ATT TOOK MONEY OUT OF OUR ACCOUNT WITHOUT AUTHORIZATION AND AFTER CHECKING INTO IT WITH A BANK AND WITH THE LAW, FOUND OUT IT IS A FORM OR HACKING AND A FEDERAL OFFENSE. LET ME START BY TELLING YOU HOW POOR THE SERVICE (ACTUAL CABLE AND CUSTOMER SERVICE) WAS FOR US. WHEN MY HUSBAND AND I MOVED INTO OUR NEW HOME, WE DECIDED AFTER BEING HOUNDED BY AT&T UVERSE TO TRY THIS ALL IN ONE PACKAGE WITH THE CABLE, INTERNET AND PHONE SERVICE, WE RELUCTANTLY GAVE IT A TRY. THIS IS WHAT STARTED OUR WHOLE NIGHTMARE. FOR ONE, THEY LIED ABOUT THE PRICE. IT WAS $60.00-$70.00 HIGHER EVERY MONTH FROM WHAT THEY QUOTED US AND AFTER SPEAKING WITH MANAGERS SEVERAL TIMES ABOUT THIS, AND WITH THE PROMISES OF FIXING THE ISSUE, IT WAS NEVER CORRECTED. WE NEVER RECEIVED OUR BILL BECAUSE IT WAS GOING TO AN UNKNOWN EMAIL ADDRESS THAT AT&T SET UP AND THAT WE DID NOT EVEN ESTABLISH NOR DID WE EVEN KNOW EXISTED. WE DIDN'T EVEN HAVE THE INFORMATION TO GET INTO THIS ACCOUNT! AFTER RECEIVING BILLS SAYING WE WERE 2 MONTHS BEHIND, AND STRUGGLING FINANCIALLY BECAUSE OF ATTS MISTAKES, WE DECIDED TO GO BACK TO OUR OLD CARRIER. GRANTED, WE OWED $363.38 IN WHICH WE WERE DISPUTING DUE TO THE HORRIBLE EXPERIENCE OF TRYING THIS COMPANY AND WERE GOING TO SEND AS MUCH AS WE CAN. THEY SENT LETTERS THREATENING TO SEND THE OUTSTANDING AMOUNT TO COLLECTION STATUS AFTER ONLY 1 MONTH IN WHICH WE SENT A CHECK FOR PARTIAL PAYMENT KNOWING IT WOULD AVOID GOING TO COLLECTION. 2 DAYS AFTER THEY RECEIVED THE CHECK, THEY TOOK IT UPON THEMSELVES TO UNLAWFULLY GO INTO OUR BANK ACCOUNT AND TAKE THE REMAINING BALANCE, WHICH WAS UNAUTHORIZED. WE HAVE BEEN TREATED LIKE TRASH BY 3 MANAGERS AND HUNG UP ON SEVERAL TIMES BY DIFFERENT AT&T REPS. IF I WERE TO GO INTO A PERSONS ACCOUNT THAT OWED ME MONEY I WOULD GO TO JAIL WITH A FELONY CHARGE AND I INTEND TO HOLD AT&T ACCOUNTABLE FOR THE SAME ACTIONS. OUR BANK DISPUTED THIS AND SAID IT WAS HIGHLY ILLEGAL AND IS EVEN PUTTING THE MONEY OUT OF THEIR OWN POCKET BACK INTO OUR ACCOUNT WHILE THEY GO AFTER AT&T. BUT WHAT ABOUT THE CRIME THAT HAS BEEN COMMITTED AND THE UNNECESSARY STRESS THAT IT HAS PUT ON US. ALTHOUGH THE MONEY THAT THEY STOLE IS PETTY, WE COULD HAVE POSSIBLY OVERLOOKED IT WITH THE PROPER CUSTOMER SERVICE. BUT WHEN THEIR CUSTOMER SERVICE TEAM TREATED ME AND MY HUSBAND SO POORLY ON SEVERAL OCCASIONS THAT WAS THE LAST STRAW. NOW WE WARNING CONSUMERS OF THE DANGER OF DEALING WITH THIS COMPANY. WE WILL EXERCISE OUR RIGHT TO FREEDOM OF SPEECH. WE HAVE CONTACTED CORPORATE AND EVEN THEY ARE LOOKING FOR EVERY LOOP HOLE TO KEEP OUR MONEY BY LYING ABOUT EQUIPMENT NOT BEING RETURNED. IT WAS TO UPS IN DAYTONA BEACH!!! JUST BECAUSE WE ARE GETTING OUR MONEY BACK DOES NOT MAKE THEM STEALING FROM US OKAY. LET ME EXPLAIN IT THIS WAY, IF I STOLE YOUR CAR, BUT THEN BROUGHT IT BACK WITH NOTHING MORE THAN AN APOLOGY, WOULD THAT BE OKAY AND SHOULD I NOT HAVE ANY CONSEQUENCES FOR MY ACTIONS? SO I HOPE THAT THE $353.38 THEY EXTRACTED FROM MY BANK ACCOUNT UNLAWFULLY WAS WORTH IT BECAUSE EVERYONE WILL KNOW ABOUT ATT!! THE TRUE ATT!! WE HAVE OUR OWN RADIO SHOW, BEAT PROS LIVE, THAT WE ARE BROADCASTING THIS SCAM ALONG WITH WORKING WITH 6 MAGAZINES AND GOING TO THE MEDIA. WE HAVE HAD OVER 100 PEOPLE COME FORWARD WITH COMPLAINTS AND THE SAME STORY AS OURS! IF YOU HAVE A COMPLAINT, CONTACT US EITHER AT [email protected] OR THE BEAT LIVE LINE 386-BEATLIVE 383-232-8548

