WOW you suck- This is my third time complaining I think - because this is much easier and less time consuming than trying to get your lethargic customer service to respond to problem(s). Your questionable product is failing for the sixth time in 18 months of service - at the worst possible moment. The skipping screen and digitizing/pixelating playback viewing makes it impossible for me or my children to enjoy THE SERVICE WE PAY YOU FOR. Let me just say - If I were interested in professional sports like some of my friends, and this were a bowl game, you could expect a freaking lawsuit right now. Nope, I have resolved to do what I can do in this situation thanks to your crappy customer help - I will not cancel service, I will not call you anymore, I will simply apply my negative energy to boards like this one and COST YOU AS MUCH POTENTIAL BUSINESS AS HUMANLY POSSIBLE! You suck, your product is buggy, over-hyped, and false advertised, and THE REST OF THE WORLD NEEDS TO KNOW. In the unlikely event that one of your upper management CEOs is reading complaints like this - I hope your corporate jet crashes into the side of Mount Whitney for making money off of this product you jackass. Your customer service is terrible, it is obvious you don't care and think your time is worth more than your customer's. Well I am sorry that you fell into that trap - good 'ol USA free market competition will tune your ass up soon enough. But in the mean time- -Thanks for NOTHING! Your customer service will not fix the problems with your product - it is not infrastructure HELLO! this is fiber-optic, and I have already fixed everything your retarded installer botched during the setup. - Nope there is nothing left to do except actually send someone else out to fix it which you will apparently NOT do without wasting hours of MY TIME first. Well #$%^ you and the horse on which you rode in! Soon someone crazier than I will probably act out worse than complaining and then you will start paying attention. MERRY CHRISTMAS YOU JACKASSES, (although you wouldn't know it by our TV programming.)