I guess I should have checked these people out on the web. We were approached by college kids with flyers in the neighborhood and figured I would get an estimate from them. The sales person put us through an incredibly long presentation, but he did come down to the range I expected to pay. He started at 15k and the final agreed upon price was around 6k.

The kicker here is they have a little clause that they charge replacement decking (the wood underneath the roof) at $3 per square foot (which amounts to $96 per sheet of 4x8 plywood, which is outrageous). Anyway, they dinged us for 15 sheets on the roof (which I expected some, but maybe not that many). We paid by check, supposedly in full, on the day the work was completed. About 5 days later we get a call that a 'mathematical error' had occurred and we hadn't paid enough -- and owed another $400. While I can accept all that (chalk it up to wisdom, I guess) I'm appalled that they would provide a 'solid' estimate and use good ol' roofers (which by the way, looks like they got them from the local Lowes or Home Depot lineup anyway--none spoke english) and then come back with their hands out. It's all very deceptive. Rich, the sales guy, and Jim, the guy that has his hand out, can be reached at 410 933 1025.

On Friday a young man came to our door saying they were doing work in our neighborhood and were we interested in having a free estimate done for our roof. Coincidentally, my husband and I had been talking about needing to get estimates to have our roof done since the winter had taken its toll the past year. So even though we don't like to encourage soliciting and door to door sales people we thought let's give it a go. We have a newborn and a toddler at home and we thought if they were willing to come to our home it could be one thing to check off our to do list. Well, this was a HUGE mistake. I am sorry I ever let these people in our home and wasted our time.

Atlantic remodeling called us on Friday to confirm the appointment. We had set the appointment for 9:00 telling the man that I had an appointment to be at by 10:00 and we were told the estimate would only take approximately 30 minutes. On Saturday they called at 8:00 and started pressing my husband about how much we were looking to spend and when we were looking to start the work. I couldn't understand why they would call an hour before our appointment to ask these questions but my husband spoke to them. At 9:00 a "project coordinator", Adam Edwards, showed up at our home. We were impressed that he was on time and seemed ready to show us samples and give us information. At 9:40 I handed off my newborn to my husband, apologized to Adam and excused myself from the meeting. The "project coordinator' began to throw a temper tantrum much like my three year old would when he doesn't get his way. He started in that I HAD to be there. They wouldn't give an estimate unless we were both there. WHAT? He then asked us for a home phone to call his "boss." He yelled in the phone that this wasn't going to work that I was running out on him. He then handed MY phone to me so that I could be berated and insulted by his "boss." His boss Jared tried to blame my husband for this saying he had approved the meeting. I got very angry because the estimate that was supposed to last 30 minutes was already up to 45 minutes and the salesman hadn't even taken any measurements yet. We weren't even close to being able to discuss cost. Of course he had asked us at least every other minute how much we were looking to spend. Really? They want us to tell them how much we have to spend? Tell us how much it will cost and we will let you know.

The "boss", Jared told me it is Atlantic Remodeling's policy that both homeowners HAVE to be present because they get a 75% better return call rate. I asked if they could just give the information to my husband and we would review it and discuss it. He told me no and started in on my about how they made accomodations to be at our house on Saturday morning to give us a free estimate and some other stuff about how insensitive I was being. I told him that I had an appointment that I had to keep due to some complications during my pregnancy which had kept me pretty much homebound for 9 months...HE continued to berate me. I finally got annoyed since I was going to be late and threw the phone to my husband.

While I was walking out the front door the salesman slammed his books closed and threw them in his bag like a child and he started saying things...I told him if he didn't like how we ran our house to get out of my house. We do not as a policy yell or talk disrespectively in our home and I find it appalling that this company thinks it is appropriate to talk to potential customers this way in their homes and in front of my newborn and three year old child.

What ever happened to the customer is right. Now that I have done some research I see that there are many complaints out there on them. I wish I would have read these before I let them in my home. That is 45 minutes of my life I will never get back. I am just grateful we angered them enough that they left before we wasted anymore time!

Atlantic Salesman quotes extremely excessive price knowing non-acceptance; then follows by asking customer to display company sign and reduces price, still excessive, requiring immediate signature to gain new price.

