Wife spent 2 hours speaking to at least 3 different persons, with great difficulty understanding them. Her Apple computer has a wireless router thast connects with my 2 Wire Gateway, 2701HG-B AT&T Modem. For some reason it lost its connection, she was told that her Apple Airport router would have to be hard wired to my Modem. She was sent to Sales and they told her that she would have to buy a $15 a month tech service policy# A1525235, so she could get help. She was desperate and agreed. After she spent nearly 2 hours talking to different persons, I tried to talk to one of the techs and could barely understand him. I tried to explain that her router had never been hard wired to my Modem and I just thaought it was a password problem. Her cell phone was going dead so we asked that we be called on our AT&T land line. Before we were called back, I noticed her computer was requesting a password to connect to my modem. She typed in the number and everything was fine. She spent 2 hours with your people and the only solution they could come up with was 100' of cable running through our home to reach my office, which is on the second floor 45' away. When she told the sales department that we had saved our own problem, with no help from tech service personnel, she was told that she would be required to pay for the full service or pay a $120 cancellation fee.
We have had our phone service, with that same number, at this address since 1986. We have had several lines and presenly have 2 lines, DSL, and AT&T Cell service. If we are required to pay $120 fort tech service that, not only could we not understand the tech, but had no resolution to our problem, I will definately change all my service to Cox Cable, whether it costs me more or not. We have had many problems with our DSL over the past few years and 95% of it was caused by AT&T cable problems. We have always been patient and understanding during those problems, but I will not be screwed by some commission sales person, for a service provided by persons I cannot communicate with.

L.E. "Ed" Barstow