CONTACTED AT&T FOR PHONE AND INTERNET SERVICES. WE WERE QUOTED $79 DOLLARS PER MONTH FOR UNLIMITED PACKAGE AND EXCEPTED. FIRST MONTHLY STATEMENT WAS $102 WHICH I PAID THINKING THERE WERE EXTRA CHARGES FOR INSTALLATION. NEXT STATEMENT WAS ALMOST $200 THAT GOT ME ON THE PHONE.AFTER NUMEROUS CALLS TO AT&T WITH ALL CUSTOMER SERVICE EMPLOYEES ARE BUSY, I FINALLY GOT A REP. THEY TOLD ME THE EXTRA CHARGES WERE FOR PHONE REPAIR, WHICH THERE WERE NONE. THE SERVICES THEY WERE REFERING TO WAS OUR LINE WENT DEAD & WE CALLED TO ASK WHY. WITHIN THE HOUR, THE LINE WAS BACK ON. LATER THAT DAY A NOTE WAS HUNG ON OUR DOOR THAT OUR LINE HAD BEEN CHECKED AND NO PROBLEM FOUND. I WAS TOLD THAT I DID NOT HAVE A SERVICE CONTRACT SO I WOULD PAY. AFTER NUMEROUS CALLS WITH NO RESULT, I ASK FOR AND TALKED TO A MANAGER. HE SAID HE WOULD REMOVE THE SERVICE CHARGES & CHECK INTO WHY MY BILL WAS HIGHER THAN QUOTED WHEN WE SUBSCRIBED FOR THE SERVICE. I ALSO AGREED TO A $6 A MONTH SERVICE CHARGE TO KEEP THIS FROM HAPPENING AGAIN. THIS MONTHS BILL HAS JUST ARRIVED WITH THE SAME OVERCHARGE AND STILL HAVING THE SERVICE CHARGE THE MANAGER SAID HE WAS REMOVING. I CANNOT BELIEVE HOW INAPT THIS COMPANY IS.IT IS A NIGHTMARE TO ATTEMPT TO CONTACT THEM TO NO AVAIL.THEY APPEAR TO PLACE THEMSELVES IN A POSITION TO DISRUPT YOUR SERVICE AND CHARGE YOU FOR REINSTATING IT.