At&t is going on a campaign to promote their U-ver with rebate offers that are eye popping. All of them are false. I signed up for 2 different locations, and my rewards was truncated by half, from $350 to $150, and $200 to $100. This is a scam, even after calling them multiple times, and wasting hours of time, they are determined not to give those promised rewards. These people are trained to make you feel stupid. They're losing me as customers, and I'm sure a lot of other people. It's ashamed, I've been their customer for a long time, even when they're still called SBC.

I have had Uverse for a month. It was fine until something went wrong then it took them three days to get a service man out. The only good thing is that the tech gave me his card so that next time I can contact him directly. Also the quality of the Uverse voice is not very good and it does not work with many fax machines. So keep that in mind in making your decision.

This is going to sound unreal -- but, it's true. Our TV has been "pausing" on a regular basis any time of day for different lengths of time. Tech Support first told us it was because of bad weather in Texas (hurricane in Houston) which we live in Fort Worth. Then Tech Support Tier 2, first guy, said there was a break in the line that he can see when running his test and sent out a repair guy. Repair guy comes and crawls around for awhile and rolls his eyes about Tech guy I spoke with and leaves. Same thing happens, call AGAIN. Guy 2 in Tech Tier 2 tells me to go hold down all the buttons they want you to hold down. I refuse and tell him we've done it a million and one times and it doesn't work. He says that if I don't it's going to spread some cancer through the TV and we're going to keep having a problem. Again, I tell him we've done it so many times that I could probably give a class on it and that maybe holding all the buttons is spreading the cancer instead of curing it because our problems with their service just keep getting worse. He gets snotty and tells me that maybe I should watch channel 411. I'm like, "Your guys can't fix my problem, but I can just by watching 411. That sounds like you don't believe in the company you are working for very much." I tell him I want to speak to someone higher up. He asks who? I ask him if there's a Tier 3, he says no. I tell him then I don't know who to talk to but just give me someone above everyone that I've spoken to already and he again asks who I want to speak to. I am really wondering if the guy is for real, and get this -- his name was Larry. Wasn't that the name of the guy in that Cable Guy movie? I'm not kidding either so that kind of made me chuckle to myself because I had to have been talking to the true original! Phone goes dead -- maybe because I was on hold for 45 mins. before I even started talking to this guy. I take it as a sign from above because I'm sweating because I feel like they think I'm some lazy, lonely housewife that just calls Tech Support for the pleasure of their company. I decide to call back later because the house looked like a tornado went through it (3 kids, 2 dogs, hamsters, and so forth) so had to prioritize. So finally after being on hold, no joke, for probably about 25 mins. again I talk to someone in Tier 2. Tell him what both guy 1 and guy 2 said. He sees the same break guy 1 sees and says that he will call dispatch directly and get them to send an experienced tech out this time. Experienced??? We get a visit from the first guy's mental twin. This one decided that stripping something from the connectors would fix it and he also replaced the gateway which is apparently a cure-all. I sit and tell him that 2 guys in Tier 2 of tech support saw a break in the line and he needs to look outside. Yet another roll of the eyes. So now here we are again today calling because none of that worked -- huge surprise! My husband took over because I'm done. So they see the break in the line AGAIN and someone is going to be out between 2 and 4. At 5 I decide to call dispatch directly and see if they are just scared to come or what???? Well, she sees the ticket just sitting there and says she'll get someone out. I stop her and tell her we don't want just "someone" -- we are supposed to be getting experienced techs. Joke's on me -- she says they are just dispatch and don't have any idea who is what. I proceed to tell her my story of Tech 1, Tier 2, and so on and she tells me that hers does the same and that's why she doesn't watch TV. Seriously? I mean, really, someone who works for them really is saying this to me?? Why am I doing this? Am I just insane? It's not like we're TV junkies, but we would kind of like to watch an entire program sometimes and not miss 5 to 10 minutes of it. So I think she thought I might have a nervous breakdown while she was on the line with me. The guilt would probably drive her over the edge? (Hee hee) So she tells me that she'll send me to someone who can give me a discount for all my troubles. Been there, done that with a whopping $20 off my bill for the next 6 months. I've spent more in cell phone time calling them than that so that's not really a huge incentive to keep the service. So I'm sitting here waiting for Service Repair guy 3 to come. He'll be the third in less than a week. The third time will either be the charm or it will be the third strike.