I have a basic plan with my AT&T Uverse ( NBC, CNN, Travel, etc...). On this day, Dec. 24 I was flipping through the channels and I landed on channel 300 at approx. 7 pm by a Buzz channel . The show was called " Spartacus: Blood and Sand" and I saw foul nudity on this program. I don't wantHBO or anything like that on my listings. I saw very explicit content and I'm disturbed by this. I would like for those kinds of channels to be terminated from television.

I call ATT in August to have my phone number changed, and the representative looked at my account and said, you are paying too much for home phone services. I agreed with her and then she start to sell me a bundled service for at&t U-verse. She and I quote said, you can get TV, home phone, internet and wireless for much less. I told her I was interested, she states that my monthly bill for all the stated services here would be 218.98 for 12 months and then 278.98 thereafter. I was stunned and repeated what she said and asked her several times are you sure. She said yes and asked me how many cell phone lines and minutes I used monthly. She sold me, my concern was that I didn’t have a credit card and that previously when I wanted to change I had to have one but she assured me that now they took debit cards and that I would have to have sign under auto pay to get this service. When technicians came to install it was under the wrong apartment number and my neighbor’s existing internet was disconnected and she was furious thinking after a representative at At&t my personal information and convinced her to file charges against me for mail tampering as the only way I could have had her internet shut off. I never have had any problems with AT&T until I signed up for U-verse and to have my reputation degraded like that by an employee of this company that had no proof that I did anything and it was their mistake is appalling. To be sold a bundle not combined services and to not get it is bad business. I was sold a false deal and they ARE NOT LIVING UP TO WHAT THIS REPRESENTATIVE SOLD ME!!! I want what I was sold: TV, internet, home phone and wireless for 218.98 for 12 months and then upgrading to 278.98, period. I have contacted the company several time and been given the run around. I called today, (10-7-10) and was finally told that was impossible and that nothing could be done. I do have emails from the representative that sold me the bundle.

After scheduling an appt and waiting for an entire month for installation, the guy actually shows up on time (between 1pm and 3pm). After spending 20 minutes looking around he says he has to check for service down the street and would be right back. He leaves and NEVER returns. Doesn't call...nothing. That evening, I get a call from AT&T installation asking when i would like to schedule with them. Are you kidding me? I tried to explain to the lady what had happened and she refused to listen. After telling her 3 times that they were fired, she asks me when I would like to schedule.

I talked to a co-worker today and the SAME THING happened to her yesterday. Unbelievable. Thank you, At&T for the wasted day of vacation.

SERVICE: ABSOLUTE NIGHTMARE!!! It's a total scam! It's hyped up to be more than what it is. A tech came out to install 6 days ago and I still don't have service. I've had 3 technicians come out and each one explained how the last person didn't know what they were doing. Not only is it unprofessional but it's the last thing I want to hear after waiting so long.

CUSTOMER SERVICE: HORRIBLE!!!A tech support person on the phone claimed my service was up and running as if I were lying. All 3 tv screens were black for 6 days with no picture AND a field tech was in my home witnessing the same thing. They just don't care!

4 HOUR TECH ARRIVAL TIME: All of the reps, techs and supervisors hide behind this one. The only way to get a tech visit is if you are home during a 4 hour window of 8am-12pm, 12pm-4pm and 4pm-9pm. Once they arrive they still have up to 4 hours for the installation. I did the "4 hour window" thing 3 times and each tech failed to get my service up and running. I was beyond furious because I was home 3 times (all day) within a 4 day period. Nobody at AT&T cared. All they wanted me to do was reschedule for another day and have me stay home all day again. I told them I would not do anymore 4 hour windows and they needed to accomodate my schedule because of their horrible service and technicians. It was agreed upon with supervisors, an exact time was set up twice and each time the techs were a no show. I called customer service and they used the "4 hour window" as an excuse again. They insisted they couldn't schedule set appointments and don't know why that was agreed upon. That's such bull crap! What happened to making exceptions to the rules when you've dropped the ball 3 times and overall your service sucks?!?!

BILLING: I found out I was being charged from the day of installation even though it wasn't successful. I have spoken to over 20 reps in the last 6 days and not one of them mentioned billing until I asked. I refused to pay anything plus they don't have my payment information. I can care less about the e-bills they will probably send me. Can you say delete? I had enough of their piss poor service and cancelled everything. I scheduled an appointment, gave the tech the boxes back and made him hook up my old cable boxes. You're suppose to mail the AT&T boxes back and hook up your other service on your own. Screw that! They disconnected it so they put it back. I called one last time, gave them a piece of my mind and told them to kiss where the sun don't shine.

I asked for the complaint department as soon as I started having issues but I was told they didn't have one. That's why they don't care...no accountabilty! I'm in the process of sending a long formal letter to AT&T corporate. I have the dates and names of every incompetent person I talked to during this nightmare. I'm going to give them a piece of my mind!