I contacted AT&T for their UVerse package for my home in April 2011. I was quoted I'd receive the U450 & 12mg Internet for 97.95 per month. That package would have allowed me access to all the movie channels and very high speed Internet. They were to set up 3 tvs, no contract, they waived my activation fees due to poor customer service experiences that I had as well. I was also told I would get a 250 cash back bonus within 4-6wks. By the end of April I received a bill that was completely inaccurate for much more than we agreed on. The rep I spoke with originally even contacted me 4/27 and promised to contact me 4/29. Finally I spoke to a rep on May 16 that agreed AT&T made an error and promised I would get the u450 and 6meg of Internet for 6months and after my bill will go up to 102.95. She gave me her rep I'd number and promised the changes would occur. On July 14, 2011 my service for cable channels was disconnected again! I spoke to a manager 7/18 in the retention dept that they cannot honor that price. I asked to review the recorded conversation and she refused. I only want what I was promised on all the separate occasions by the company and they clearly did the bait and switch on me! I highly suggest another company to do business with! My matter continues,

We have had AT&T u verse for approxamitely two months. What a disaster, the reception is terrible the tv is constantly freezing and the voices do not coincide with the movements of the mouths. It is waste of money. Obviously we will be changing back to our old cable, its worth the extra money we thought we would have been saving switching to AT&T.

i moved to virginia on may 2008 i returned all the equipment to UPS but AT&T said they never received this equipment, they send me to this collection agency and i paid, i didn't have choice but a month ago i got this letter from another collection agency telling me i have to pay $124 to AT&T because i didn't pay for services and if i don't pay they gonna mess up my credit, what can i do?? some one can help??? i wish some one can do something with this people. and also when i try to call AT&T they send me person by person, telling the same story over and over again, and there's noo supervisor to talk to with...