If you are considering AT&T, don't. I have AT&T wireless and was considering moving everything else to AT&T. I decided to keep DirecTV, but switch everything else. I had Cincinnati Bell for phone & DSL. AT&T could not take the order for internet until DSL was disconnected. It was supposed to take CinBell 4 days to disconnect, but we had to wait almost 2 weeks because they lease the lines from AT&T and it took AT&T that long to disconnect the service.

I then ordered my wireless & phone (with a port of my current number) on 4/13 for install on 4/20 - and was told they would call my wife's cell 30 mins prior to install. On 4/17, they called me to tell me I had a "slam block" on my local number and they could not port my phone until I had that removed - no problem I thought - BUT they require 4 days prior to install so I would have to reschedule. NO WAY - so I cancelled the telephone switch - their loss. Seems they could have checked that on the 13th, 14th, 15th, or 16th if they wanted my business.

When they confirmed the install I again stated they would need to call my wife's cell 30 mins prior because I would be out of town - no problem - it's in the notes. On 4/20, I was in meetings without my phone. When I got access to the phone, I had 2 voicemails - on MINE, not my wife's - 1 stating they were waiting, but would only wait 20 mins and 1 stating they were leaving and I would have to reschedule. I tried the installers cell, but he would not answer, so I then spent 1 hour on the phone with AT&T - about 4 or 5 different representatives. None could reach the installer, until I tried to cancel my account - they contacted dispatch and were able to reschedule for that morning - which was my ultimatum. I had ZERO desire to stay with AT&T at this point, but I had been without internet for weeks. IF they could do it that day, they kept my business, if not, I move everything to their competitor.

Unfortunately I'm about to call them again tomorrow. The speed is great, but it drops frequently for no apparent reason. It also causes a lot of static on my phone line.

GO WITH ANOTHER COMPANY!

I called attuverse customer care about $100 reward that a manager of att center at Roland Height, CA, had promised me when he asked me to switch from DSL att to Uverse internet. After this customer rep. checked out everything that I told her she had to consult with her supervisor and told me that she will email me about their decision. She never contacted me back.
My acct # is 105135349 and I called on 4/6/11. I have been a value customer for many years and was planning to get additional services but with this negative experience I will have to think about it. I hope the manager of customer care department will read this complaint and show me how will they take care of the customer.

I called AT&T to set up my new uverse account. The person asked what devices I would be setting up to my wireless network to make sure they all worked with the service. I told her an hp laptop, 2 IPods, and a Playstation 3. I SPECIFICALLY told her we would be using the PS3 for online gaming, and was told everything would work fine. So hooked everything up and all was good, UNTIL we tried to play several games online. We would get an error message saying our ISP and router settings would not let us play most games, and the ones we could play would be severely hampered. I went online to research the problem and found that almost EVERYONE with a PS3 orXBOX and AT&T were having the same problem. Ultimately the problem is this-AT&T sent us a Motorola 2210-02-att1 modem and a cisco router. They are both necessary for service. However, the modem also acts as a router, causing it to " fight" with the real router and cause problems. The only way to fix it is to bridge the modem so it will quit acting as a router. Now this is easy, on most modems. I couldnt do it on MY router. Found on AT&ts own forums that they would and could fix this problem and that they are aware of it. Called them. They said I had to call Cisco. Called them. The very nice and helpful tech there told me a few things to check (which I had already done) and then said I had to call AT&T And have them bridge the modem. Ok, call them tell them what Cisco said. They say nope you have to talk to cisco... SIGH. Pulled up there forums and gave them the address. He says oh and puts me on hold. Then they send me to "higher up" tech. They say oh yeah we know exactly the problem and how to fix it! I think finally. Oh no here's the kicker. It is going to be $49 for a one time charge or I can sign a 12 month agreement for $15 a month for " future support" What????? I ask why, and they tell me since I don't have AT&T modem and router they need to go in remotely and make sure it us compatible. YOU SENT ME THE MODEM AND ROUTER I DID NOT GO PICK THEM OUT MYSELF. Oh in that case it is because uverse techs are not skilled enough to set up a PS3 and it costs extra. EVEN THOUGH YOY TOLD ME IT WOULD WORK BEFORE I SET UP MY ACCOUNT. so I decline to be robbed and went online to figure it out myself. Very easy.. Log into your router and click advanced, put in password, click ppp, click bridged mode... Done. Oh no. My router does not have the ppp tab. I research further and find out since the online gaming explosion, At&T made a NEW router that HIDES the ppp tab so that only a tech can get in and bridge it. I have already paid$100 for the modem and now I have to pay $50 to get it to work???? BAIT AND SWITCH. They should be forced to tell people that online gaming WILL NOT WORK without an extra charge... Oh wAit they would lose a lot of cash that way, wont they!!! I called the BBB AND THEY ARE BEING INVESTIGATED.

Had At&T UVerse since 2007 and, initially, loved it. Customer service went downhill gradually. Last week, moved from old house to new house 15 minutes away and transferred AT&T service into a new house pre-wired with CATV from AT&T. Ordered shutdown of old service on 3.4.2011 and start of new service on 3.5.2011 during phone call of 2.21.2011. Guy never came to the new house on 3.5.2011; just blew us off until dispatched by a supervisor. Another guy had to come out in the evening. Stayed late and said the 'box' was bad and had to continue Monday. No phone call, email, etc from AT&T on Monday, 3.7.2011. After a lot screaming at AT&T on 3.7.2011, box was finally connected on 3.8.2011. On 3.9.2011, called billing office (Rhonda) to cancel old service (still not done) and AT&T disconnected the new house about five minutes later. Called and spoke with Jamie who promised us a live person and promptly transferred us to a line that said it was 'sorry' about the office being closed before disconnecting our call. Spoke with a supervisor (Vincent) on 3.9.2011, very late, who promised to get us going on 3.10.2011. On 3.10.2011, Vincent never called back. On 3.10.2011, I called Billing office and requested a supervisor; was passed from Albert to Joshua to Dwight. Dwight advised all managers in a meeting. I asked if AT&T would rather keep a customer or have a meeting. Dwight said there was nothing he could do. Transferred to 'Disconnect' office and spoke with Ms. Cortez. She couldn't promise 'turn on' of system today, 3.10.2011 and three months free service (my wife and I spent a total of 17 hours on the phone or in-person with AT&T trying to get this resolved since 3.5.2011). Told her to turn it off. Old house was just disconnected today, 3.10.2011, five days after it was supposed to be off. Told Ms. Cortez to send me a box or a tech to pick-up their equipment because AT&T wasn't getting another minute of my time to take their stuff to the UPS store. After some haranguing, she agreed to send marked boxes but explained this is usually only reserved for the elderly and/or disabled. Don't care, AT&T doesn't get anything else from me other than bad internet publicity. I'm going to post this on a few different places.

Our 93 year old elderly parents were signed on by doortodoor sales rep. of AT&T Uverse for a complete communication package whick requires computers, business phones, security systems etc. "Katherine" the sales rep. took advantage of elderly, hearing impared and frail elderly couple. Parents only have a TV in livingroom and a basic telephone service. Family cancelled services for them/pulled out and returned ALL Uverse equipment as required. After five (5) months of calls, letters and promises for refund to elderly parents NOTHING has been done. Finally put into the hands of TN. Attorney General, TN. Dept. of Consumer Affairs, Dept. Against Exploitation/Abuse of The Elderly, BBB of the all States involved and personal Attorney for collection of refund. Get plenty of lip service from very nice Executive Supervisors but no action. This has been very time consuming and extremely sad. AT&T is scamming the U.S. with heartless and cruel tactics to make a few bucks.