I had Clearwire internet and was at the end of my contract and I couldn't wait to get rid of it due to horrible service. After doing some research I decided to go with ATT Elite DSL, I already had satellite service with Directv and was getting rid of my home phone so I only wanted internet service. I was told that the Elite DSL wasn't offered in my area but if I went with the Uverse package which included tv service then I would be able to get the Elite. This really never made sense to me but I thought ok because my Directv was starting to get ridiculously high. I saw a pattern where every two to three months the the bill kept creeping up. Only problem was I still had a few more months left in my contract with Directv. The ATT rep on the phone (Matt) told me if I went with the Uverse package I would get a rebate of $200. Since I knew I would have to pay a termination fee with Directv but unsure of how much...Verizon charged me $200 to terminate with only a few months left...I asked the (Matt) how long it would take to get the $200. He said normally it takes a few months because they want to make sure that the customer stays with them and does not cancel. I told the (Matt) I can't wait that long because I have to pay Directv's termination fee and I don't have the money right now. I told the (Matt) I would just have to wait until my contract was up and then I would call ATT Uverse to hook up service. (Matt) then tells me he is going to talk to his manager (John) and see what they could do for me and asks me to hold on the line. He comes back on and tells me that his manager (John) has ok'd to have my bill credited with the $200. I wanted to make sure this is correct to I said to (Matt), so my first two months I will not be bill correct? (Matt) says yes that is correct. (Matt) tells gives me his manager's (John) number and tells me to call (John) if my credit does not show up on my bill but assures me that the credit would show up. I get my first bill..NO CREDIT! I call (John's) number and get a woman's voicemail. I'm thinking oh great here we go but I left a message anyway. I decided not to wait around and called the main number. I got transferred 4 times and had to explain my situation 4 times! So I explained the problem again to the last person I was transferred to (Shelly). She's checking notes and doesn't see anything in there from Matt stating that my bill would be credited $200...Gee...why doesn't this surprise me! ...So Shelly asks me to hold while she tries to get a hold of someone to confirm what I told her. She comes back and of course can't get ahold of anyone. She tries to offer me $100 off my bill and the remaining $100 to be redeemed online. I told her NO! That was not the agreement! I tell her that (Matt) said his manager (john) ok'd it and even gave me his number in case I was charged. So she asks me for (John's number)...You would think they would already have this person's number! So again she puts me on hold, comes back and still can't get ahold of anyone...or so she says! She tells me that she left (John) a message to call me and that he would be calling me by the end of the day...No returned phone call...The next day...No returned phone call. Now I'm pissed! I am going to call them one more time and if no results I'm going straight to the BBB and out local news consumer advocate. I call (John's) number and the same woman on the voicemail answers this time. She tells me this is not (John's ) number and she has no idea who (John) is!!! %#$@&&(**($^*!!! I told her well (Matt) the rep that set me up this account told me to call (John) at this number and ran down the whole freaking story again! She says well there isn't a (John ) here but there is a Juan. What the F*** is wrong with these people!! So she tells me that she will have (Matt) call me back. I told her he better and he better call by today or I'm taking matters into my own hands. So far it's been an hour and no return call. I'm not going to sit and wait around and play games with these people. When I am done typing my complain here I am going straight to the BBB. Screw ATT UVERSE!!!

I usually don't go out of my way to post complaints, but there's only so a guy can take. The AT&T Uverse (Pverse seems more appropriate) is a sub standard product that AT&T is over selling. I received this call from AT&T promising a $200 gift card for switching from my current provider, Cox. I was told that the product would be equal to my current provider package at a savings of $50 month. This wasn't an intro rate either. Anyway, I went for the deal and regretted it beginning with the installation process. Only four of my five TVs worked when they were finished installing the goofy boxes. Then came the actual use of the system which was slow, lacked music channels, and had basic viewing channels spread out from 2-999. On day three, I told them to disconnect the service. I sent the equipment back via UPS, where the clerk that waited on me said people were returning these U verse products by to AT&T every week. It’s easy to understand why. Anyway I called Cox to ask for forgiveness. Cox was happy to have me back and came out and undid the damage ATT caused, and got all five of my TVs working at $0 cost.

My friend told me about ATT Uverse so I thought I would give it a shot. I setup an appointment to have it installed. The instalation guy came out on the date promised. They did a check on my wall outlets to see if I had a griounded plug for the equipment. I live in an old house that does not have grounded plugs. They told me that they would have to refuse me service. I said fine because i was having seconed thoughts anyway.

That was it so I thought. A few weeks later a get a bill in the mail for service. I called ATT&T customer service to explain to them that i never had the service at all. They said don't worry about it they see that I don't have any of their equiptment or service and they would take care of it. No big deal I thought these things happen and it is fixed now. A couple more weeks pased and i got a bill again for service! This has been going on for 5 months now! I just looked at my american Express account and guess what? Yes they charged my credit card for the bill and service i never recieved! I was stupid and gave them my credit card on sign up.

I have made atleast 50 phones calls to them over the last few months trying to get this resolved. Every representativetells me that my account shows that is closed but i continue to be beilled for a service i never had! Help! How do i end this nightmare?

I referred two people to AT & T Uverse for their AT&T Referrals program in August and October of 2008, and did not receive the rewards for them. On the website it asks for their phone number or their Ban number. I entered their phone number. After waiting 4 months, and no rewards, I called and was told that I had to enter the BAN number, the CS rep said that she would reenter with their BAN number. I waited another two months, and was now told that they registered after they had already received service, and you must do it before (I did the first time). DO NOT refer anyone to ATT Uverse. The two people that I referred have had nothing but problems with their service, and one of them is going back to Direct TV next week.

Called to upgrade my service. Was offered a discount on their u400 package. Waited two days for service to begin. Called to fine out nature of delay. Was told that I was not eligable for discounted upgrade. Service operators not familiar was product. Led to believe one thing then told another. Good old bait and switch. but if I needed a cell phone... boy they would be right on it !