Since 9:00am I have been trying to contact the Technical Support Team for the AT&T U-Verse High Speed Internet. I have to set up a NON att.net email address on my Microsoft Outlook and in order for me to be able to send out emails, I needed the correct smtp and ssl port numbers for it to work. I have a Networking degree and software troubleshooting is my STRENGTH!! By 4:30pm I had been given incorrect information on how to set up the Outlook, I was transferred, hung up on, and even told that only a "special" online tech support team could help me but of course for a hefty fee. I explained over and over that all I needed was the basic information on what is required to approve outbound emails on their internet service for outlook. After paying their "promotional" fee of 49.00 and allowing a technical person to take over my laptop and "fix" the problem - I sat here watching this tech person make mistake after mistake when setting it up. Finally (I guess she got to the right chapter on her manual) she was able to see that all I needed to do was add my non-att.net email to my att.net email and verify it's a valid email. VUALA! It works. It cost me HOURS, aggravation, AND 49.00 to have some idiot just add my information to their email. Why couldn't they just SAY that?!!?!? I am not a moron, I could have done that in 2 seconds and would have been able to work from home like I planned instead of wasting an entire work day dealing with idiots. THEN she has the audacity to ask if I would like to sign up to their 15.00/ month tech help and get this "great service" anytime I have a technical problem. If it wasn't for the fact that my husband loves the cable they provide and the internet itself is fast and easy ... I would have canceled my account at that moment and went with another provider. I don't think it's right for them to block their portals where you are then required to have them unblocked or get the right portal numbers to use and then keep out the part of needing to add the email to their account in order to verify it. It's just simply a SCAM and a way to make money off of the people that are not computer savvy and a slap in the face to those who are. The best thing is that there is not 1 place on their site or via phone where you can complain about the crappy service or their way of scamming you out of 49.00!! (mind you, that amount was a special given to me for being irate - the original fee is 145.00).