I had a total AT&T U-verse (Internet, Phone, TV)outage at my house, that lasted for 32 hours. within the 32 hour outage I watched 2 AT&T trucks go to my neighbors house and connect them, while my home was in a total black out. The root cause of my issue was that an AT&T technician cut the U-verse signal cable at the cross connect box going to my house. My wife who works from home 100% of the time has lost her job and paycheck due to she was unable to finish her project that was to be completed on these 2 days of the outage. AT&T has only said sorry and we received $10 off our bill for the month due to the outage. I have contact Manager at the Office of the President and they have ignored my calls, my case was actually passed to someone that was on vacation, so we had to wait a week and a half to get an explanation from AT&T about the outage, when i was told 24 to 48 hours for a reply. and it seems that no one knows who goes into those boxes and does what, but it has to be an AT&T technician, because they are the ones that have the key to the box. I am currently writing a letter to AT&T, and including the letter of the outage, and a mail that my wife received from her company.

Three weeks ago, I called At&T U-verse to move my service from my apartment to my new house. An installation date of June 30th was set up and I was told they would be here between 1-3 in the afternoon. By five in the afternoon they had not shown up and I called the customer service number. Two hours later, I was still on hold. I was finally told that there was anb internal error on their end that had cause a problem with my order and that I would receive a call the next morning with an update. The next morning, no call, so I called them back that afternoon. After another hour and a half on the phone, they still had not made any headway other than to "escalate" my order. I was told, again, that they woujld call me the next day with an update. Nothing. I gave it a rest over the Fourth of July weekend and called them again on Tuesday and spent another two hours on the phone to be told that they are working on it and someone would call me the next day. Wednesday? You got it... no call. I have spent a total of 7 and a half hours on the phone just trying to move my existing service to my new home. I am at my wits end. Any suggestions?

On 5/2/2011, ATT-U-verse took out $676.00 out of my checking account. I'm told that when I signed up for their service 2 years ago, I gave AT&T the authorization to take funds out of my account anytime they wanted if I did not return their equipment. On 5/3/2011, I call their billing department asking why the amount was taken out of my account. After 25 min on hold, I talked to a Mrs. Souircs about the issue. She told me I am being charged this amount due to not returning their internet equipment. I had explained to her that I called and talk to a reprehensive on April 20th. I explained that I moved out of state and I will return the equipment as quick as possible. The reprehensive gave me my disconnect number and told me where I can take the equipment. Mrs. Souirc rudely responded by stating that I had enough time to return the equipment and even if I return the equipment today, I would get my money back. Moreover the reprehensive was chewing gum while she was talking to me. It made it harder for me to understand her and made me very upset. I asked if I could talk with another person. She said that she was the only one that I could talk with. After I continually requested to talk with another person, she took my name and number and told me someone would call me back. I returned the equipment today, and I desperately want and need my money back in my account. I am not working and have 2 daughters to support. I can't believe this company can take money out of my account without my verbal authorization and with out any notification. Please help 704-421-4418.

My first initial introduction to AT&t U-verse has been more than I ever thought possible from a large company with a reputation for hiring people with extensive background checks. I had a technician come into my home representing at&t and their services only to have him spend the entire day in my home and go through all of my closets and drawers and help himself to anything and everything he could hide as he walked out of our door each time as well as drinking our coke's and smiling in our faces as he was robbing us blind. A warning to you, all the criminals have more rights than we do and so far I am told that this technician is still allowed into other people's homes based on the fact that he is denying the theft. If a man is going to steal I would think the lying comes pretty easy. My concern is for all of you out there as we let these people into our homes thinking the companies that hire them has done their job in checking them out. I am not sure why At&t doesn't take a complaint of theft important enough to fire this guy after all doesn't he represent their company and what do I have to gain for filing a complaint besides losing all my valuables and time trying to recover them. If I were in charge of a large company such as AT&t a complaint alone of this kind would raise a flag of possible more liability.

I signed up for AT&T's U-verse TV in August, 2010. I have home phone, Internet, wireless service and U- Veerse. I was told at the time that if I bundled all of these to one account which is 107180739 that I would get a $300.00 rebate. after 7 months, I finally have my bundlle, but no $300.00. after numerouse calls to gosh who knows at AT&T, no answer. Please assist me in getting what I was promised.
The product is great. Their word is questionable. Thanks

Ed Swanson