Tell me why AT&T never provides a Web-link on any support page to complain.
I want to complain about deceptive marketing practices. When I purchased my goPhone there was a bright orange $50 airtime sticker affixed to the package. Nothing readable on the exterior of the package indicated it only applied solely to the Pay-As-You-Go .
On the activation WEB page there was an alert indicating it might take up to an hour for the credit to appear on my account. As I was completing the activation process selecting Pick-Your-Plan, I was nagged for credit card payment and not allowed to finalize the steps to use the phone. I decided perhaps I needed to wait for my credit. After 3 hours I checked back nothing; so I called support.
After sharing events with a customer service person, I was told the $50 credit was only for the Pay-As-You-Go plan. I challenged her to direct me to where on the exterior packaging I could see the restriction. She replied it was on one of the pamphlets inside the package. Irate I asked to speak with a supervisor; instead of getting a supervisor, she disconnected me.
Rather than go through the whole thing on the phone again, I decided to go on record with an email.
Try clicking on the email option from my current limbo account status.
First you are taken to the myWirelessAccount Login.
Enter the wireless number and password.
Instead of an email screen, you’re back to the credit card nag loop.

Saturday Night Live has always had it right for AT&T:
"We don't care; we don't have to; we're the phone company!"