I requested a withdrawal on August 19 for $1450. I have had some withdrawal issues in the past and after numerous emails, the owner Jamie St John personally contacted me. After this particular withdrawal took longer than it should, I contacted Jamie. He told me his bank no longer did wire transfers and he needed to get a new bank. He assured me this would take place the next day. I last spoke to him 2 weeks ago. I have sent him numerous emails and left countless voice mails.

On Friday, Sept. 14 I called customer service and asked Sarah about this money. She stated that Jamie was out of the country, but assured me the money would be in my bank account today, Sept. 17. It was not. I called customer service again, spoke to Mary, and she informed me that Jamie was out of the country and he was the only person who could make a wire transfer. She had no idea when he would be back, or when I could expect the money. I informed he of what Sarah had told me, and she said that Sarah must have been mistaken.

I am at my wits end. Any deposits are immediately taken out of my bank account. Why the run around to get a withdrawal credited?