Recently I purchased a Go-Phone plan which includs connection to internet. While I can make and receive phone calls, I can not connect to internet. My phone (Nokia 2730C) shows "invalid web setting." Nokia suggested me to contact AT&T because "it is your service provider's responsibility since they were the one who offer and support GPRS internet services."
While I had tried hard to contact AT&T for assistance without success. The service no. of "Go-Phone 1-800-311-0500 provide options for checking balance, adding money, etc.. But one can not reach a live person.
Finally I found out that it is stated on their web site http://www.wireless.att.com/support/content.do?page=phone-device-support%20
"You can not contact us directly via phone, or in person".
Neither is an e-mail address provided.
I am so surprised.
What kind of customer support!
How can it be for such a big company like AT&T sell a product (plan) that does not provide any technical services.
How can this happen in United States ?