly added someone else's account to my bill, and every month, my husband and I make multiple phone calls, waste lots of time on hold and being transferred to the appropriate people, to be told that the issue has been resolved. The account reps give us our "correct" bill total and we pay. The next month, the bill has not been corrected, so we end up with a past due amount for someone else's services (whose name is actually appearing on our bill!), a threatening notice about disconnection of service and bill collection agencies, and a new total that also includes this person's services for the current month. Every time we receive a bill, we call again, with the names of the account reps we've talked to in the past, and all of our "confirmation codes" that were supposed to re-assure us that this issue was taken care of. And every month, we call several times, spend lots of time on hold, and are told that "everything has been taken care of", when clearly, since each bill is still incorrect, it is not. My husband and I moved to this address almost 9 months ago and they still have not corrected their own billing mistake.

Well i upgraded my internet service to AT&T High speed internet in May and with it i got a new router for 79.99. They told me it would have a mail in rebate for $49.99. I sent it in a day after i got my router and waited for 3months till my first call. They told me to wait an additional 4-6 weeks until i received my rebate. I waited then called them once more and they told me they would ESCALATE it to their supervisor. I called again 6 weeks later and they said there were some problems with the system and i would receive my check in 10-12 weeks. I waited and called again and they said they didnt know what was going on and they would ESCALATE it to their supervisor.I waited about 6 more weeks and called back and they said they didnt know why it still had not been mailed and they would immediately ESCALATE this to their supervisor. I told her to tell her supervisor to please give me a call and she said she would and even gave me a case number. So in conclusion, its been 8 months and still no 49.99 rebate form me.

My complaint is just like all the other complaints -Avoid AT&T at all costs - they are b*****ds!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11