On May 21 or 22 I spent a LONG time with one of your female employees trying to figure out why I only have snow on my TV screen. I have a DVR and 2 slave units on remote TV sets. The main set is fine, the second set in the living room was the problem and the third set in a rec room is fine. After a series of diagnostic checks she finally told me that the DVR slave unit was malfunctioning so she would set up an appointment for a technician to come and replace it. The appointment was set for from 12 noon until 4pm on May 23.

When it got to be 4:20 I called ATT and, after the usual series of redundant questions, I was referred to a male technician who said he could fix my problem. Guess I need to apologize for my irate conversations because I have found that, at my age, there is a reverse correlation between age and patience, and I'm in my 86th year!

So, he suggested I do about 2 or 3 things, and I had my picture back! So, after talking with an incompetent service person, being told it was the slave unit and that a technician would come to replace it (WHICH NEVER HAPPENED), and waiting all afternoon Saturday, he fixed it in a minute. Too bad you don;t do a better job screening your applicants! I own a company that requires excellent customer interface and, if I treated my customers like you do yours, I'd be out of business. TOO BAD THIS COMPLAINT WON'T EVER REACH MANAGEMENT SO THEY CAN FIX A PROBLEM THEY DON'T EVEN KNOW THEY HAVE.

THINK TWICE BEFORE ORDERING AT&T U-VERSE!
I bought an HDTV in11/2008 and decided to order AT&T U-Verse . I already had AT&T DSL, so I was going with the cable/internet/digital voice bundle. I was scheduled for installation on 12/19/2008. They callled to cancel and reschedule because it was snowing outside. Ok, fine, no problem. So, they reschedule for 1/9/2008 between noon and 3PM. 3 o'clock comes and goes with no sign of at&t and no cancellation phone calls. At 4 o'clock I decided to call at&t and they told me that I didn't have an appointment scheduled. I guess that the phone call on 12/19 was all my imagination. So, after about an hour on the phone with the "customer service" rep, I am rescheduled for the very next Tuesday between noon and 3PM. However, they cannot install the digital phone until that Friday. Whatever! I agree. On Tuesday, 1/13 I had the cable installed and it worked fine. I had all of the channels and the HD looked great. So it worked for about a week. I get up the following Monday, and guess what, NO HD! I immediately call at&t "tech support." He asks what the issue is and than reads the standard "we're very sorry that this happened...yada yada yada." He tells me that he cannot figure out what the issue is and has to send a technician to my house. Well, I guess I sounded angry enough that I was able to get a technician out the very next day (between 3PM and 6PM). The technician shows up around 6PM and asks me if I ordered HD and if I am paying the extra $10 a month HD fee. I replied in the positive and he immediately made a phone call, reset my receiver and, BAM, I have HD again. Oops, I forgot about the digital voice that was to be installed the previous Friday. Ok, they were supposed to show up between noon and 3pm to install the digital voice. Again, no call and no show. If I were to do this at my job, I would be fired. So, I call the useless "customer service" reps and get the usual we're sorry mumbo jumbo. Apparently, the appointment was made but the local dispatcher messed something up. Than, the rep proceeds to tell me that she needs to investigate and cannot make an appointment until the following Monday. She told me that she or someone would call me to set an appointment up. Well, what a surprise, they never called. So, I decided, forget it, i'm gonna get the smallest phone package that at&t provides (not digital) and add minutes to my cell phone and use it as my primary phone. BTW, I didn't bother calling them to ask what happened. I figures that it just wouldn't be worth it. Wouldn't you know it, a couple of weeks later, on a Friday (I forget the date) my cell phone rings while i'm at work. I answer and it is an at&t technician telling me that he is at my house because I have an appointment to have at&t u-voice installed. I laughed and told him that I did not place an order and to cancel. I actually laughed because I was able to no call and no show them. I'm almost finished so please bear with me. Everything is going well for a couple of months and on Saturday, 3/14/2009, i'm watching TV and it keeps freezing up every 2 to 5 minutes. Also, while surfing the internet, error keep appearing that there is a problem with my internet connection. The errors clear after a couple of minutes but would appear again a few minutes later. I reset the HD receiver and the picture would still freeze every 2 to 5 minutes. I reset the router and this also did not fix the issue. So I called at&t support and they checked my line remotely and found an issue. They said they could send a technician out the next day between noon and 4PM. I accept. Well, the next day, I receive a call from an at&t rep around 3:40pm stating that the technician is running late and that he or another technician will be there after 4PM. Well, 4 o'clock comes and goes. At 6PM, I asked my wife to call, because I was too irate. Guess what, they are not coming and weren't even going to call. After my wife ranted and raved, they said they will be out on Monday between 4pm and 6pm. This is where I stand right now. When I decided to switch from satellite to u-verse, I thought I was getting a great deal for the price. What a mistake!! If I had it to do over again, I would have stayed with satellite. Actually, I will probably go back to satellite because this is just way to ridiculous. If you have good service with your current cable provider, stick with them.

I almost broke out laughing when I saw to where the web address led. You know the old adage; "Fool me once shame on you, fool me twice shame on me." Well, guess what? They burned me on both my phone and my husband's phone. That was for $100. on each phone. Now, I know you are all going, "Wait a minute She already got burned twice!" Well, I count that as once since they were the same deal on the same kind of phone. But I digress, since the point is I never got one penny on the so-called rebate. Just a big dancing with the stars run around chacha and now here we go again! This time it's the takem tango!

Oh well, shall we go for the best two out of three? What happens if I actually win a round? Does the earth suddenly stop rotating? I doubt it, but I suspect they have something to do with everything.

Keep on Laughing,

Maggi

From the very beginning, from getting hooked up, not honoring their contract, having service break down every 2 weeks, it has been a nightmare. When I called last week because our service was not working right again they told me they would put a $35.00 credit on my bill, [for the service call!] Our service has been a mess from the very beginning

FInally I thought I can get away from Comcast hell. umm wrong Uverse is actually worse. Installer used my existing co ax wiring but still took 4.5 hours to install 1 dvr box and 1 modem
tv picture os ok channel line up is ok, BUT WAIT I want HD. ok now the picture quality is more like something you would view over dial;up connection. very pixelated and frequantly it simply drops out.
Great concept but it needs some work. If you like any quality picture stick with cable or satellite