Take it from an ex-customer: If you enjoy POOR customer service, then you will really enjoy the ATT UVERSE service. Just give it a try and attempt calling them out of regular business hours and see if you can get any support: 1-800-288-2020 (contact info as it appears on their bill). Even then, it is long waits, transferring back and forth, sudden and unauthorized fees and charges, billing issues, THEN THEY CHARGE YOU $65 to "RESTORE" something they couldn't fix, etc. IT WAS A NIGHTMARE!! The image and everything else is the same as any of the other companies, the problem comes in when you need to resolve an issue ~ Good luck with that!!! Then, you will regret it, like I did! For a service like this, I will PAY whatever just to get rid of them, and never go through it again.

We have been trying to get UVERSE installed since 1/6/10. On 1/6 the inside installer was to show between 9-11AM and did not show until 5:35PM and was unsuccessful in getting it to work. He called in a ticket and said that UVERSE would be out on 1/7/10 to fix the connection. Never Happen, No Call, Nothing! I called NO SERVICE at 5:11PM and after being on the phone for 30 minutes, they said a new appointment is set for 1/26/10. I said it was unaccepable and he (Rick) told me that is the way it is! I asked to have my DSL with ATT back and after being on hold so long, my cordless phone went DEAD and they did NOT call me back when they had my cell phone!! On 1/8/10 a technician showed up at our door and realized that he had to go to the box down the street to switch it back to DSL and then I finally had internet back on 1/8/10. Jan 27, Cory, an outside technician from UVERSE comes and says he has the UVERSE lines tested and working and switched off the DSL to UVERSE thus no internet connection. Corey stated that UVERSE internal technician would be out that same day to set the UVERSE up. UVERSE never called us. We called UVERSE at 7:11PM and spoke to Dan in Arizona who promised that the installer would be at out home on 1/27/10 between 9-11AM. NO SHOW again, NO CALL from UVERSE again! We called UVERSE customer service (HA) at 11:10AM and spoke to Brian and said there was a facility issue (that was the issue on 1/7/10) and that he would get a supervisor to call us back ASAP. NO CALL BACK again! Jan 28/10 we spoke to Crystal at 3:45PM and the install date changed to a ridiculous 2/8/10 and that a supervisor would call us. NO CALL AGAIN! We need our old DSL ATT back since no UVERSE. No one is helping or understands the issue. Order number 104926665. Mrs Melvin J Evans

Wow, it is going to take several complaint forms to convey the issues I've had with this ridiculously problematic and oversold service of ATT U-Verse. DON'T FALL FOR IT! It sounds tempting but you can believe about 25% of what they tell you in their over-the top ad campaign. Most of what they tell you is incorrect - I noticed almost immediately that the picture quality was not nearly as good as Direct TV, and the installation job was really poor. They install the modem and backup battery hanging out of the LV box in our closet so the cover won't fit back on -- and the first time my wife moves some shirts the modem falls/shifts and yanks the wires out of the 66 punch block and the phone goes dead. (this is ironic as they are required to install the battery so that the phone won't go dead in a power failure, yet their own crappy installation causes the phone to go dead?!). If i had not known how to troubleshoot and fix this myself this would have been ANOTHER time wasting experience of hours on the phone with CS and their stupid voice-bot asking me to unplug and reboot things and check everything as though I am an employee of AT&T. Switch to U-Verse at your own risk, because this will not have a happy ending. Read the other complaints on this board - I have read most of them and they are pretty typical and accurate.

I switched to Uverse, It did take them 7 days longer to install than I was promised. The service itself is ok, Time Warner has some pluses and Uverse has some pluses.
The Install tech zip-tied the Uverse outside box to a pole, instead of mounting it to my outside wall. It looked like hell, and yes the zip-ties broke and now my box is hanging upside down next to my house. I called customer service, they will be happy to come out and fix it, of course they will charge me $55 for the service call.
I believe I will be switching back to TIME-WARNER soon.
My advice is to steer clear of Uverse, they will promise the world, but will charge you when they are the cause of you problems.

I switched to Uverse because I wanted a better internet/cable package than what I had with Comcast; more specifically faster internet. I loved it until I got my bill and found that I had been overcharged.

To make a long story short, the installers actidentally gave me a DVR that did not come with what I ordered and ATT subsequently charged me for it. I called service to get some answers and the first operater had no clue as to what I had signed up for, how many receivers I had and was paying for, and why I was upset that I was being billed for ATT's mistake. I ended the call frustrated.

Next, I tried a storefront. It turns out that the storefronts displaying the Uverse banner are a farce. The associates cannot help with anything Uverse and they had to call the 800 number and talk toa Uverse representative. This time, they did get a solution for me. I would have to ship back the DVR and once they received it, they would send or install a new reciever. They also agreed to reduce the bill by the DVR cost. How audacious that I would have to spend my time to correct their problem and be without service because of them!

At this point I decided to cancel. I had been receiving collection calls from ATT for not paying my bill while I was trying to get this resolved. I paid my bill for 2 months minus the amount of the DVR with notations all over my check an bill stub on why. I waited a few days and called to cancel. The agent said she couldn't cancel because of the balance, but was at the same time trying to upsell me on a different package. Everytime I called, the agent would not know anything about my previous complaints and tell me that I had the wrong package because the DVR did not come with the U-100 and would try and sell me a different package. Every time I had to explain that the DVR was an ATT screw-up, but they would relentless try and sell me another package. They didn't get it.

I did eventually get the opportunity about 5 days later to cancel after fighting another barage of sales attempts. I cancelled more for ATT's lack of service, follow-through and reconcillation than for the money, it was only 8 dollars a month. Think of how much money ATT lost over this small mistake that they refused to correct.