I don't even know how to begin to express my disgust with this company. I didn't think it was possible for a company to be so deceitful, sketchy, and downright dishonest, but believe me, ATG stores has sunk to the lowest of low depths. If I could give negative stars as a rating, I would, but the lowest we can give is 1/5.

First, like pretty much everyone else on this site, my order was delayed multiple times. I ordered a bed frame, dresser, and mirror for my bedroom on 5/18/11. My credit card was charged immediately. The website stated that the items were in stock, and the original ship date was 5/22/11. Well, on 5/25/11 I got a delayed ship date notification, saying the new ship date was 6/01/11. Well, that date came and passed, and then the new ship date was 6/14/11. Guess what? That date came and passed, and then the new ship date was 6/16/11. Then...well, you guessed it. Another delayed ship date, this time 6/22/11. At this point, only of the the three items was even supposed to ship on 6/22/11 (the bed frame). The dresser and mirror had been deemed out of stock until 7/11/11. WTF? When I placed the order, over a month ago at that point, they were in stock. Furthermore, my credit card had been charged for everything already. To say the very least, I was livid that the company had clearly lied to me about the availability of the items, charged my credit card already, and then had the audacity to keep pushing the ship date indefinitely into the future. Fortunately, after a couple hours on the telephone, I was able to cancel those other two delayed items. I thought things would get easier from there, since there was only one item left (the bed frame) to deal with. Boy, was I wrong.

After the ridiculous number of delays, the bed frame has supposedly finally shipped (over a month and a half late), and yet, ATG has also chosen a sketchy shipping company that is delaying my order, too! Remember how the bed frame was supposed to "ship" on 6/22/11? Well, I went the the shippers website, and all it said about my order status was "called, no answer". Yes, seriously, that is what it said. I thought I'd give the shipping company the benefit of the doubt, but a week later, it had the same status. So at this point, I called ATG, because honestly, the customer shouldn't have to hound the company to do it's job, and I did not want to deal with the shippers yet. The person I spoke with at ATG promised me that they would contact the shipping company to find out what was going on, and then email and call me to confirm that they did it. Needless to say, I never received an email or a phone call.

Here's the thing with ATG: they are just middlemen, in the worse possible way. They import the furniture from other companies, then contract other companies to ship the furniture. They don't pick reputable, reliable companies, either. This business model sucks because with so many people in the supply chain, no one is held accountable, b/c they can always blame the delays on "the manufacturer" or "the shipper". I feel like ATG has absolutely no incentive to ever even get my items to me, because they've already charged my credit card.

I am truly shocked that a company can even conduct business in such a poor and dishonest manner. At this point, I've even stopped hoping that my items will make it to me in the next few months. I wish I could cancel my order, but because it's already on the shipper's freight truck, I cannot. What I'm hoping for now is that the BBB will hear my complaint (you better believe I'm taking this to them) and this company will get shut down for fraudulent business.

We placed an order for four items via ATG website on 2/27/2011. We received several updates informing us that items had shipped. A faucet (Mico Designs Ltd) availability was not confirmed by the vendor and no expected ship date was noted on 3/1/2011; 3/2/2011. No email updates were received for the faucet. We called on 3/8/2011 and spoke with a representative, Jason, who could not confirm a ship date. He told us that he would check into the matter and call us the next day (and send an email with other faucet alternatives) because we were anxious to complete our project. We wanted to order an alternative and wanted to cancel the item. No call or emails were received the next day. We called back on 3/10 and emailed. We were told by a representative that he would have to check on status. We told him that we were interested in another design and would like to cancel the item. We told him that Jason had indicated he would get back to us with other alternatives. He (Monty) did email us later that day and told us the item had shipped. We called and were told that we could decline delivery and would be credited to our account. We waited for weeks and then called the company again for some kind of acknowledgment of the declined delivery. They confirmed that they had the faucet and would give us a credit for half the cost of the faucet (since we declined the shipment). I told the rep (Brian) that we were told to decline it (Monty) and that (Jason) was looking into an alternative. We recieved an email today acknowledging a confirmation of credit (half the amount) because we did not get authorization. We are very upset because we did call and were told the steps to take. We acknowledge that the faucet does have a 25% restocking fee and were willing to pay that amount. However, we followed the procedures they gave us and had to pay a 50% restocking fee. Very poor service, no coordination between representatives and a very unsatisfied customer. I highly encourage consumers to look elsewhere to purchase, since they did not follow through at the consumers expense.

Absolutely an awful establishment. I recommend to use one of the many other stores available which provide at least decent service. When I placed an order with them online, my order confirmation at the time was fine, but they ended up doubling the order (no I did not click send twice, I've been ordering online for 14 years and never had an ordering problem). The associates I spoke with were quite rude and unhelpful, and of course blamed me and even hung up on me; management did not contact me after I was promised they would (I also e-mailed multiple people in the company without a single response). Now I am stuck with a doubled order (FedEX left it all in front of my door without a signature), and at this point I guess all I can do is dispute the charge with AMEX. Also, I just bought a $300 bookcase from Amazon instead of using ATG stores, so congratulations on the lost business ATG!!! I also need to buy a bed, bed-stands, secretary's desk, and some other furniture, all of which I will not be buying with ATG of course (fool me once and all). As you can tell, I am quite fed up with them at this point, and only want to waste my time now on buyer beware reviews (yes, I have a vendetta now). Anyway, I hope this review causes possible ATG customers hesitation before ordering with this company.

I phoned ATG stores to take advantage of their 110% price match guarantee on some cabinet knobs. The item (Schaub knob is not listed as being a vendor whose price they cannot match). After being hung-up by one person after he told me there’s no way they could match.

I phoned ATG Stores to take advantage of their 110% Price Match Guarantee on some cabinet knobs. The item (Schaub knob is not listed as being a vendor whose price they cannot match). After being hung-up by one person after he told me there's no way they could match the myknobs.com price (not a wholesaler or trade seller -- he told me the reason was in the "fine print", I phoned back and was told by another person (Hoi?) that again they couldn't match it because myknobs was selling it below wholesale -- I asked what wholesale was and he told me $40. I noted that regular price at myknobs was $49 and their price was $80, so I asked them to honor that price. He told me he'd need to call the manufacturer -- I told him I didn't see any need since $49 was above the stated wholesale price and there wasn't any other exclusion to their match policy. He then told me that I didn't know what wholesale was and reminded him that he told me it was $40 -- he then backpeddled and said that it's about $40 and that "no one will tell you what wholesale is." I asked him how was I supposed to know that the "sale below wholesale price" was applicable to this situation. He then told me that they couldn't match it and that it "was covered by the additional restrictions" and that I should "trust him because they've done millions of these." Truthfully, I laughed at him and told him I was an attorney and that if he's going to give customers the run-around, he should really make a better effort. I concluded by telling him I would be filing a complaint with the Consumer Protection Division of the Attorney General's Office (which I have done).

Thankfully, I didn't actually place an order with this company. I ordered my hardware from myknobs.com (which I have purchased from before with very good results).

I would urge others who have had a poor (or worse) experience with this company to file an AG's consumer complaint -- https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx. The more legitimate complaints the AG's office receives, the more attention this company will get, hopefully.