The company charged me $14.99 for pay phone club without any authirization. This company did same to me about a year back for some other charge which I do not remember the name. When I called them, it was a cake walk to get it removed from my bill.

The company is quietly putting unauthorized charges on the bills and if it goes unnoticed by the subscriber, it is an income for the company. this is completely unethical.

If you refer to the "additional charges" explanation document on ATTs website it describes the highest amount of Regulatory Cost Recovery Charge for my zip / state of North Carolina as $0.62.

Further it clarifies the Telecommunications Relay Service (TRS) as a Component of the Regulatory Cost Recovery Charge.

I therefore submit that the following two separate charges combined exceed the highest cost of $0.62 stated in the explanation of additional charges and request that the additional two charges totalling $0.18 be reversed immediately.

TELCOM RELAY SERVICE SURCHARGE $0.09
REGULATORY COST RECOVERY CHARGE $0.62

I have been a Cingular/ATT wireless customer for about 4 years now. In june of 2007, I ordered a new Sony Ericcson phone. The phone was rebated $75.00, which is one of the reasons I purchased it. When I submitted the information to secure my rebate, I erroneously omitted some of it. Att`s rebate company sent me a letter notifying me of this fact, telling me what additional information I would need. The letter was addressed to Mr.Ana A.(last name withheld), not Dana A., which is my given name.I promptly resubmitted the rebate form, including the omitted info, along with a letter notifying them of the fact that they had misspelled name, and that all future communications between them and myself be sent tho me under my correct name. Several weeks went by and I received my rebate in the form of two gift cards with my name printed on them. But when I looked at the name on the cards, they read Ana A. ! I contacted ATT customer service and was told that they would resend me replacement cards, but that it would take up to an additional 12 weeks to receive them. There was no way that I could present those cards to a merchant and convince that my name is Ana, considering that I was a 42 year old MAN! The service rep suggested that I use the cards towards my ATT account. I was under the impression that a rebate is my supposed to be your money to use as you see fit. I wanted my money to use the money for other purposes, so I resubmitted the info a third time. Nothing happened. After many months went by, I again contacted ATT customer service, at which time I told them of all I had been through trying to secure what was supposed to be my $75.00.The rep personally contacted the rebate company. They assured her that they would resubmit the refund within a month. Again nothing happened. I called Att again in an attempt to get my rebate, at which time a representative told me, that in essence, she could not help me, and that I would have to deal directly with the rebate company.I tried writing again, even threatening to send the matter to my state atty.general`s office, but to no avail. I feel cheated, and robbed.My cellular contract is up in a few months, and despite having satisfactory service from ATT over the last few years, I am shopping for a new cellular carrier.I have heard that the telecommunications industry is the most hated by american consumers.Now I understand why.

I was offered a $75.00 Visa gift card as well as a $50.00 modem rebate from ATT in Feb. 2009. These were incentives to purchase internet service from them. I had my internet hooked up on 14 Mar. I was not told when I agreed to this that I wasn't eligible for the gift card until at least 30 days after service was officially begun. I have checked the rewards site every other day and it still tells me I'm not eligible for any rewards. No one seems to know anything about a rebate, either. I've contacted ATT no less than 3 times and still can't get them to honor their promise. They also sent me a letter I was to sign and return to them but it was written in Spanish so I have no idea what they were trying to get me to agree to...I requested the letter in English but never received it. I have a suspicion it was my rebate form.

had att uverse installed 3 wks. ago today. 4/10/09. just had my 5th. service call.