What an aweful company to do business with... It took a month and a half to recieve merchandise. Then the merchandise was received damaged! so when I called to exchange I found out they were offering the product $50 less than what I paid. When I asked for the cheaper price for all the hassle I was going thru they said "its not in our policy, We wouldn't charge you the extra if the price went up". GREAT CUSTOMER SERVICE RIGHT?! I spoke to three different people - When I asked to speak to a manager the girl said "uh its only 7:30 here" so I called back and spoke to another person and they told me they couldn't even tell me when the product replacement would be shipped out. so I again asked to speak to the manager. "He's busy-he's in training new employees" I said what is his name... they gave me a name. Then I asked for his extension - I was told " he doesn't have an extenstion" so I said ok how about a voicemail... after being on hold for 5 minutes the same person came back on the line and said "the manager said he already spoke to you about this and there is nothing he can do" HE WOULDNT EVEN TALK TO ME! So I told him that I want in writing when this replacement piece will be here "we don't do that- nothing I say to you is what you want to hear" so I said your not telling me anything but you can't do anything! So I told him to tell the manager to contact me by the end of the day and he hung up on me! WHO trains these people! I hope its not the manager... he doesn't even do his job! I would NEVER deal with these people again! What an embarrassment for the company!