Atmos Energy
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Category: Services
Contact Information United States
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Atmos Energy Reviews
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Dunlip
October 14, 2009
Use less, pay more
It looks like on March 29, 2007 the Railroad Commission of Texas has issued an order that Atmos Energy Corporation can charge its customers some kind of a fee called WNA (Weather Normalization Adjustment) effective immediately. I found that out when I received my Atmos Energy bill this month. In the month of February 2007 my gas bill was $155.30 of which $120.64 was for my actual gas consumption of 14.0 MCF. In March 2007 I used less gas, about 12, 3 MCF and that is $105.99. But Atmos Energy added a $101.75 charge they call WNA to my March 07 bill bringing my total bill to $253.80. When I called the company to get what I percived to be a big mistake corrected. Instead I received a stern answer : Pay it all or your service will be disconnected. The company says that if the weather is warm and I use less gas they will adjust my bill by adding WNA to it; in this case $101.75. I used 2.0 MCF less gas and I am paying almost $100.00 more. I am still trying to understand why Railroad commission would issue such an order.
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Ian
April 9, 2009
They refuse to allow me to speak to a billing person or a supervisor
Atmos Energy ows me $263.41.
I have contacted them several times (11-22, 11-30, 12-2, 1-10) but they just say the credit has not been processed.
Can you help me get the credit?
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