AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would also get a phone.

Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.

They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.

The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.

It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.

So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.

The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.

I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.

So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.

Ads misleading. AT&T's tech staff and supervisor admit they cannot give me the service that neighbor 6 blocks away might get. Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. DVR does not function as promised as a result. I did NOT have that problem with Comcast. Nothing in TV ads or online literature indicates that these problems are a possibility. My E-mail is not working correctly right now (can send OK but cannot receive consistently in MS Outlook. Already tried self-support tool to fix, after total of 7 hours on telephone with “Tier 2.” Tier 2 and mgmt. "escalation" not satisfactory. Was told this morning by both “Jay” at Tier 2 support and “Chris” on management escalation team that they “cannot guarantee consistent service” due to my distance from some sort of central hub, using terms like “loop length.” Tech says that because of my “2700-ft. distance” from some sort of base station, that my “profile” will not let me watch HD on two sets at a time. Actually, I cannot even watch 1 HD program and record another.

Will file complaint with TN Pub. Serv. Commission and local TV consumer channel (news release from AT&T on WMC-TV Memphis news program made me aware U-verse "available in my area.") If all services are not available to all consumers, then ads violate truth in advertising laws, and should be referred to state consumer advocates and FCC. This has been a truly horrible consumer experience, and I intend to do whatever I need to do to let other consumers in my area – and my friends in Nashville and other AT&T areas who are considering U-Verse – how poorly this has gone and how much stress it has caused in my household.
· Errors in placing initial order, due to vague Website info and failure of initial CSP to properly input order
· Totally unacceptable issues in migrating E-mail accounts – total of approx. 6 –7 hrs. on phone including Tier 2 trying to resolve. I make my entire living from a home-based business that requires my E-mail service be reliable. I already have the concern that I may have missed business e-mail in the last 3 days that may cost me hundreds of dollars.
· VOIP was not installed and next install date was not until 11/11. Lots of overly technical jargon and push-back from installer that if I was willing to have my home phone number changed it could happen now, but they could not port number till 11/11. Curiously enough when I escalated situation 9/17/09 was able to get date moved to next Tues. 9/22. That's now been moved to 9/23!
· U-Verse Website wasn’t able to neither “verify appointment status” nor show me any billing information. I had to go back to call center, navigate an undue number of menus just to get a live agent who could assist. I didn’t finally get anyone to address my global issues with the whole experience until I was provided with 866-915-6188. Local tech here again 9/17/09 and told me: had you called me locally, I could have gotten U300 active today.” I did try to call him – his cell # says, “Person you are calling has a voicemail box that hasn’t yet been set up.
· Lots of “finger pointing” from various CSR’s along the way blaming issues on the last person with AT&T I had spoken too. Tier 2 Mgmt. Escalation as recently as this morning actually blamed issues on my in-home tech!
· AT&T makes it almost impossible to escalate a situation to a real person with some authority to assist. I did not get anyone at all who was an actual consumer relation’s specialist vs. “billing” or “tech support” who could actually help, offer any financial concessions, etc. till 9/17/09.
I am truly shocked and disappointed in the quality of this experience with AT&T. I have been a telephone customer of BellSouth/AT&T in New Orleans and Memphis since 1973; they have had my Internet service since 2001 and DSL service since 2003. I chose U-Verse based on excellent reliability – for years – with the aforementioned services. I have had more problems in the last 3 days than I have had with any AT&T services – including Internet – in over 30 years. The only satisfactory resolution for me: give me no less service quality than any other consumer. Do not make technical excuses, because if it is true that you cannot provide what I signed up for, you have my solemn written promise that I will file complaints with every consumer agency from the city/state level to the FCC, and contact every TV consumer advocate reporter in Memphis, in the interest of letting potential U-Verse customers in Memphis know what I have gone through. No excuses. Just fix.

I signed up for AT&T U-Verse service - internet and TV only. I asked the sales person if it worked with TiVo and they said YES. Come to find out it says in their manual - not compatible with TiVo ( in black & white). I didn't find this out until the technician had spent 7 hours at my house setting up everything. In addition, they never asked me if i had a 3-prong plug in the room with the computer, so they had to put their Internet box in with the TV in my bedroom. Then he found out that my computer didn't have a wireless connector, so when he left I had not internet! I also had not TiVo or DVD as he had bypassed them with the cable connection and went straight into the TV. I had a cable connection upstairs, so he cut the cable and was going to use it for his connection only to determine that the cable was old and he had to run his own cable. When he left everything was a mess except TV. So I called the next day and requested that they cancel the service and send someone over to put my system back the way it had been and was told that they don't put anything "back"!!! I was furious. I told my two sons who work in the computer business and they were angry also. One of them told me that he had tried U-Verse and had it removed because it didn't work with TiVo. I should have checked with first. After hours and hours on the phone, they finally sent someone out to restore my DSL, which they were going to charge me $250. but my son told them no way. They disconnected one of my extension phone lines and the DSL guy could not restore it and told me I ould have to have a phone guy come over to do it (for a price). It never has been reconnected. I got so tired of spending hours on the phone to haggle with someone. They did give me $5.00 a month discount for a year on my DSL service since I had been without servie for a week.

One piece of info I gleaned from a longtime phone rep who inadvertantly answered one of my calls was that the sales people are contractors and not employees of AT&T. So she said she was reporting the misinformation I had gotten about the TiVo because they were about to renegotiate their contract.

I learned my lesson the hard way. Check into things further but a friend of mine had really quizzed the sales rep of AT& T about TiVo because she wanted to make sure U-Verse would work with it ok. Needless to say, I called her fright away and told her my problems and so she wouldn't let them install it at her house.

Similar to other complaints here. I was presented with a $200 cash back offer for ordering U200 service or higher and $50 for ordering on-line. So far, I've only received a check for $100.00 and been told by several AT&T customer support reps that's all I'm qualified for since they don't see my order being online, etc..

Is AT&T running a rebate scam?? Is there a lawyer reading these posts? There seemed to be a lot of folks having the same problem.

AT&T mailed be an offer for "$200 Cash Back when ordering new U-Verse TV U-200 or higher on line. I placed the order, the service was installed However when I went to the AT&T cash back reward center I was told I only qualified for a $50 reward. I called the reward center and was advised that I was only getting a $50 reward and the a monthly credit on my Internet service (a credit that I was already receiving before ordering U-Verse). I still have the original solicitation and it plainly states "Order online & get $200 CASH BACK" absolutly no mention of $50 cash back and a bill credit. BEWARE WHEN RESPONDING TO AT&T CASH BACK OFFERS, THEY ARE MISLEADING.