We had decided to upgrade to AT&T U-Verse and ended up having a very bad experience.

Two weeks later they realized that they could not get the U-Verse to work at our house, but they had no idea why. Finally, today we got our DSL back.

Needless to say I am positive that we will be transferring over to Comcast. AT&T is a joke!!

The AT & T U-Verse marketing personnel stated that the transition from DirecTV and AT & T home phone service and internet would be "seamless". While the television and home phone service transition has been nearly "seamless", the internet transition, specifically e mail has been a nightmare. We immediately experienced e mail problems, such as duplicate downloading of messages and persistent error messages when attempting to reply to e mail messages. When we called AT & T U-Verse customer service we were told that they do not provide technical support for user using the Microsoft Outlook e mail program. Of course, the marketing personnel never mentioned that the only way the customer can receive e mail technical assistance from AT & T U-Verse is to use the limited functionality AT & T internet web e mail portal. The AT & T internet web e mail portal is lousy, with little of the editing, copy and paste, graphics and other capabilities common to users of the widely accepted Microsoft Outlook e mail program. AT & T U-Verse technical support is more than happy to transfer the customer to a fee-based Advanced Technical Support Unit that will--for a fee--help the user sort out the Outlook compatabiliy issues. So, these creeps sell the customer a product that interferes with a perfectly functioning Outlook e mail program, and then want the customer to pay a fee to receive the help necessary to eliminate whatever compatibility issue they created. AT & T U-Verse should be prosecuted for fraud and deceptive business practices, for failing to make crystal clear to the potential customer that AT & T U-Verse will NOT support Microsoft Outlook or any other 3rd party e mail software. Had they done so in my case, I would never have purchased the service.

We had U-Verse installed a year ago. Had problems right from the start with phone, internet and TV. They have been to our home nine times and we have had to call them at least 20. The system randomly kicks computers off the system. Customer Service says it is the Gateway (has been changed 5 times). On site techs say it's the main box down the street. Last time we called service we were on the phone 5 and 1/2 hours, they managed to knock every wireless device off the system before they would put an actual tech on the phone. Have been calling and asking to talk to a supervisor for TWO months, they say they have to take a report and someone will get back to me. NO ONE EVER HAS. They only thing we have gotten from AT&T is a 60% increase in our bill. They are the worst.

U-Verse Account number: 107352764

To Whom It May Concern:

I am an AT&T wireless iphone user, but never use AT&T other service before and I wanted to give AT&T internet a try. In the month of August, AT&T had DSL elite promotion for $20 a month, which I called to sign up at August 11th. However, AT&T representative told me my home address no longer offer DSL service. Instead, she promise $250 gift card for sign up the U-Verse internet service and $100 rebate for Modem. I believe what she said and agree to sign up without hesitation.

Initially, AT&T missed appointment schedule at August 27th for no explanation. I took off & loss a day's pay to wait for the technician who never appear. Finally, after persistent calls to AT&T during night, they finally sent someone and got it installed at August 28th.

Late September, I Received the first bill and found out the monthly price is higher than expected. Called AT&T U-Verse customer service immediately and was told they can not honor the $250 gift card promotion which was promised earlier. Instead, I was instructed to close the account, return the modem and ignore the bill I received since I am qualified for full refund. I followed the instruction and returned the modem, then totally put whole thing behind me.

But starting from December, I start to get credit collection agency call for owning AT&T money ~$180. I was very angry and called AT&T at Dec 14th. I talk with representative, followed by Manager (melinie). They agreed to remove $100 modem charge only, because I indeed sent it back by USPS. But they insist on the rest $80 since they do not have any record in their system that I am qualified for either gift card promotion or full refund. I nicely asked them to go over the recording of each conversation, and they will find the proof that I am the victims in both cases. "AT&T is large corporations and representatives do make mistakes, which we are not responsible", I was told. Now, I have no choice but escalate the issue. Hope it will get addressed by professional manner.

In summary:

1. AT&T either does not train the representatives sufficiently or they are instructed to mislead customers.

2. I get in-consistent information from every representative. The first person use $250 gift card promotion to sign me up on U-verse internet; the second person does not honor the offer but agree to cancel the service and give me full refund; The last person, Melinie, does not honor both offers, and insist I pay for AT&T's mistake.

3. AT&T miss initial installation date for no any single reason or call. I lost 1 days pay for nothing.

4. What I get is time and aggravation spent talking to representatives to address the issue.

5. Finally, I still receive morning and/or night call from Credit collection agency every day.

Switched from local cable service to ATT Uverse 2 months ago to save a few $. It has been nothing but trouble. System crashed on the 2nd day, 2 days to repair, worked on and off for a couple of weeks then crashed again, no T.V. for 2 days again. Crashed again this past weekend and still does not work. Customer service can not tell me when or if it will be fixed. Internet also not functioning properly, can't access certian programs as before. Spoke to a manager last night, very rude and could not provide any answers. Very POOR customer service!!!