Every day, and very often, outgoing email takes up to seven minutes to actually be sent on its way. U verse claims that it is an Apple problem, not theirs. Apple says, that isn't true. It may be that the U verse server is loaded because customers are downloading movies or other huge amounts of data. Has anyone else experienced this?

I am so disappointed with Att u-verse. We just became customers the 3rd of December. We were watching tv and our tv, telephone, and internet just stopped without reason. We called to find out the problem. Someone on their end cancelled our services without notice in error. We talked, was put on hold, promises were made to help, etc, etc...We were told nothing could be done until Monday to reconnect our service for a new order to be put in to reconnect. So we have to go for a entire weekend without internet, tv, and especially a landline phone. No one could give us an explanation on how the mix up happen nor a way for immediate action. We are new..new customers and should be having problems so soon. Our alarm system is connected to the phone and we have a young child and no one seems to care about this nor they want to. They could easy correct this simple problem if they want to. I will not recommend Att to others and will question if I should continue with the service...

Since Dec. 22, 2008, I have been trying to get my cable, internet and phone service and billing as to what was promised. As of today 4-17-2009 I am being told that the bill will be $17 more per month than I was quoted after various credits given to me by various customer service people for delay in service.

I first was told $110 a month, then with the delay in service I was given a $10 off for 6 months. Then another delay then given $20 off for 6 months and an additional $100 cash back. Then with more problems I was to receive a 3 receiver and movie package, now I am not getting that at all.

That meant from the original $110 a month I was to pay after the promised credits $80.00 a month. Today they tell me it will be $97.

I have been dealing with this company since Dec 22, 2008. That was the orignial date it was to be installed. With all the other problems it was finally Feb 28, 2009 until it was partially installed. Still waiting on the 3 receiver which they now say my credit it no good for it.

How can I have all the other, internet, phone, and 2 receivers, but my credit is not good for a $7 a month box?
I have gone all the way to the executive offices and this is how they are treating their customers. I have dates and names and times of all calls to the company with the credits given to me yet the executive offices are not complying to what their customer service reps have given.