We needed a new roof and agreed to hear the Atlantic Remodeling sales pitch. The first hour is spent selling us on how great and reputable the company is. Please, Please, Please, do your own research - Better Business Bureau, Internet search on Atlantic Remodeling Reviews/Complaints, etc. Do your homework!!

The next part of the pitch is what is involved in putting on a new roof, and the options available.

Lastly they calculate the price, write it down on paper, fold it in half or turn it upside down and hand it to you. Next they explain that if you agree to sing the contract that day, they will take off 25%.

We sat through the pitch and were told that it would cost north of $4, 000 for an average sized townhouse in Nottingham (Whitemarsh), MD. This was more that we were hoping to spend - we were looking closer to $3, 000.

Mike, the salesman, sat for a moment then asked us to fill out a survey form including why we weren't going to sign the contract that night. Price was the #1 reason (so far...). All of the sudden he remembered the marketing program they had and put on his best dramatic act letting us know that it was a long shot but he may be able to arrange to have the job done at cost in exchange for letting us put up a sign in our yard. He borrowed our phone, after having used his cell phone a couple of times (not sure what this is about, but having read several reviews - this is a recurring practice), called his boss and wouldn't you know it, the marketing program was available - bringing our cost down to about $3, 000.

Next he began to write up the contract, adding 6% sales tax to the cost. (i have checked with the tax dept at my company and neither the materials or labor of this type of job is subject to sales tax!!) There is a clause in the contract that states that in the event that any wood needs to be replaced it would cost $X per foot. When asked about this, he said that most jobs only require 1 or 2 pieces of wood, if any. Since we were getting the job done "at cost" we also had to sign a waiver that forfeited our right to opt out of the contract within 3 days. (BIG MISTAKE - MY FAULT!!)

A couple of weeks later the materials arrived on the neighbor's roof and the workers came a couple of days later. When i arrived at work, i received a call from the operations manager who stated that all of the wood on the roof was rotted and needed to be replaced. This would cost an additional $3, 000!! The job was now going to cost us $6, 000!!! The operations manager said that it was routine to have to replace all of the wood. I told him the salesman said the very rarely did they need any more than 2 sheets. His reply was that he didn't know what the salesman said, but at this point they have to continue due to Maryland code.

When asked about doing the job at cost, he said that since they weren't making much money on the original part of the job, they couldn't offer much of a discount on the wood.

My experience with this company was very poor; i'm left feeling like this is slimeball used-car salesman type company. My recommendation is to do your homework, asks friends/co-workers for recommendations. There have to be better companies out there to deal with. I will NEVER do business with this company again.

1. Appt scheduled at 9 a.m.; was called the night before as a reminder and again at 8 a.m. that morning, but salesman was still 30 minutes late.

2. I immediately smelled beer on his breath (9:00 a.m.)

3. He began his 'pitch' complaining about the company - "I'm really mad at my company right not" because they made him drive in to the office several miles away and my home is close to where he lives. Very unprofessional.

4. He made an inappropriate racial slur: "If you buy this stuff from Paco off a truck..."

5. Used mild cuss language

6. When I said I wasn't going to sign anything today, and that it bothered me when companies offered a 25% discount only if you sign that day (because if they can afford a 25% discount, they must not be offering the best price), he said it would be a waste of time for him to measure my house then. As others have mentioned, his whole attitude changed.

7. He asked to use my phone and I gave him my land line phone. He tried to make a long distance call on it, but I don't have long distance, which he complained about. Then he asked for my cell phone, and I said, "Don't you have a cell phone?" and he said he did but his was in the truck and it was dead. He then proceeded to call the company and say this was a waste of time and that I was freaked out when he gave me the estimate range ($12, 000 - 31, 000), which I did not do.

8. When he was packing up I asked if he had a business card (because I didn't catch his name and I was pretty sure I wanted to make a complaint), and he would not give me one.

After he left I wondered seriously if he had been casing my house and if the whole thing was a scam.

After several hours of stewing over this, I decided to call the company, because seriously, I'll never recommend them and if it were my company I'd like to know my salespeople are like this, but then I ran across these complaints and realized the company doesn't really care.

I am single and am really uncomfortable knowing this guy knows where I live.