I placed a substantial order with Atkins Angling in early November 2009, the website informed me that products were in stock so I proceeded with payment.

Shortly thereafter I received an e-mail to say that products were not available and was offered an alternative at the same price, which I duly accepted.

I received a further email saying that order had been shipped, when it arrived, it had only been part shipped.

Following many emails (unanswered) and many telephone calls I received assurance that the remaining part of the order would be sent.

I am now at the 10th February 2010 - 3 months further on and am still awaiting delivery.

Atkins have despatched the order, but have not paid the correct amount for delivery, so the parcel is sitting in a warehouse, awaiting payment.

Overall, I would say that the service from this company is THE WORST I have ever received, their website is untruthful and their employees really couldn't care about their customers.

Items which are advertised 'In Stock' clearly aren't. After waiting two weeks I decided to phone and check progress of my order. Friendly staff who promised to look into it and get back but didn't.
Finally got hold of the M.D., Sebastian. Alas they couldn't get my product, a Fishpond bag, for a few months.
Cancelled the order, on the plus side was credited straight away. Pleased I had paid with Paypal.