UNABLE TO GET IN TOUCH WITH CUSTOMER SERVICE. CONTACT SYSTEM ALMOST IMPOSSIBLE. AFTER CONTACT THEY FAILED TO RESPOND AS PROMISED. AFTER TWO WEEKS WITHOUT PHONE SERVICE - ONCE AGAIN I GO THRU THE GAMMIC OF GETTING IN TOUCH WITH THEM AND MANAGE TO GET THEM TO CALL ME BY APPOINTMENT AT MY HOME THEY SPEND ALMOST AN HOUR HAVING ME HOOK AND UNHOOK WIRING AND TURNING ON AND OFF THE SYSTEM AND WAITING FOR THEM TO EVALUATE THE ANSWERS I PROVIDE - THEY TELL ME IT IS MY WIRING. I EXPLAIN THAT THEIR TECHNICIAN LEFT THE WIRING SUSPECT BY LEAVING EXPOSED WIRES IN MY HOOK UP - WHICH HAS WORKED UNTIL THE LAST TWO WEEKS. THEN THE PHONE REPAIR GUY TELLS ME THAT HE CAN GET A TECHNICAN TO COME OUT AT MY EXPENSE, WHICH IS AGREEABLE TO ME AND I AGREE BUT THEN THE PHONE GUY SPENDS 10 MINUTES ASSURING HIMSELF THAT I AGREE TO PAY WHATEVER IT TAKES IF IT IS MY WIRING AT FAULT. THEN THE GUY SETS UP THE APPOINTMENT FOR THE TECHNICAN TO COME OUT AND REQUIRES MYSELF OR SOMEONE IS AT MY HOME FOR A 4 HOUR TIME PERIOD TO SCHEDULE THE VISIT. I DEMAND HE SCHEDULE IT AND NOTE THAT THEY NEED TO CALL ME AND GIVE ME 10 MINUTES TO GET HERE TO MEET THE TECHNICAN, ONLY TO LISTEN TO THE PHONE GUY TELL ME HOW IT IS A BAD IDEA AND THEIR TECHNICAN DOESN'T HAVE TO CALL ME - I JUST MUST BE HERE WAITING TO MEET HIM. AFTER A HALF HOUR I CONVICE THE PHONE GUY-MATHEW - TO GO AHEAD AND SCHEDULE THE TECHNICAN AND LET ME TAKE MY CHANCES MEETING HIM. IT SEEMS THERE IS NO SUCH THING AS CUSTOMER SERVICE WITH ATT UVERSE. ONE WOULD THINK THAT YOU COULD GET THEM TO WORK WITH YOU A LITTLE BIT BEING THEY HAVE TOOK TWO WEEKS TO GET AROUND TO DOING SOMETHING ABOUT THE OUTAGE. IT ALL COULD BE REMEDIED BY FAST EFFECTIVE PHONE CONTACT WITH A LIVE PERSON THAT CARES ABOUT PROVIDING THE SERVICE NEEDED TO HAVE A WORKING TELEPHONE. I DO HAVE PHOTOS OF THE SHODDY WORK DONE WHEN THEY HOOKED UP MY SERVICE BUT CAN NOT DOWN LOAD THEM ON THIS COMPUTER.

GARY CARLISLE