On 12-3-08 a U-verse tech came to install internet, cable, and home phone service. At first we told him we may not need the phone service and would use our cells. While he was installing I told him I did indeed need the home phone as our ATT cell service was horrible inside our home. Being that my son is dependent on oxygen(at times) and needs breathing treatments, I have to have reliable access to 911 service.

The tech said, "no problem". He told my husband he would be back later that day by 8pm to get the phone service running. He left the welcome packs and instructions for all services including phone. The install tech provided his cell number to call him if we had any questions. The tech never returned on the 3rd. We called the tech numerous times on the 4th to find out when he was going to return. By 2pm on the 4th, no call back from the tech so we call the main ATT. We are told by ATT Customer Service to keep checking our phone line as the service would be up anytime within 72 hours from when install tech left. ATT even told us our lines were tested and were fine from their end. On 12-5-08, I had to take my son to a doctor appointment at 11:30. Upon returning home a notice was on the door stating access could be granted to backyard and to call ATT to reschedule. I was livid as we were not told anyone needed to come out nor would they need access to hook up phone. We were told to keep checking our phone for service. We immediately call ATT and get transferred several times. The total time on our cell with ATT 64:57. This after being hung up on and having to begin the process all over. We are finally given a person who states it was to late for a tech to come out same day(12-5-08). We ask for a supervisor hoping they can understand what all we have gone through and the urgency on a land line phone. We are told by a floor supervisor it would be Monday 12-8-08 between 8-8 for a tech to be at our home. I had my husband take off work another day to relieve my mother around 1pm at my house. Still by 5pm 12-8, no ATT technician or phone call. 12-9-08 at 8:45am I call ATT very upset explaining what all has transpired. No show from ATT twice and no return call back from their technician. This time it takes over 80 minutes to get to someone who can help me after numerous transfers. I am told by one rep that it would be today(12-9-08) by 8pm a technician would be out. I then get a call back on my cell and a message saying 12-29-08 is the soonest they can come back out. Now we are without reliable phone service if my son would need emergency services. All this due to the first install technician. Even worse, ATT cut my existing Time Warner lines, so I cannot even use my Time Warner phone until ATT some day gets back out to my home. I am now stuck paying for Time Warner which I cannot use, plus ATT. I was told not to disconnect Time Warner until ATT was installed. I do not know where to turn and ATT is simply no help and not very eager to assist. I would never recommend ATT at this point. I am worried for my son that I will not ever know when exactly a phone will be hooked up. This is what I get for trying to save some money. I heard from various people how ATT beat TWC. I do not see it. I am really thinking about cutting 4 cells and shipping this stuff back myself. I cannot find anyone in upper management to assist. When I ask...I have been told no one is available. I will update when ever I get some solution. Thanks for a place to worry and vent publicly.

I recently lost my job due to downsizing and wanted to save money so I switched from Time Warner to AT&T U-verse. It took them over 3 days to install my internet and TV service and was told it would be a month to get my phone service working. Well its been a month and I was called and told I wouldn't get phone service and they had no idea when it would be installed. I had a telephone interview today and guess what...AT&T decided to switch my service without telling me and without getting all the bugs out and you guessed it I never recieved the Job Phone interview because my phone isn't working. And get this, they are going to give me a temperary phone number for 7 - 10 days while they work with my old phone company to get my old phone number back...OMG!

I cannot get into att.com/rewardscenter. It says try this and that but never can get into rewards center for our $ rebate on exchanging into AT&T U-verse.

AT&T U-Verse was supposed to have my phone service installed on October 5th between 8-10 AM. They kept moving the appt and finally wanted to come at 7 PM. I wasn't available that time so I asked them not to come that day. No apologies or phone call to reschedule the appt until i called them after few days. Then Nov 3rd a technician came to find out that AT&T had done no previous planning to have my phone service activated that day. After half-day from work and one and half hour of calls with AT&T, the technician went back without doing anything. Then when i was upset, i was told that they would do it on November 25th because Comcast is not letting them port my number before Nov 25th. I found out from Comcast that AT&T is the one who requested the date because they didn't have any available dates before that. Even their corporate office was very poor in handling customer complaint. They give you lot of stories without checking any fact. Now I am in the process of moving all my services back to Comcast. If you have problem with Comcast, you'll have lot more problem with AT&T U-verse. I was stunned by their nasty customer service and poor corporate handling of customer complaints.

I cannot find anything on rebates & rewards. I have been fooled into getting a service that I don't think is any better than what I had. I also did not find any rewardcenter web site. This is a scam as for as I can see. If you cannot send me my reward as you promised I will never recommend anyone to you. Make me a believer and send me what you promised. 300 dollars in rewards. You send me a bill every month, how about you live up to all your advertising. I want to use my rewards towards my bill. I expect to see a negative balance on the next bill.