On June 14, 2010 I was convinced by a Uverse representative to switch my services. I was really convinced of the picture that was painted until time came for AT&T to back up its service. My installation was scheduled for 06-18-2010. I cancelled my cable service with my provider on the same day that I spoke with the representative. I had 4 days to be without television and I had taken the day off from work to make sure the transition went smoothly.

The nightmare beginned on the first day of installation. The technician arrived at my home and told me that there was a bad connection and he had to call for an engineer to correct the problem on the outside and he would be back when it had been completed later on that day. When he returned the rest of the bad news came. He stated the engineer did not perform a complete check and there was still a problem and he would have to call and have to come back and correct the problem. He could tell by the expression on my face that I was very displeased and assured me that he would come back the following day and install the services. He even gave me a time that he would return and told me to make sure someone was at home. Later on that evening, I received a telephone call from a Uverse representative calling to reschedule my appointment for a week later. I explained that I had been without televison service for almost a week and I was not going to wait another week for an appointment. She asked me to hold and spoke with her supervisor and they set me up for installation for that Monday. (At least I though)

Now it gets worse, I was given an appointement time for 11:00am-1:00pm and when the technician did not show I began calling AT&T. I got another representative that told me the scheduled time was from 1:00pm-3:oopm. As it got closer to 3:00pm, I called to find out what time was the technician coming and each of the nine times that I called I was told the technicians are behind but he will certainly be there to install my service.

I finally called one last time and a representative finally told me the truth. My installation had not been scheduled to a technician. I became frustrated and insisted to speak with a manager. The manager told me after briefly reviewing the activity regarding my installation, she had contacted the controller of that department and they were trying to see if a technician could install my services that evening. She told me that department would be contacting me within an hour. At 8:00pm a representative contacted me and said:
"I see you were not able to receive your installation today, would you like to reschedule your appointemnt" I could no longer withhold my frustration. I asked, do you really think after taking 2 days off work that I would risk losing my job to stay home another day in hope of receiving cable from a company that doesnt care .

AT&T had been trying to get me to sign up for this service for the longest and now I understand why I should have continued to ignore the many advertisement that I continuously received. They do not care about how they treat you nor do they care about your experience with their company.