Picture freezes, DVR already replaced once after less than one month of service. Tv intermittently loses signal. Telephone and onlive service is based in India. Can't get these idiots to understand what thew problem was. They send out the wrong person to address proble. Much downtime. When I signed up, I was told that I had $220 of rebates coming. After a month and a half and no money seen, I called and found out that no one had arranged to send me anything. I suspect that they were hoping that I would forget the rebate and they would profit even more. This is the worst mistake that I have ever made. I am cancelling ATT tomorrow and will NEVER use ATT in any way, shape or form again!

Billing: We signed up with ATT Uverse for home phone, wireless, internet and TV to consolidate our expenses, receive only one bill a month and to save $1200/ year. Video on Demand is a joke, and have only been able to actually view 1 out 3 videos due to choppy reception, slow download and poor video quality and sync. Repeated attempts to view and long wait-times to talk to a 'real person' about reception issues have sent us to Amazon video downloads (half the price and NO problems with viewing). Additionally, both our hardline and wireless services 'cut out', 'drop calls', and have static on the line at least 3-4 days per week---unacceptable for a home-based business. But the MAIN and most annoying complaint is their billing department. Checks sent the day after bills are received and two weeks in advance of the due date are not credited to the account until the due date, but then take an additional 3-5 business days to 'process' and 'clear', so in their words, we are always past due and late in paying! On switching to Online Payments: 6 months of attempting to pay online also resulted in being sent overdue billings because even when we paid online the DAY the BILLINGS came OUT, and received confirmation of payments sent, they still aren't credited to the account until the due date, then take up to TWO WEEKS to CLEAR or show up online as having been paid, and AGAIN we receive past due billings, with AT&T saying that their online services updating can be delayed by as much as 2 weeks? We were in Canada for 3 months and ATT Uverse REFUSED to accept our online payment from an out-of-country-server-address, though we were logged on with password and ID and the money is transferred and paid IN the U.S. from our U.S. bank account. In resignation, we signed up for AUTOPAY in August of this year, but contrary to their letter of acceptance, it did NOT go into effect for October and now they AGAIN say we are two months past due on payments, (even though a phone representative said our October billing would be deducted in October, it was NOT). Each successive 30-40 minute wait for phone complaints to ATT has them saying Not to Worry, you're now up to date... but today, on the due date, we received past due bill warnings by email, by USPS and by phone with threats to cut off our service. Here's the deal: They don't credit funds to your account until the due date, then it takes 2-3 days for it to actually process (So because of their poor billing practices, you're past due). AND they send out new billing invoices before the due date arrives and the ON TIME payment has not yet 'cleared', so you're ALWAYS late. No way to run a business. I certainly can't get away with it. Would lose all of my customers the first month. If there is one more problem with billing, they lose our business and any of our family and extended family we can talk into leaving, as it is not worth the 'saved money', when we lose it spending hours and days of following up every month through email, online and on the phone, waiting up to 40 minutes to speak to an actual person, being shifted around to multiple 'wrong departments', then have it happen all over again the following month.

I have had ATT Bundle U-Verse since 4/09. Since that time it has consistantly dropped service. I work out of my home so this is costly and irritating to me and my clients. I have called many many times. Many agents have been to my home, they all say something different about what is wrong, one didn't even show up and then the one recently who I had to ask to leave because of his rudeness. (I filed a complaint against him and 4 days later the phone service is totally out? Coincidence?) The phone agents are more concerned about rather or not you will complete the survey about them, then they are about you being happy with ATT. They even will say the survey is about them in particluar NOT how you feel about ATT Uverse in general. I guess they are more than aware few are happy, especiallyif they get service such as mine.

