I have had phone line issues for almost a year. Eight techs have come out and worked on the problem. One replaced everything for the outside phone box to and including the gateway. But the problem still is there. For the last two days I have been without home phone, internet and TV for hours on end. I lose connection in the middle of the night causing my home alarm to signal loss of dial tone waking my family. Techs have put me in contact with their supervisors who will not call me back when I leave messages. Calls to the Uverse support number only gets you voice prompts and the automated system detects a problem and schedules a tech. The tech start at square one and retrace all the last 6 or so techs have done. But since the tests they perform while they are there do not show an issue at the moment they leave without doing anything meaningful to correct the real line problem.
It seems that my home is serviced by a cable that is more than 30 years old and my connection to it is by a buried "bonded" connection. Two techs have said that the problem is the cable but it is very costly to dig up and install a " pedestal".
I have a lineman coming out this morning (the second in a week) to check the cable. Want to make a bet that the lineman does not find a problem!
Overall when everything is working Uverse is a little better than my past experience with Charter Cable. Dish HD has a much sharper picture. ATT picture freezes a lot and the boxes are very slow to respond to the remote control since a recent software upgrade.

Att Uverse salesman treated my 87 year old father agressively 4/25/11. Salesman in ATT issued parka, father in open door in shirt sleave on cold night. When I intervened by asking for supervisors name, was asked why I was being rude. Father became annoyed and explained because he was wasting his time.

Please do not give these jerks the time of day. If I may, I'd suggest that you keep one of your six year olds scocer participation medals handy and pass it along so that their delicate feelings are not hurt.

I have had att uverse for tv, internet and phone for just 3 months. I have had to call twice to get internet access restored. Both times their automated system offers to run a diagnostic test and informs me that there are service issues in my area and don't bother talking to an agent as they won't be able to help you. The first time I waited 2 days for internet access to be restored, only to discover that wasn't the issue at all. The second time of course I ignored the advice and talked to an agent who was able to get my wifi connection to work. Now setting aside the fact that I have now called the customer service two times more than I ever had to contact my prior internet provider, I find it unbelievable that a major company can't fix their automated system. The customer service rep acknowledged that there are issues with the automated system. I could a small company having to accept a broken automated system but ATT is just trying to get out of helping people. Also, EVERY TIME you call with any question, they are experienced an unusually high volume of calls and one must wait more than 10 minutes to speak to a representative. It can't always be unusually high, they're just hoping you'll go away. Of course, I will be going away, just as soon as my uverse contract is up.

A very professional and efficient technician installed ATT Uverse TV, Internet and Phone service with the U300 package. I used to have Dish network and comcast cable services at the same time (prior to Uverse). It was exactly 1 week now and everytime I turn my TV on, the Uverse HD channels look likeDish Network's standard definition channels. Uverse does not even come close to the picture quality of Dish satellite. I made the mistake of cancelling both my Dish Network and Comcast cable (for the Asian channels). Very poor picture qualities. I am wondering whether the set top box (Total DVR, ATT calls it) is REALLY AN HD RECEIVER or just an enhanced definition one. Also, I noticed that their connectivity to the 3 TVs (1HD and 2 SDs) is via ethernet cables. My family and I are not happy at all and I feel I was misled to believe ATT provides better viewing experience. I dread the time when I am going to call ATT to cancel the TV service and be slapped with a hefty early termination fee . So think twice before getting this service. The music channels are mediocre too.

AT&T cellular representative offered a bundled package which would include cell phone bundled Uverse (HDTV, land telephone and internet)
for $60/month less than we were currently paying for the services. We could have a 30 day trial with no contract and a money back guarantee.
We signed up and had Uverse installed, Then we found out the cell phone was not part of the deal. The Uverse HDTV picture was not as good as Cox cable which we had prior to trying Uverse. The day after Uverse installed, wireless didn't work, e-mail didn't work and our fax machine would not send or receive faxes. Countless hours on the telephone with ATT and lot of empty promises of when things would be fixed or would not be fixed. Finally after a week of haggling ATT got some things working. E-mail I finally figured out how to fix.
After that we decided to go back to Cox Cable and back to ATT land line and DSL (Internet). We needed to get back to exactly where we were before joining the class action suit against ATT/Uverse.
Then we experience two more weeks of hell trying to get back to where we were. Again countless hours on the telephone, listining to recorded messages, repeating names, pin numbers, address, problem. Again empty promises of when services would be re-instated, when technitions would be schedule. Finally got back ATT land telephone and DSL.
Cox cable for no charge came out and straightened out the re-arranged co-axial cable mess ATT had left behine and got me back on Cox cable.
Be carefull when you decide to change from services you are basically satisfied with in order to save a buck. Get the price of every nut and bolt and all fees and taxes if possible. Also, consider companies that have local customer support office. ATT's installers may be local, but all customer help is long distance with 800 numbers and lots of hassle, lots of sweet "I'm so sorry talk" and very slow action.