On 6 March 2011, we discovered our landline home phone line was not working. We called the ATT repair phone number provided. We were then told that it wouldn't be repaired until Wed, March 9, 2011, after 3 PM. We were NOT happy with this delayed response in the first place and called back many times but could not get out of "recorded message" loop. But, nonetheless, we re-arranged our schedules so we would be home. At 5:19 PM, March 9th, we were called by the same repair number (877-737-2478) we had called and were told a technician wouldn't be out now until Thursday, March 10th!! We cannot do this. When we called this same ATT repair number back to complain, we continued to get the recorded message loop. When I finally somehow talked to a real person, she said the computer didn't show anything about such a call to us delaying the on-site repair. What? What kind of service is this? Because of this runaround and VERY, VERY poor service, after all these years with ATT, we intend to terminate our relationship with ATT. But our phone line better be fixed and fast because we are still paying customers!

We moved our office about five blocks in August to a smaller space and had our AT&T service transferred -- same numbers, Internet service, etc.

Last week I received our first phone bill in the amount of $900 for three business lines and one DSL line.

I called the billing office on 9/28 to resolve the matter and learned that they set up multiple DSL lines and made errors to the voice mail service, etc.

Upon "resolving" the matter, they disconnected the DSL line that hosts our Internet, wireless printers, wireless network, outlook boxes, etc. We were shut down as of this morning 9/30.

I spent 2 hours and 47 minutes on the phone this morning with various AT& T departments and representatives only to learn that because it takes 24-48 hours for one department to communicate with another I can't even order the service back until Monday, 10/4, and then it could take up to three days to get a technician to the office to restore all the settings.

This means AT&T will put a small business out of business for five business days -- and because of that, probably close our doors all together.

In addition to this latest problem, when the move took place, we were down for 10 business days due to phone lines, Internet, fax, and voicemail service all being set up incorrectly multiple times.

If I am not up and running for five business days, I will lose $11, 000 in billable time. In addition, I'm losing billable time by consultants who can't work out of my office. The initial set-up issues cost me a retained client and $28, 500 in lost income over the next 12 months.

I really wonder how ATT can get away with those commercials saying they have coverage for over 96% of Americans or whatever they said in it. I dont live in the middle of nowhere, I live in downtown Boston and getting a signal for more than about three minutes is impossible. If you go into a building, no matter what type of building it may be there is no connection, no connection for 3G or data connection and its the same when you walk outside. I feel like I have to walk around with a twelve foot antennae to get any connection from this company. Im not sure if it is like this in any other city but if you are an ATT customer in the boston area, forget about it, your phone will be a useless device

I've been on hold for 1 hour and 20 minutes now (and counting) trying to get my bill fixed for bogus wireless charges that we didn't even incur.

What a bunch of crap!

Hey, AT&T - I have nothing better to do but complain to any and all possible places on the Internet while I wait for your people to come to the phone. There can't be that many customers needing help right now (and for that long). Your employees are probably taking a dinner break and have put their phones on DND!

So sick of this crap, I'm ready to disconnect ALL my services !!!

If anyone here has a ATT Samsung Captivate, you should know that yesterday 2/24/11 ATT put out info, telling customers to go to a Samsung website to download the new Android 2.2 platform.
Be advised if you have a computer with Windows7, 64 bit a common computer software, on all Windows computers sold in the last year or so, you will be unable to download the platform to your phone. I have had several conversations with ATT and Samsung about this issue. It was even suggested to me, that i should find a friend with a Win7, Vista, or XP computer with a 32 bit system so i could download the update. I had to laugh at that technical support in this day and age.
Someone or lots of people are behind the 8 ball in this situation, in my opinion. Type this in your search engine and you will find the instructions per ATT for the download. Being a better then intermediate computer user, i don't even understand step 3 of the download instructions. I might be missing a point, but is just doesn't make sense to me.
So before you spend hours of frustration trying to update your phone, and getting agrivated more with every call and email to ATT and Samsung, you might check your bit platform on Windows. I have had many years of Att affiliated service or direct service for mobile phone, but this is a bad first experience for me.
Paste this to search engine and you will find the instructions i received from ATT.
How Do I Update The Software On My AT&T SGH-i897 (Captivate) Phone To Android 2.2 (Froyo) Through Kies Mini For PC?
Offical ATT Stores do not even know how to do it yet, in my area, anyhow.

Good Luck