We just recently had a tornado come through our town my cell phone would not even call out so i could let my family know i was ok. I would like for someone too look into getting more towers up in my area or I am going to be forced to find another carrier with a lot more coverage . I have had att since they first came out with cell phones but when i really needed my phone it did not help me one bit and it is really bad to have no home phone because the wires got pulled out of my house please send someone out to try and give us more coverage and quit wasting money buying more companies and just concentrate on making the customers you already have get better coverage areas.Thanks for your attention.

After contacting ATT Wireless on January 19th 2011 regarding an open ticket/complaint dating back in November I was subjected to offensive religious commentary by Kimberly Smith at their Paris Texas location. In escalating the issue I was basically told that ATT would talk to the employee but that beyond that they really don't care about losing another customer. The people in the "Office of the President" for the the wireless group all the way up to the senior manager Charles Villerale simply do not care about customers and have only one objective and that is to enforce the terms and conditions of contract and to make certain that when the contract ends make certain that the customer never ever ever returns. So why is ATT spending so much time and shareholders money with their campaign to retain customers when they actually have no problems sending customers away in a bitter fashion and making certain that the customer (like myself) will not only never return but will also cancel ATT residential services losing revenue for that group? I am impressed that ATT Wireless prefers to have employee's instead of customers since customers are the ones that generate revenue and profits. Are the shareholders aware of ATT Wireless's poor business model, bad behavior and their masterful ability to lose a customer permanently. Current customers with expiring contracts and potentially new customers should seriously consider other providers for these services or you will also learn the hard way as I have that ATT never has and never will have any respect for the customer.

i work in dearborn michigan for at least 6 months now my phone will not work while at work...This problems clears up when i go home so before anyone says turn on/off your phone check the sim card blah blah blah. the phone is in perfect working order works before i get to work stops working around 930-1000 everyday i work then starts working once i get north of ford road. What is the problem?? Its simple att either restrict access during the work hours or they dont have the ability to accomidate the cell trafiic in the area during peak usage. Why should i continue to honor my contract? I want an answer from ATT not some poor guy in india telling me its my phone we have great coverage in dearborn. Anyone reading this DO NOT buy att their service is horrible their coverage is horrible their customer service is worse than sprint pcs once was

I purchased a NATIONWIDE UNLIMITED package from ATT, 2 months later, I gota letter from ATT saying my off net usage was going to be placed on roam resriction because of excessive use, what part of NATIONWIDE UNLIMITED. ATT was NOT the least bit helpful, they passed me from person to person, trying to confuse an already confusing situation. Bottam Line I paid for unlimited and the are trying to limit me, while I am paying the same fee for less service, this is a complete SCAM.

Until recently i was very satisfied with my service with ATT the back on September 2, 2008 i requested their DSL Direct Service they gave me an order number and told me it would take place on September 9th at which time i would go to what they called a dry loop # and my home phone service would be disconnected well on september 8th they shut my phone off NO problem it was not being used anyway on the 9th i come home to find i had NO internet service yet i had a signal so they walked me through set me up and turns out i just needed to reregister, ok that was fine till 2 hours later when they DISCONNECTED my service WITHOUT MY PERMISSION AND FOR NOOOOO REASON, their tech support tells me they cannot find my order #and that i need to call and find out what the problem is of course by this time that department is CLOSED so on September 10th i call and get a hold of someone who tells me they will reactive my account and they will do the best they can to insure i have service SOON so later on in the day i call to make sure that the reinstatement was complete and they tell me NO and that i need to resign up for service and NOW I HAVE TO WAIT A FREAKIN WEEK TO HAVE INTERNET SERVICE IT TAKES THEM 1 MINUTE TO SHUT ME OFF FOR NOOO REASON AND 7 DAYS TO RECONNECT ME HUMMMMMM WHY IS THAT? I still want continue my service with them YET this is not good customer service at all and should be looked into because i am not the only one this has happened to i know 2 other people that had the same thing happen to them..