On Agust 15th I canceled my U-verse service and was told that I would be recieving a box to return the equiptment. The representaive also stated that I was overcharged on my bill for internet after I explained to her that, "I was told by an att rep that they were doing upgrades in the area and that I needed to be upgrated to U-verse." I asked if my internet fee was going to go up and she replied "NO that it will stay the same" that they were just upgrading the entire area. Everything else will remain the same.Than she offerd the TV service for free for sixthy days which I canceled way before the deadlin. I expalined to the phone rep that I was being charge 40.00 instead of the 19.99 I was originally paying. She put me on hold and she checked many times with management and she iformed me finally that as she looked at my bill I was to disregard my bill because I was overcharged and that she will issue me a full credit of the intire bill when they recieved the equiptment. Well I still haven't recieved the box and I have spokent to 5 differnt people including a manager that also missinformed me about my current interet charge that I would be recieving. The Last person I spoke with told me that I missunderstood everything that was expalained to me, but never said that she was sorry that I was misinformed. Even the manager missinformed me about what rate I would be able to recive. This manager informed me that she will be giving me a thirthy dollar credit and my internet U-verse will be 20.00 dollars. I asked her what are you going to do with the bill that your rep told me to disregard? She said you can do what ever you want to with it, I will still give you a thirty dollar credit regardless. I explained that she wasn't being specific. She said you can pay it or not if you want to. Rediculous!.And ofcourse all the information we dicussed about the credits to my account and the quoted rate change were not documented so when I called for the fifth time The represantive had no clue of what I was talking about. I am very frustrated and I still haven't recieved that stupind box. The rep did give me a $25.00 credit finally after being on the phone with her explaining over and over for two hours about all the misleading conversation that I had with all the customer service reps! But I still am not able to get the rate that the manager told me I would be reduced to. So I'm still not happy!

I am currently waiting for a call from another manager, which I have a feeling nothing will be resolved.

This past Saturday I went to my local AT&T wireless store to sign up for the U-Verse service at my home address. I had recently opened another line on my wireless account and had learned a bit more about the service. I proceeded to sign up, at the end of the process I was informed that the system was being "buggy" and that someone would contact me the following day with my order details. However, later this same night I received an e-mail from U-verse with my order details/confirmation and installation date/time. Being ever vigilant, I contacted the number located within the e-mail to confirm this information. The information (order details, installation date/time) was confirmed. Sunday I contacted U-verse to confirm again (because I wanted to cancel my cable service as my new bill would start on the 9th) and again my appointment date/time was confirmed. Monday I requested the few hours off from work (unpaid unfortunately) to be at home for the installation of my U-verse service. However, Monday night I receive a phone call from the store in which I originally signed up for the U-verse service and was told that I should cancel my appointment as it is now showing that I owe a 450.00 deposit for Uverse service. Shocked, I asked her to explain to me why all of a sudden now I owe a deposit for an AT&T service (I have been with AT&T wireless for several years, with multiple lines of service). However, she could not explain this to me. She went further to tell me that I should cancel the installation because if they came to install my service, they would then turn said service off the following day and demand 450.00 deposit from me. I was never told by the store (until monday night), or by any of the THREE "customer service agents" I spoke with via telephone that my account showed that I owed a deposit. This is very deceptive practices by all parts imo. I will be canceling ALL service with AT&T. If you feel you can deceive a long-term, paying customer in this way, I don't feel as if you deserve my business.