I just wanted to share the horrible experience I had with YellowPages with all the small business owners that looking for ways to grow their business and are thinking about using AT&T Yellowpages Advertising Solutions.
I signed with YellowPages Pay Per Click Program for $850 per month, thinking that was reputable company and that I can focus in running my business. I was wrong! Not only do I feel that I was scammed, but also humiliated and insulted by a group of people that are hiding behind a large corporation. Among other misleading information, the sales person told me that I will get at least a 20% conversion rate for my clicks. Almost 4 months into the contract and 900+ clicks, I have received 2 request. I tried several times to work with the sales person, who will not get back to me in a timely manner, and when he did will tell me that he’s working on my account(now I know this was just an strategy to keep me busy for a while)I was very honest with him and I explained him that as a startup I was putting all my marketing budget into this program, he promised that his program will work and even if it didn’t YellowPages will stand behind their promise to deliver or work something out with me.
After months of the same story, I tried escalating the issue to his supervisors, thinking that because is beyond insulting that his sales people employe blatant lies as a technique to close business, as a manager will turn around and do the right thing. I was wrong again!!. The manager told me that YellowPages cannot guaranteed conversion rates under the marketing program that I bought, and I was probably confused (he probably thinks because I have an accent I cannot understand English), He said that he will be willing to swich me to a program that has a conversion rate but that is more money! Even after I provided proofs that clearly shows the used deceptive methods of sale, they will totally ignored me and refused to released me from this contract and refund my money. Instead I received a collection letter from YellowPages, not even under my or company’s name, how it shows in the contract that I signed, but my husband’s name that has nothing to do with my company or signed a contract with YellowPages. I find disgusting that a large corporation is so willing to ignore its customers and to treat them like they do not exist. Please think twice before signing a contract with YellowPages.