Greetings;
For the past two weeks I have been trying to get High Speed Direct Dry Loop DSL service from AT&T and no one is able to get my service running. My first attempt was when I called on Jun 22 requesting DSL service the sales representative took my information and she explained that I would have service in week. So I waited and did not receive the DSL equipment nor any call as when it was going to be delivered. I called back and none of the representatives could find my account. So after remaining on line and talking to 4 different representatives the last representative re ordered my service last week. Yesterday I received my DSL equipments and I installed them, but the service was not working. So I called back and again the Technician could not find my account. I told the representative it was strange that AT&T would send me equipment to install but not have an account for me. So as of today I still do not have service, this issue is costing me $100 week due to the nature of my work which requires me to work from home. What does it take to get service?? Unfortunately in the Frisco Zip code 75035 only AT&T and Time Warner provide high speed internet. I called again today and they still can not find my order even though they have send me their equipment. They finally say we are sorry!