I was wondering if any other business owners have had their DSL service upgraded by ATT when the upgrade was expressly denied or the upgrade was without permisstion. The second issue I have had is with the automatic renewal of advertising in the yellow pages when I told the representative that I was not interested and the advertisement was renewed anyway.

If so, please contact me at [email protected]

A week before christmas my daughter, her boyfriend and myself went in because i had seen the add about the cookie being 9.99. It was time to renew our contract and so I started to talk to one girl, because most every other person in our st. Joseph michigan office are really rude and not helpful. So I asked her if I could get the 9.99 cookie if I re did my contract and she said yes, so my daughter who is on my plan wanted the pink one. She said she could get it and they didnt have one and wouldnt contact the Benton Harbor store who had six. So she said dont worry we will get one in and call you when its in. I also added my grandson to my plan and bought a 19.99 phone for him. As soon as I signed the contract they started re-nigging on there deal to give me the cookie. Another sales rep interupted my conversation at that point with the sales person I was working with and interjected that I couldnt get the phone for that... why after I signed the contract did this whole situation change. We never got the phone and the people were very rude!! I would think that any supervisor etc would want to know that there whole staff is really dishonest and rude. They have been less than honest and very rude and now I have a contract that I hope can be changed when ATT takes over or will be have more of the same here.

My family recently switched our entire cell phone service because of the advertising department at ATT. We are disgusted at the constant "feminine male" that frequents just about every single ATT commercial these days. The object of advertising is to relate to your audience. If that was true, every man in America would wear black framed glasses and be 5'7 and 132 lbs. That is NOT the case. What ATT has done is make American men look like women and offer nothing beside sitting in a cubicle all day accomplishing nothing. I have taken this as a strong insult and I wanted to bring it to your attention.

Sincerely,

Matthew Baker

did not receive $75 rebate after signing up for at&t high speed internet ultra

I've had problems with ATT several years ago, when I inadvertently paid a bill twice and could never get a refund for it.
Now the infamous OAN charges for unsolicited "services" on the land line bill? OAN are impossible to get in touch with and ATT is uncooperative.
I've been paying these charges unwittingly for months, having set up a direct payment with my credit card, but enough is enough! These greedy thugs have stolen millions from the good people of America, during the second worse recession of the century, mind you. Would this be a good grounds for a class action?

Jean-Paul Monsche