My daughter obtained a Palm Centro phone with an updated contract I signed (5-phone family plan) in June 08, just as AT&T was taking over Cellular One. I had received good service thru Cell One, & their family plans were a bit cheaper than other companies. I was in the store for 2 1/2 hours, patiently waiting while the beleagered staff tried to navigate the impossible computer system changes. Then, some guy from the home office took credit for the 5-phone sign-up, leaving the local sales people with zero credit for their time...
The phone was problematic from the start...much as I read other Palm Centros have been.

At month 11, my daughter decided to take matters into her own hands and call the company about her phone. She was instructed to mail the phone back & a new one would be issued. She had a new phone before I even knew what happened. Shortly thereafter, Julie's old phone arrived...with an arrow sticker pointing to a tiny crack in the plastic housing on the corner. It came with a bill for $250, citing "abuse". Due to the exhorbitant fee, I returned the replacement phone asap via UPS & requested that the company not charge me. I then purchased a new phone for her for about $100 online.

Two weeks later, while on vacation, our phones stopped operating properly. I called AT&T & was told that I must pay the $250 charge for the Palm Centro to keep my service intact. I explained the return of the replacement phone, & the gentleman on the line advised me that it takes 2-3 weeks after the warehouse receipt of the phone to have it credited to the bill. I had sent the phone 7/10, it arrived 7/14, this was about 7/28. I agreed to pay by phone with the understanding that I would then have a credit by the next bill (my bill averages $220).

Long story short, I have never received a credit, have emailed several times, spoken by phone several times, and have been told that: 1. They do not charge for the replacement phone, they charge for the damage to the original phone (which would never have been returned to the company...it was my property). 2. Although I never authorized the sending of the replacement phone, my daughter had enough of my information to make the transaction on her own (she never signed a contract or had her name on anything). I inquired whether it would have mattered if she were an 8-year-old(?) 3. The company now denies that the replacement phone was ever received at the warehouse (thank goodness for UPS Tracking).

Do yourself a favor...DO NOT SIGN UP FOR AT&T CELL SERVICE.