OCT 1, 2009 I ORDERED THE INTERNET AND HOUSE PHONE UNDER THE ASSUMPTION THAT MY BILL WAS 38.95 FOR WITH THE ADDED FEE OF 9.00 $ EXTRA FOR 8 MONTHS FOR THE MODEM. ONLY THE DEPOSIT WAS TO COME OUT FOR 50.00$. THE SERVICE WAS SUPPOSE TO BE CUT ON THE NEXT DAY ALL I HAD TO DO WAS HOOK THE PHONE UP AND WAIT FOR THE MODEM TO COME IN THE MAIL. BUT WHEN I HOOK THE THE PHONE UP IT WASN'T ON I CALLED AND THEY TOLD ME TO GIVE IT A DAY. SO THE NEXT DAY I CHECKED AND IT STILL WASN'T ON. I JUST SO HAPPENED TO LOOK AT MY BANK ACCOUNT AND NOTICE THAT THE 50$ PLUS ANOTHER 80$ WAS TAKEN OUT OF MY ACCOUNT BY ATT/ BELL SOUTH. I THEN CALLED AND I SPOKE TO LITERALLAY 19 PEOPLE WHEN I STARTED COUNTING. I WAS HUNG UP ON BY A MANEGER WHEN HE ASKED ME TO HOLD ON. AT THIS POINT IM ON THE PHONE FOR 2 HOURS AND NO ONE CAN TELL ME EVEN WHY THEY TOOK THIS 80$. I FINALLY REACH SOMEONE WHO COULD TELL ME WHY THE MONEY WAS TAKEN (FOR THE MODEM) THAT I WAS SUPPOSE TO BE ON PAYMENT PLAN. AT THIS POINT I WAS SO DISGUSTED I TELL THEM TO CANCELL EVERYTHING AND GIVE ME MY MONEY BACK.
I RECIEVED THE 80$ BACK BUT NOT THE MONEY FOR THEM OVERDRAFTING MY ACCOUNT. IT HAS BEEN 6 WEEKS AND I STILL HAVE NOT RECIEVED MY 50$ DEPOSIT BACK. AND THEY STILL SENT ME A BILL FOR SERVICES THAT I NEVER RECIEVED.