After talking to a sales person at an AT&T store, I decided to go with AT&T U-verse for my internet and cable TV, even though the competition had a slightly better deal as it seemed like the internet service would be faster. They weren't able to schedule an appointment for me until two weeks, claiming the people who set it up live two hours away (which was a lie). I patiently waited for the date and a service technician came out the day prior to the full installation to set it up. He had to replace the box and move around wires and claimed the techs wouldn't know what to do if they saw the old one so he changed everything. I asked if it would affect the service of the other tenants in my building to which he seemed very unsure of the job and insisted that if it did, not to tell any of them. The following day, the service technician that was supposed to work on the inside came in. After hours and a full day of me waiting around (as I couldn't leave my apartment until the work was done) he still wasn't able to get it set up and spent the day trying to call representatives to run checks on the line and do the necessary work. They kept putting him on hold and when they finally did get on the line, they either kept postponing the job or kept making mistakes so he wasn't able to connect. After he left, they sent over another service tech for the outside who claimed it looked fine and was ready to go. The service technician had to come back a second day (mind you, this is a service that's supposed to take five minutes to set up and we were now going on a second day - I have a life too and had to cancel a hiking trip and several errands to wait around for it to get installed). The same ridiculous scenario played itself out for another full day and the service wasn't able to be set up. He apologized and said if I 'hung in another day or two' they'd be able to get it installed and make it 'worth my while'. I have two neighbors who have this service, U-verse does service my area and there shouldn't have been any problems, nonetheless ones that couldn't be successfully resolved in two full days. Long story short, I wasn't going to waste a third or possible fourth day with this nonsense without a guarantee that it could be done in a day and without AT&T compensating me for two days of lost time and productivity and a lot of frustration. When I called the service number I was met with a girl who could care less about my experience and re-iterated that if I waited 'a day or two' they could fix it and only then could they offer me some sort of promotion or compensation once it was already set up. Why was I going to trust that AT&T could get this service running nonetheless that they would do anything to offer compensation once it was done? Nonetheless, she transferred me over to their retentions department (the department that's supposed to try to keep you as a customer so you don't cancel) and was met with yet another girl that didn't even know the situation and wasn't interested in trying to retain me as an AT&T customer. So, I was left with no logical choice but calling the competition and found a better rate and a quick installation time frame. The service tech did check back in with me and told me that he had written a long report about his own experience with the installation and that the retentions department would call me that day to make it up to me and that he had explained what happened to them so they could take care of it. Not only did they never call at all but I went back to the AT&T store to explain my experiences and was promised they would pass my information to a manager who could call me and handle it and of course that never happened either. I had to return to the store a few days later and inquire about it only to be told the person they had given the information to was on vacation and then they were going to give it to someone else to call me. I'm still waiting but I doubt it'll happen. AT&T had sufficient time to try to handle this situation and keep me as a customer, not to mention of the 40-some people involved in this scenario (four service techs came to my house, the main service technician was on the phone for over 11 hours and spoke to countless people, plus the people at the AT&T store) no one had the human decency to understand my side of the situation, take the initiative and solve the problem or act like they cared, or show me in any way that they valued my patronage of their service, and no one certainly stepped up to try to make me an offer of compensation. I am so horrified by all the time I lost and this useless service and lack of employee knowledge and team work that I clearly see AT&T for the corporation it truly is, profit over human beings. I will NEVER use AT&T for future services again and when it comes time to renew my phone plan, I will most certainly go elsewhere. I can't believe this many people couldn't fix it or do their jobs or even be sincere. From other things I've read, lots of people are having problems with U-verse not only getting it connected but with the quality of the service itself and naturally the customer service end of it so in retrospect, going with the competition was not only the logical choice, but it was the ethical one as well. F-

I had sales people approach my door to tell me about ATT UVerse and the fact that they were offering service in my area. The offer was cheaper than what I was receiving from Comcast so I took the bite. BIG MISTAKE Nearly every item phone, cable, internet did not work. My son has wireless - the night before with Comcast had cable - with AT&T - NO. And I was told that it was not their problem - as long as I had internet on my computer they did their job. I hired a computer expert who told us the problem was not with us it was it them. They had horrible wireless service.

My phones never worked properly with my heart condition I need a phone that works. Their agents lied to me over and over about he cause of the phones not working - even saying that it was because my phones were dead. Blatant lies - every call had a new story.

I cancelled as fast I received. Features that they sold me on were not available - I never got proper phone or internet service. It took me 3 hours to cancel. Their call center disconnected me several times. I was assured I would not be charged for all this hassle. I got an e-mail bill for $107.48. I called and was told that was not the final bill - wait for he FINAL BILL that will show no charge. Guess what - the final bill came with a charge of $107.48. LIARS. I will fight this on camera or whatever I need to do. People need to know that these people are straight up LIARS.

NEVER AGAIN, Novato CA