I too ordered Uverse service last July. I have yet to recieve my reward for using their service. I have called repeadly and have not seen my reward.

Please stay away from AT&T. I highly DO NOT recommend this company to anyone. What I have gone through with this company, no one deserves to have this done to them. I will not do this even to my enemies. I have been transferred, put on hold, hung up on ever since 2/8/10 when I ordered Uverse. I cancelled Uverse the same day I got it because I was unable to watch HD TV if HD shows were being recorded. Apprently, I was not informed that ATT DSL and Uverse are not compatible with each other so therefore my DSL was automatically disconnected without my notice. I have cancelled Uverse since 2/9 and I still don't have my DSL up. I have been calling everyday and no one has an idea what they are doing. Every rep says something different, asks me for call back numbers and hangs up on me and does not call me back. After being on hold for hours and I mean hours they hand up. I still don't have my DSL up and as I am typing this I am on hold with ATT. I have been on hold for 1:12 mins and I've been transferred 12 times and now they hang up on me again.

I signed up for U-verse service and because I do not have perfect credit (it actually isn't bad at all) I was asked for $450. I asked the sales rep how long refund of that money would take after the return of the equipment and she said, "That's not a deposit, that is just for us to give you service. That fee is non-refundable."

So I say, they want me to give them $450 for them to give me service and it is not refundable...what that is is extortion!

After getting bombarded with snail mail AT&T Uverse claims, I deciced to get Uvrese. I called and was told it was available to me and I sent an appointment. After a few weeks, my appointment came up. I took the afternoon off work, lost my afternoon pay and had the installers arrive. After about an hour, the installers told me that they could not get a signal and had to call in another team. So, I waited another 2 hours for a 2nd team to show up - and they told me that it was not availale in my area and that there was not singal there.

I wasted a half day pay and a lot of frustration and never got it installed. On top of that, the 2nd crew told me that this happens fairly often. HEY AT&T - WHY CAN'T YOU BE UP FRONT WITH PEOPLE BEFORE YOU MAKE A COMMITTMENT YOU CAN'T KEEP???????????

OMG. I was sold one package and at the end of the instal was told that's not what was on the order, so I ended up being upgraded and paying more. No one told me they would have to run a wire up the out side of my house to the attic, which I have never had before, I HATE IT. It took the lady 61/2 hours to complete the install (phone, internet, tv). That lazy woman ran wire around two of the bed rooms at the base boards where there was already one outlet working and available in each room. I then discovered the next day my internet could not send and there was terrible feed back on the phone when you are talking (so bad it is impossible to talk). So they sent someone out the next day (approx 5 hours) they fixed the wiring in the bedrooms, fixed the internet to send. But I then found out the phone problem is something that happens all the time and you need a phone that is voip ok (should not have interferrence) and they were not able to remove the wire from the outside of the house. I checked online at ATT to see if they sell a voip telephone they don't even sell one yet. F***er's if I would have know just one of these things before (wire up the outside of the house, more $ for package, bad phone service) I would have told them to pack sand. I took off 2 days of work and it has cost me more $ then it was suppose to! I am calling comcast to see it they can come back out and fix any problems AT&T caused with my cable and I will see if ATT will even go back to the old phone & DSL if not I will go with comcast for cable & internet and just upgrade my verizon cell and we will use that. STAY AWAY FROM AT&T UNTIL THEY HAVE HAD THIS SERVICE LONG ENOUGH TO GET THEIR ACTS TOGETHER.